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Gainsight CS vs monday CRM

Updated January 15, 2026

Gainsight CS vs monday CRM: Which is best for you?

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1 million+ businesses helped
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Starting Price

Pricing available upon request

$12.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Customer Database
4.67
Customer Segmentation
4.57
Customer Management
4.33
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Customizable Templates
4.89
Reminders
4.88
API
4.82
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Integrations
HubSpot CRM
HubSpot CRM
SurveyMonkey
SurveyMonkey
Oracle CRM On Demand
Oracle CRM On Demand
See All
Google Drive
Google Drive
Shopify
Shopify
Stripe
Stripe
See All
Pros / Cons
  • The set up is very long winded and not user friendly. Once you have gotten to grips with how information integrates with gainsight and how to build CTAs in the rule engine it isn’t particularly hard, however there are tons of hidden system limitations and nuances that just make the system feel old, out dated and clunky.
  • The only negative I have is the price - there are other tools on the market that serve the same purpose.
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  • I use it every day to manage project timelines, task tracking, and internal coordination, and it also plays a key role in supporting our marketing operations.
  • When multiple team members are working on the same board at the same time, I still notice some minor instability or slowdowns. Since I manage large teams, this happens relatively often and can affect productivity during peak collaboration times.
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Ease-of-Use
4/ 5
Highest performing feature
in the comparison
4.7/ 5
Value for Money
4.1/ 5
Highest performing feature
in the comparison
4.5/ 5
Customer Support
4.5/ 5
Highest performing feature
in the comparison
4.6/ 5
Functionality
4.4/ 5
Highest performing feature
in the comparison
4.5/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
FrontRunners 2026
Advisor
  Recommendations
N/A
51 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad