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Okendo vs Trustpilot

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Updated February 17, 2026

Okendo vs Trustpilot: Which is best for you?

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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$19.00

per month

$299.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Review Monitoring
4.86
API
4.86
Negative Feedback Management
4.76
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Real-Time Analytics
4.52
Survey/Poll Management
4.46
Customer Experience Management
4.45
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Integrations
Smile.io
Smile.io
Meta for Business
Meta for Business
LoyaltyLion
LoyaltyLion
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Hootsuite
Hootsuite
Zendesk Suite
Zendesk Suite
Meta for Business
Meta for Business
See All
Pros / Cons
  • I use Okendo to manage reviews for my bakery website, appreciating its user-friendly interface, helpful staff, and instant chat support.
  • I find there's too much copy and paste or coding to install.
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  • Trustpilot is useful for tracking customer opinions and establishing credibility for the brand, as well as making marketing decisions, and it brings reviews together into one place so that trends and issues can be easier to spot over time.
  • It seems like it's a bit of a 'necessary evil' to have, on one hand we need a system to collect customer reviews, but also the ability to reply to any reviews and so we're left paying for this expensive bit of software just to manage our reputation.
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Ease-of-Use
Highest performing feature
in the comparison
4.8/ 5
4.6/ 5
Value for Money
Highest performing feature
in the comparison
4.6/ 5
4.2/ 5
Customer Support
Highest performing feature
in the comparison
4.8/ 5
4.2/ 5
Functionality
Highest performing feature
in the comparison
4.6/ 5
4.4/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
N/A
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad