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Medallia Experience Cloud vs Text Request: Which is best for you?
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Features
- Due to data privacy and system limitation, sometimes, it doesn't show some data views that we need such as NPS scores per recruiter.
- I feel like the surveys can be a little too vague sometimes, making it difficult to accurately describe the events of their visit pertaining directly to my performance.
- It worked for the most part, we just wanted to eliminate the part of having to export all of the data, then manually pull the numbers for those specific times, and create specific group messages out of those numbers on a daily basis.
- when I use my headphones every time a customer reply a message there is a sound notification to inform that someone reply the message, that could be sometimes uncomfortable if you have sent a lot of messages the same day because I do not know how to turn off this sound, that is the only thing sometimes I do not lie
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