Userpilot 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Userpilot

4.6

(57)

Pricing

Starting at $249.00 per month

About Userpilot

Userpilot is a cloud-based software that helps businesses personalize the user interface (UI) and set up automated behavior-driven triggers to improve product adoption and customer onboarding processes. Managers can segment users based on specific attributes or in-app events and create multilingual walkthroughs, tips or hints to improve clients' overall experience.

Enterprises can build experiences by adding custom triggers or conditions and preview them across staging/production environments. It allows administrators to perform A/B testing on in-app experiences, set up milestones for clients and track users' engagement rates via actionable analytics. Additionally, professionals can create net promoter score (NPS) surveys, customize them according to organizational requirements and generate scores to determine clients' satisfaction rates with the product.

Userpilot facilitates integration with several third-party applications including Google Analytics, Amplitude, Intercom and Segment. Pricing is available on monthly or annual subscriptions and support is extended via documentation, phone and an inquiry form.

Userpilot Screenshots

Userpilot Pricing and Plans

Starting price: $249.00 per month

Free Trial

Free Version

Starter

$249.00

flat rate, per month

Plan includes:

User Engagement
Interactive Walkthroughs
Spotlights
Banners
Onboarding Checklists
Event Tracking
Up to 10 Feature Tags
User Segmentation
NPS
Limited Product Analytics

Growth

$749.00

flat rate, per month

Plan includes:

Resource Center
Advanced Event-Based Content Triggering
Unlimited Product Analytics, Surveys, & Feature Tags
Content Localization
Content Throttling
Dedicated Customer Success Manager
Option for EU Hosting

Enterprise

$4,000.00

per month

Plan includes:

Custom Roles & Permissions
Premium Integrations
SAML SSO & Activity Logs
Priority Support
Security Audit & Compliance (SOC 2 Type 2 and GDPR)
Custom Contract & SLA

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Userpilot Features

Popular features found in Customer Success
Customer Engagement
Onboarding
Reporting/Analytics
Usage Tracking/Analytics
More features of Userpilot
A/B Testing
Account Alerts
Account Management
Activity Dashboard
Activity Tracking
API
Behavior Tracking
Churn Management
Communication Management
Configurable Workflow
Content Creation
Content Library
Contextual Guidance
Customer Database
Customer Management
Customer Segmentation
Customizable Branding
Customizable Reports
Customizable Templates
Drag & Drop
Engagement Tracking
Event Triggered Actions
For Websites
Gamification
In-App Training
Interactive Content
Issue Tracking
Knowledge Base Management
Monitoring
Multi-Language
NPS of Customers
Performance Metrics
Progress Tracking
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Reporting & Statistics
Search/Filter
Self Service Tools
Single Sign On
Surveys & Feedback
Third-Party Integrations
Trend Analysis
Usability Testing
User Journeys
User Management
User Onboarding
User Research Analysis
Visual Analytics

Userpilot User Reviews

Overall Rating

4.6

Ratings Breakdown

68%

25%

Secondary Ratings

Ease of Use

4.5

Value for money

4.7

Customer support

4.7

Functionality

4.6

John K.

Verified reviewer

Computer Software

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed November 2018

Quite good solution and most of all stable

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have been using userpilot even before the latest update which made it much more intuitive and user friendly. The main advantage is that when you create a navigation it will be working even when you update your app / UI. I had tested quite many other similar solutions and most of them even with a small UI change you had to update the tour.

Cons:

When publishing a tour, minor issues might arise but the support is fixing them quite quickly.

Anna O.

Verified reviewer

Internet

2-10 employees

Used daily for free trial

Review source

Reviewed July 2020

Easy to use tool for the onboarding process

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customized templates offered by Userpilot help to achieve AHA moments faster. This tool is useful not only for new customers (when you need to explain how your tool works) but also for existing ones when you want to inform them about new features you've implemented. What's important for me - it's easy to install, no coder needed!

Cons:

Initial costs may be some kind of a deal-breaker, but once you get to know this tool, you will love it

Darin H.

Verified reviewer

Computer Software

2-10 employees

Used other for less than 2 years

Review source

Reviewed May 2021

Mediocre product, and awful customer service

Mediocre software that didn't provide my business with any real value and it was a pain to cancel.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I wasn't getting any real value out of this product for a minimum of $199/month so I decided to cancel. It turns out you can't cancel in the app and have to reach out to customer service, who then is adamant that you fill out a survey to cancel your account. They literally refuse to cancel your account without filling out their survey. Incredibly shady business practice. Now I'm spending that time writing them a horrible review here. Nice work.

Cons:

Price is outrageous and customer service is awful.

Reasons for choosing Userpilot

N/A

John R.

Verified reviewer

Photography

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed October 2018

Pays for itself

My developers stopped wasting their time building a crappy, static onboarding experience and got back to building our product, while I got to experiment and play with building an awesome, optimized, always current onboarding experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

UserPilot lets you get started building onboarding tours the moment you buy, without contacting your developers. The chrome extension lets your content creators design onboarding right on top of your site or web app, and then your developers can integrate it within minutes when it's done. Gives you total control and freedom to update it whenever you want, way easier and better than you could hard-coding it. I use it on three projects.

Cons:

I do wish it had an offline mode and native app support.

Jeff B.

Verified reviewer

Consumer Goods

2-10 employees

Used daily for less than 6 months

Reviewed November 2018

Great Guiding Tool

Overall my experience has been good and the software is solid. I have no regrets.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to set up and use which means you can easily create walk through guides for your users. It also allows for several options which is a plus.

Cons:

For me personally I wish the app area was a little friendly. The overall UI is ok but not great.

Logan H.

Verified reviewer

Music

Self-Employed

Used weekly for less than 6 months

Reviewed November 2018

Beautiful, powerful, supportive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Prebuilt playbooks and UI elements which helps make the process of creating user onboarding campaigns faster - Universal themes which helps with changing global branding on the fly - User personalization/data customization which makes user onboarding seamless to your app - Great and fast support team which is one of my definitive lines for having a great product experience!

Cons:

It's hard to come up with a con for userpilot and I wouldn't consider this a negative "con" but Userpilot is incredibly powerful so to the novice, it can be quite tedious even with the aid of their prebuilt playbooks and UI elements.

Hoang L.

Verified reviewer

Information Technology and Services

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed October 2018

Best for your Leads Easy to use and setup - User friendly

Userpilot helps your leads access and learn your product easily and faster. Userpilot is easy to learn, the price is reasonable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Userpilot helps you leads when onboarding on your product, with the help of easy setup and user friendly user interface. I like the auto trigger features that guide your leads unlock the process of your product. It's easy to use no coding skills needed. Love the Push hints & tips features. User experience is great, design the group and tooltips is easy. You can create your own theme for your product. Great experience dashboard, simple yet user friendly.

Cons:

Got no problem with user interaction. Just great.

Ramon H.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used weekly for less than 6 months

Reviewed November 2018

A tool which does one thing extraordinary: Guiding users

Onboarding clients on our client portal and on our membership sites effectively.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Userpilot fits in your brand design perfectly. You can adjust any aspect of the widgets: Fonts, Colors, Corners and shadows just by pointing and clicking. It offers different types of pop-ups to guide the users effectively over multiple pages. It is possible to enrich the segmentation data of Userpilot via script to show the users your guides just at the right time.

Cons:

It isn't possible to connect Userpilot with any CRM system through pointing and clicking. The pulling of the data has to be programmed via script.

Brad C.

Verified reviewer

Computer Software

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed September 2019

Deceptively Powerful, Easy to Use, Great Value for Money

I'm very pleased - we were looking for something that was ideal for a startup SaaS business that had the ability to help us do in-app product release announcements without needing to create our own, and had the ability to do product walk-thrus and training. Userpilot ticked all those boxes, provided great support when we needed it, and were priced well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy enough that it is fast and pretty easy to get started, but powerful enough that once you pop the hood and start looking at what you can do you will be impressed.

Cons:

The initial organization of the categories was confusing and not well defined, but once we got past that it was all good.