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Josh P.
Advisor, 7 years

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Updated January 15, 2026
Gainsight CS vs monday CRM: Which is best for you?
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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
Pricing available upon request
$12.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
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Top Rated
Features
Features
Customer Database
4.67
Customer Segmentation
4.57
Customer Management
4.33
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Customizable Templates
4.89
Reminders
4.88
API
4.82
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Integrations
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Pros / Cons
- The set up is very long winded and not user friendly. Once you have gotten to grips with how information integrates with gainsight and how to build CTAs in the rule engine it isn’t particularly hard, however there are tons of hidden system limitations and nuances that just make the system feel old, out dated and clunky.
- The only negative I have is the price - there are other tools on the market that serve the same purpose.
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- I use it every day to manage project timelines, task tracking, and internal coordination, and it also plays a key role in supporting our marketing operations.
- When multiple team members are working on the same board at the same time, I still notice some minor instability or slowdowns. Since I manage large teams, this happens relatively often and can affect productivity during peak collaboration times.
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Ease-of-Use
4/ 5
Highest performing feature
in the comparison
4.7/ 5in the comparison
Value for Money
4.1/ 5
Highest performing feature
in the comparison
4.5/ 5in the comparison
Customer Support
4.5/ 5
Highest performing feature
in the comparison
4.6/ 5in the comparison
Functionality
4.4/ 5
Highest performing feature
in the comparison
4.5/ 5in the comparison
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
FrontRunners 2026
Advisor
Recommendations
Recommendations
N/A
51 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad