Preferred Patron Loyalty 2026: Benefits, Features & Pricing
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- Overview
- Pricing and Plans
- Features
- Integrations
- User Reviews
Overview
Pricing
Starting at $29.00 per month
About Preferred Patron Loyalty
Preferred Patron is built for organizations that care about repeat business— from single-location shops to fast-growing multi-location brands and established enterprises. Our customers span independent retailers, specialty services, health & wellness, automotive, professional services, entertainment, and membership-driven organizations. What they share is a commitment to community: they want programs that feel local, reward loyalty fairly, and scale without adding operational drag.
Who we serve:
Small businesses & independents choose us for quick setup, built-in messaging, and simple pricing. Owners and GMs can launch a polished loyalty program in hours, not weeks—no developer required.
Mid-market & multi-location brands use our deeper automation, segmentation, and analytics to drive consistency across stores while leaving room for local nuance. HQ sets guardrails; locations personalize offers, events, and partnerships.
Franchises rely on our role-based access, location hierarchies, and templated campaigns so franchisees can execute proven playbooks without reinventing the wheel.
Enterprises leverage our APIs, KPIs, data exports, and governance controls to integrate with exist...
ing stacks, BI tools, and data policies. What we offer: Loyalty program engine – Run stamp, cashback or points-based rewards, tiers, and member perks. Configure earning rules, redemptions, expirations, and bonuses. Support for auto-issue, replenishment, and scheduled offers. Community-style programs – Spotlight local events, fundraisers, and partner perks. Reward referrals, birthdays, and milestones that matter in your neighborhood. Messaging built-in – Email and SMS are included out of the box for welcomes, birthdays, win-backs, “miss-you,” and targeted promos. Use mobile wallet & in-app messaging to nudge visits without heavy discounting. Segmentation & campaigns – Build audiences by visit recency, spend, product mix, store, or cohort. Schedule one-off blasts or always-on journeys that react to behavior in real time. Analytics & insights – Dashboards show lift in repeat visits, average spend, and reward liability. Cohort, SKU, and store-level reporting highlight what’s working and where to tune. Multi-location controls – Central templates, brand standards, shared assets, and approval workflows. Location overrides for local calendars, partners, and inventory realities. Kiosk & POS options – Support for store-front check-ins and redemption flows, with kiosk enhancements and integrations. APIs & integrations – Connect loyalty data with ecommerce, CRM, and analytics. Export securely to your BI stack for deeper analysis. Compliance & deliverability – Fully TCPA and CTIA compliant. Consent capture, opt-in management, quiet hours/time-zone handling, and best-practice messaging help protect brand reputation and ROI Design & branding – Launch with a branded template, then iterate. Support for digital card art, e-mail designs, and campaign creatives. Editions that scale with you: Small Business – Essential features for 1 to 3 locations: launch fast, keep members engaged, and measure results with straightforward reporting. Growth – Advanced automation, larger messaging allowances, and deeper segmentation for brands expanding to multiple stores. Franchise – Multi-location governance, role-based permissions, shared assets, and analytics rolled up by region or network. Enterprise – APIs, KPI, Analytics and enterprise data controls for high-volume programs. Services that ensure success: Onboarding & migration to move existing members and offers cleanly. Strategic support for program design, calendar planning, and testing. Training for staff and franchisees. Ongoing success to review KPIs, seasonal opportunities, and new feature adoption. Whether you’re a single shop proving product-market fit or an enterprise standardizing across hundreds of locations, Preferred Patron gives you a customer retention platform that is practical and brand-rightPreferred Patron Loyalty Screenshots

Preferred Patron Loyalty Pricing and Plans
Small Business
$29.00
Plan includes:
- White Labeled
- Autopilot Operation
- Marketing Manager
- Email Marketing
- SMS Marketing
- Rewards Program
- Promotions
- CRM Segmentation
- Visual Dashboard
- Instant Deals
Growth
$199.00
Plan includes:
- Multi-Store Pooling
- White-Labeled
- Autopilot Operation
- Marketing Manager
- Email Marketing
- SMS Marketing
- CRM Segmentation
- Visual Dashboard
- Rewards Program
- Cash Back Incentives
Enterprise
$10,000.00
Plan includes:
- Multi-Store Pooling
- Central Rules & Local Overides
- White-Labeled
- Autopilot Operation
- Marketing Manager
- Email Marketing
- SMS Marketing
- CRM Segmentation
- Visual Dashboard
- Enterprise Analytics
Franchise
$2,000.00
Plan includes:
- Multi-location Capable
- ~50,000 Members/license
- White-Labeled
- Autopilot Operation
- Marketing Manager
- E-mail Marketing
- SMS Marketing
- CRM w/segmentation
- Visual Dashboard
- Rewards Program
Community Deals
$30.00
Plan includes:
- Multi-location Capable
- Multitenancy Capable
- Unlimited Customers
- Unlimited Deals
- Promotions (birthday & anniversary)
- Mobile Deals Portal
- Autopilot Operation
- Marketing Manager
- E-mail Marketing
- SMS Marketing
Gift Card
$30.00
Plan includes:
- Multi-location Capable
- Unlimited Gift Cards
- Plastic Gift Cards
- Electronic Gift Cards
- White-Labeled
- Online Delivery
- Closed Loop System

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Preferred Patron Loyalty Features
- Popular features found in Customer Communications ManagementBatch CommunicationsChat/MessagingCustomer DatabaseInteraction TrackingMulti-Channel Communication
- More features of Preferred Patron LoyaltyAccess Controls/PermissionsAccount AlertsAccount ManagementActivity DashboardActivity TrackingAI CopilotAI/Machine LearningAlerts/EscalationAlerts/NotificationsAPIAppointment ManagementAudience TargetingAudit TrailBehavioral AnalyticsCampaign AnalyticsCampaign ManagementCampaign PlanningCampaign SegmentationCanned ResponsesCase ManagementCategorization/GroupingChurn ManagementClient PortalCommenting/NotesCommunication ManagementComplaint MonitoringCompliance ManagementContact DatabaseContact ManagementContent CreationConversion TrackingCorrective and Preventive Actions (CAPA)CouponsCRMCustomer AcquisitionCustomer Activity TrackingCustomer EngagementCustomer Experience ManagementCustomer HistoryCustomer Journey MappingCustomer ManagementCustomer PortalCustomer ProfilesCustomer SegmentationCustomer Service AnalyticsCustomer SurveysCustomizable BrandingCustomizable FieldsCustomizable FormsCustomizable ReportsCustomizable TemplatesDashboardData Import/ExportData VisualizationDigital WalletDiscount ManagementDrag & DropeCommerce ManagementEditorial CalendarEmail ManagementEmail MarketingEmail RemindersEmail TemplatesEngagement TrackingEvent ManagementEvent Triggered ActionsFeedback ManagementFilteringFor Sales/MarketingFor Small BusinessesGamificationGeolocationGift Card ManagementHealth ScoreIncentive ManagementInteractive ContentIssue ManagementIssue TrackingKnowledge Base ManagementLoyalty CardsLoyalty ProgramMember DirectoryMember PortalMembership ManagementMobile AccessMonitoringMulti-CampaignMulti-Channel ManagementMulti-Channel MarketingMulti-CurrencyMulti-LanguageMulti-LocationNegative Feedback ManagementNo-Card Loyalty SystemOnboardingOn-Demand CommunicationsPerformance MetricsPersonalizationPoint of Sale (POS)Predictive AnalyticsProgram NoticesPromotions ManagementPublish SchedulingQR CodesReal-Time AnalyticsReal-Time DataReal-Time NotificationsReal-Time ReportingReal-Time UpdatesReference Usage TrackingReferral TrackingRemindersRenewal ManagementReporting/AnalyticsReporting & StatisticsReviews ManagementRewards ManagementRewards PointsROI TrackingSchedulingSearch/FilterSelf Service PortalSentiment AnalysisSMS MarketingSMS MessagingSocial Media IntegrationSocial PromotionSSL SecuritySupport Ticket TrackingSurvey/Poll ManagementSurveys & FeedbackTaggingTemplate ManagementText AnalysisThird-Party IntegrationsTransaction HistoryTrend AnalysisUsage Tracking/AnalyticsUser ManagementVehicle TrackingVisual AnalyticsWidgetsWin/Loss Analysis
Preferred Patron Loyalty Integrations
See all 14 integrations
Preferred Patron Loyalty User Reviews
Overall Rating
4.9
Ratings Breakdown
5
94%
4
6%
3
0%
2
1%
1
0%
Secondary Ratings
Ease of Use
4.8
Value for money
4.9
Customer support
5.0
Functionality
4.8

John M.
Verified reviewer
Marketing and Advertising
11-50 employees
Used monthly for less than 2 years
Review sourceReviewed February 2026
Highly Recommended
5
Fantastic experience. Nothing too much trouble for the team, came back to us very promptly with answers.
Ratings Breakdown
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Aaron D.
Verified reviewer
Security and Investigations
2-10 employees
Used daily for less than 2 years
Review sourceReviewed April 2024
Top value for great service: A gem
5
Great. Has been the implementation of this program much easier and cheaper than doing it ourselves.
Ratings Breakdown
Reasons for choosing Preferred Patron Loyalty
Price and access to the code so that we could have better control.
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Michelle T.
Verified reviewer
Retail
2-10 employees
Used other for more than 2 years
Review sourceReviewed March 2021
We switched away from them
2
grumpy and condescending
Ratings Breakdown
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Amanda M.
Retail
2-10 employees
Used daily for more than 2 years
Review sourceReviewed March 2024
Preferred Patron is my BIGGEST Marketing Tool
5
The program itself is great, but the customer service sets this company apart from the others. I cannot say enough how thankful I am to have chosen to work with Preferred Patron and I KNOW that decision is largely based on my overall experience with [sensitive content hidden] and [sensitive content hidden].
Ratings Breakdown
Reasons for choosing Preferred Patron Loyalty
We were considering three different companies but I only remember the name of one (it was over 8 years ago now). We scheduled a demo with [sensitive content hidden] and the program and his assurances that we could make a great solution for our business sold us.
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Rick H.
Verified reviewer
Retail
11-50 employees
Used daily for more than 2 years
Review sourceReviewed January 2024
Awesome Loyalty rewards software
5
Ratings Breakdown
Reasons for switching to Preferred Patron Loyalty
Much more powerful and user friendly software.
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Anita L.
Verified reviewer
Retail
51-200 employees
Used daily for more than 2 years
Review sourceReviewed September 2025
A+ Service
5
Our overall experience with Preferred Patron has been excellent. The platform is intuitive and easy to use, the team is responsive and great to work with, and the email tool fits our needs perfectly. From setup to day-to-day use, everything has been smooth and reliable. We couldn’t be happier
Ratings Breakdown
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Jennie M.
Verified reviewer
Food & Beverages
2-10 employees
Used daily for more than 2 years
Review sourceReviewed June 2025
Preferred Patron Has Positive Impact
5
"I have been a customer of Preferred Patron for over 10 years. The connection the program has created between my business and my customers is fantastic. We have many seasonal customers who have commented that they appreciate receiving our emails when they are not in our area as a way of keeping up with news. This also keeps our business front of mind when they return to our area for the summer. Our customers who are here year round love taking advantage of the points program and, I believe the program has had a significant positive impact on customer loyalty. The support team at Preferred Patron is very friendly with prompt response times. They are very patient with explanations of the system that even a low tech person like myself can understand. I highly recommend this loyalty program and the team at Preferred Patron."
Ratings Breakdown
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Gail T.
Verified reviewer
Retail
51-200 employees
Used daily for more than 2 years
Review sourceReviewed March 2024
Review2024
4
Ratings Breakdown
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Thom S.
Verified reviewer
Retail
2-10 employees
Used daily for less than 6 months
Review sourceReviewed April 2024
A Positive Experience with PPL
5
It has delivered all that we expected and then some. We initially subscribed for month-to-month, but changed to annual since it has made a positive impact on our business.
Ratings Breakdown
Reasons for choosing Preferred Patron Loyalty
Combination of cost and features - it does the right things without being too expensive or too difficult to use.
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Danell P.
Verified reviewer
Non-Profit Organization Management
11-50 employees
Used daily for less than 6 months
Review sourceReviewed February 2019
Thank You, Preferred Patron!
5
Last year I began the search for a Loyalty Program (LP) for our Non-Profit Resale Boutique. We have a great many followers and I wanted to offer my shoppers another opportunity to save money while they support a great organization. Originally I thought I had better speak to several LP because I wanted to ensure the correct fit. Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company. When it came to the four other LP demos I participated in there were lots of LP that talk a good game, but Preferred Paton was the only company that was able to give me what I wanted. From their customer service to their tech support Preferred Patron has exceeded my expectations. Our customers have really enjoyed their membership in Preferred Patron. In a short amount of time our membership in Preferred Patron has surpassed a thousand members. Members are excited about their points and redeeming to the extent that current members recruit new members in the store. I can in good conscience report that Preferred Patron has given our customers a fun interactive way to save money with us
Ratings Breakdown
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