UserGuiding 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if UserGuiding is right for your organization?

Our Customer Success Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

UserGuiding

4.7

(52)

Pricing

Starting at $174.00 per month

About UserGuiding

UserGuiding empowers product teams to boost user activation and drive revenue growth through its all-in-one, no-code platform. Quickly implement superior self-service experiences that enhance user adoption and minimize support needs without breaking the bank. With UserGuiding, you can:

    •        Activate users with interactive in-app guides and walkthroughs
    •        Boost feature adoption with personalized onboarding flows
    •        Offer AI-powered self-serve help to reduce support tickets
    •        Announce product updates effectively within your app
    •        Collect user feedback seamlessly to improve your product

Join 1,000+ teams who trust UserGuiding for the fastest implementation and exceptional value. Drive revenue growth effortlessly and achieve lasting user engagement with UserGuiding—the smartest choice for product teams seeking superior self-service solutions.

UserGuiding Screenshots

UserGuiding Pricing and Plans

Starting price: $174.00 per month

Free Trial

Free Version

Starter Plan

$174.00

flat rate, per month

Plan includes:

20 Active Guides
20 Active Hotspots
Knowledge Base
Product Updates Page
In-App Surveys
Access to NPS
Appearance Frequency Customization
Audience Segmentation
Custom Attributes
Custom CSS

Growth Plan

$349.00

flat rate, per month

Plan includes:

Knowledge Base
Product Updates Page
In-App Surveys
Access to NPS
Appearance Frequency Customization
Audience Segmentation
Custom Attributes
Dynamic Material Personalization
Email and Chat Support
Engagement Analytics

Enterprise Plan

Pricing available upon request

Plan includes:

All Professional Plan Features
Custom CSS
Full Access to Customer Support
Dedicated Customer Success Manager,
SSO
DPA
Security Audit
EU Server Option

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

UserGuiding Features

Popular features found in Customer Success
Customer Engagement
Onboarding
Reporting/Analytics
Usage Tracking/Analytics
More features of UserGuiding
Account Management
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Asynchronous Learning
Audience Targeting
Behavior Tracking
Communication Management
Configurable Workflow
Content Creation
Content Library
Content Management
Contextual Guidance
Customer Database
Customer Experience Management
Customer History
Customer Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Data Import/Export
Employee Onboarding
Engagement Tracking
Event Triggered Actions
Feedback Management
Gamification
In-App Training
Interactive Content
Knowledge Base Management
Launch Management
Learning Management
Monitoring
Multi-Language
NPS of Customers
Performance Metrics
Progress Tracking
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Reporting & Statistics
Self-paced Learning
Self Service Portal
Self Service Tools
Survey/Poll Management
Surveys & Feedback
Task Management
Third-Party Integrations
Training Management
User Onboarding
Visual Analytics
Widgets
Workflow Management

UserGuiding Integrations

Webhook Relay

Google Analytics 360

Segment

Mixpanel

Intercom

Slack

See all 9 integrations

UserGuiding User Reviews

Overall Rating

4.7

Ratings Breakdown

69%

29%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.8

Functionality

4.7

Yarkin S.

Verified reviewer

Computer Software

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed October 2019

Seamless User Onboarding Experience

UserGuiding is an accessible and affordable software to create product walkthroughs. We can create whole onboarding flows in minutes. Well done team!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

UserGuiding is the easiest user onboarding software we've tried. You can get it going in minutes after signing up. The team is very responsive and they are always asking for feedback to improve the product.

Cons:

No mobile support, but it’s not a big deal.

Hannah W.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 12 months

Review source

Reviewed September 2020

Boosts new feature adoption immediately

We’ve been using UserGuiding for a while now, and it became a great addition to our stack immediately. Especially when introducing a feature we use UserGuiding to let our users know inside the app, and create short tours that help them understand the new function. There are also many options when designing an onboarding experience for new users.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use UserGuiding for training new users, and the product tours are nice enough. What helped us most were the hotspots and tooltips for new features and updates. With hotspots, we were able to dramatically increase awareness to our new features. Also, the integrations with Segment and Intercom are offering us great value, as they provide us with amazing insights on our customers and their journeys.

Cons:

Although we could integrate some of the tools we use with UserGuiding, it was a downer when I saw there is no integration with Heap yet. It could help us dig deeper into users’ actions during the onboarding and how UserGuiding affects their journey, I hope the integration becomes available soon.

David H.

Verified reviewer

Information Technology and Services

2-10 employees

Used monthly for less than 12 months

Reviewed October 2019

Poor customer support

Poor experience. I hope they would improve their customer experienc

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User guide pop ups and it’s relatively simple to understand & use

Cons:

Buggy and slow or even non existent customer support. Emails that don’t get response.

Vendor Response

Hello David, Thanks a lot for your feedback. I'm glad you find UserGuiding simple to use! And really sorry to hear about your previous experience. I'll be following up with my team so that we'll reach you soon. Mert

Replied October 2019

Steven S.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 6 months

Review source

Reviewed April 2019

A really incredible app

We were looking for a web app to create an onboarding experience for our software that was easy to use. We tried out a few different options but once we tried out UserGuiding it was clearly the best choice in terms of how it looked, how easy it was to use, how much we could do with it, and the price. Not only was I was able to create an entirely new layer of experience for our new users, but we've also been able to use it for additional purposes such as freemium feature locking and floating information bubbles that give additional information when clicked on.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fantastic usability. I was able to create an entirely new user experience without the help from my development team at all. Able to set up a variety of user experiences (guiding training, slide outs, extra information bubbles, etc) by just going to the page and clicking on the object we wanted to use. It looks great visually and gives a high level of customization to keep brand consistency. This was really important to us as we put a lot of value on looking very clean and modern. Customer success and service has also been fantastic. Great group of people to work with. I highly recommend this tool.

Cons:

There was a couple of slightly awkward functionality moments we found once we started working with large sets of experiences, but we quickly found our way through. Not a major issue at all.

Bahadir E.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Reviewed October 2019

UserGuiding is the voice of your product, onboarding your users!

We are using UserGuiding on our webapp for first onboarding of our customers. We give a short intro about our product and take them on a product onboarding journey designed on Userguiding. The completion rate of the guides we created a very decent as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The implementation process is very straight forward. You don't have dependencies on your technical team, you can set it up as a non-techie who has access to GTM.

Cons:

Sometimes interface and Chrome extension could become confusing but once you get used to, it is not a big deal.

Reasons for choosing UserGuiding

Our alternative was building the solution inhouse but comes with maintenance cost etc. So we decided to use UserGuiding because it is a full package, easy to install solution with good customer support.

Okan T.

Verified reviewer

Program Development

201-500 employees

Used daily for less than 12 months

Review source

Reviewed September 2019

Product Walkthroughs in Minutes

We've been developing user onboarding flows insource before UserGuiding. After a single UI change, the responsible person had to work on the flow for hours to change the location, test it and make it live. It takes less than a minute than UserGuiding!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

UserGuiding has great UX - very simple to use. In a few hours after signing up, you can start getting positive results! Also the team is supportive. They do their best to support us on our busy days, even in weekends.

Cons:

It would be great if we could upload our videos directly to UserGuiding, instead of embedding from online places. But still not a big problem.

Jeff S.

Verified reviewer

Computer Software

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed August 2020

Turnkey Onboarding with Completely Seamless Build Out

I've used a few tools like this at other companies in the past. And I've used many SaaS products that have walkthrough onboarding flows like UserGuiding. But I've not actually built a flow out on my own until now. As someone who loves to tinker and test, I found the tool perfectly suited to me. And knowing how overwhelmed development teams are at SaaS companies, this is a tool that a product team or marketing group can work on and perfect, then go to the dev team with a final deployable version to drop in.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that I can build an onboarding workflow with all various different engagement / training methods like steps, confirmations, checklists and so much more. But the best part about UserGuiding is that I was able to build out a workflow without a single line of code and test it live on my site just by adding a Chrome extension. As a product manager, this tool is a great way to build out different onboarding flows and test them with my team long before I push something live.

Cons:

There is a lot. And it's a little overwhelming at first. They have great support and documentation, but it's the kind of software you really need to dig into and just immerse yourself with. Once I did that, all the bells and whistles quickly became apparent.

Aslı A.

Verified reviewer

Education Management

1001-5000 employees

Used daily for free trial

Reviewed February 2019

So easy!

Thanks to UserGuiding, the customer engagement, and conversion rates have increased insanely. User onboarding solutions provided interactive product guides for new features to fasten my users’ adaptation process.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is literally crazy! You can show how your product works to your customers in less than 30 seconds! The team is so great and clever so that you can reach them anytime you like, Excellent customer service.

Cons:

I am using it for a month None, so far.

Vendor Response

Thank you for your review. We are happy to work with you!

Replied February 2019