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Custify vs Userpilot

Updated December 13, 2025

Custify vs Userpilot: Which is best for you?

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1 million+ businesses helped
2 million+ verified software reviews
Starting Price

Pricing available upon request

$249.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Survey/Poll Management
5.0
Customizable Templates
5.0
CRM
4.89
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Integrations
Segment
Segment
Zendesk Sell
Zendesk Sell
HappyFox Workflows
HappyFox Workflows
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See All
Pros / Cons
  • My team and I use Custify for our growing team to manage customers, engage with them more intentionally, and to keep track of tasks and playbooks.
  • Often what would be a simple task in another platform takes multiple clicks, or transferring between windows to complete which slows me down.
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  • Can be even more customizable and leverage from AI technologies to help you create better experiencesCould add more templates and during the creation of flows helps you providing best practices and suggestions to improveAnalytics could bring more insights of what is a good result and what is a bad result and how to improve
  • Sometimes I noticed when you create flows on Userpilot the interface hangs and takes time to load, this also few a times eats up the RAM too.
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Ease-of-Use
Highest performing feature
in the comparison
4.8/ 5
4.5/ 5
Value for Money
Highest performing feature
in the comparison
4.9/ 5
4.7/ 5
Customer Support
Highest performing feature
in the comparison
5/ 5
4.7/ 5
Functionality
Highest performing feature
in the comparison
4.8/ 5
4.6/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
N/A
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad