Stonly 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Stonly

4.3

(12)

Pricing

Pricing available upon request

About Stonly

Stonly is a platform for customer service that delivers knowledge when and where people need it. That means it gets used much more often and can handle every case that comes its way. Easily create step-by-step guides, decision trees, and reliable AI answers for your agents and customers.

Stonly Screenshots

Stonly Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Stonly Features

Popular features found in Knowledge Management
Access Controls/Permissions
Catalog Management
Collaboration Tools
Commenting/Notes
Content Management
Data Import/Export
Discussions/Forums
Document Management
Self Service Portal
Text Editing
More features of Stonly
Activity Dashboard
API
Chat/Messaging
Content Library
Customizable Branding
Customizable Forms
Customizable Reports
Decision Support
Document Storage
Full Text Search
Knowledge Base Management
Knowledge Management
Live Chat
Multi-Language
Reporting & Statistics
Surveys & Feedback
Third-Party Integrations

Stonly Integrations

WordPress

Front

Freshdesk

Zendesk Suite

Intercom

Zapier

See all 7 integrations

Stonly User Reviews

Overall Rating

4.3

Ratings Breakdown

50%

42%

Secondary Ratings

Ease of Use

4.3

Value for money

4.2

Customer support

4.6

Functionality

4.6

Clothilde L.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed June 2021

A platform full of potential

My team is fully autonomous managing our knowledge base without technical support. Also, Stonly offers connectors with main technical solutions which request little time to be linked and add value to our client journey.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have started by integrating Stonly interactive guides in our help center and then we have transferred all our knowledge content to Stonly. The quality of the experience for our clients is a lot better as they can choose their path at any step and only see the relevant content. We are also using it internally to pre-qualify requests from our Sales team to CS team and pre-fill information in Zendesk. This saves us a lot of time. Stonly platform is really easy to use and offers a lot of options to build up custom workflow. Moreover, the team has been very supportive.

Cons:

As far as I'm using Stonly, there is nothing that I dislike. There are still options I have not tested yet.

Iveta V.

Verified reviewer

Consumer Electronics

5001-10000 employees

Used daily for less than 12 months

Reviewed May 2023

Great help to every business!

Overall, the support we received from Stonly was great! They quickly respond to all questions therefore even the minor bugs were handled within the hour! This is amazing, we are very happy with Stonly, and step-by-step we integrate it into more and more pages we develop.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The instant and quick publication of the widget to the portal. This is one of the most crucial elements in the fast-changing digital era. Moreover, Stonly updates the functionalities on a monthly basis. Thanks to this, we can inform our end-users about the new features, bug improvements, etc.

Cons:

The mass import of translations via CSV is not possible or mass duplication of the widgets, therefore the setup of the widget is time-consuming if you manage multiple languages.

Reasons for choosing Stonly

The price and the ability to use it on the mobile apps.

Gael O.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed March 2022

Onboarding solution that can't trigger any action on dynamic code

Stonly is supposed to help onboarding in many ways all your users. You can trigger help and information based on behaviour, status and so on

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to implement, you just need a script in your header. Build a guide isn't difficult and the logic path is as easy to understand than many solution

Cons:

If your app / website depend on dynamic code (like Call to Action including dynamic code for example) Stonly onboarding will work randomly depending on their previous behaviours on your app/website. We use Angular's framework by the way. Pretty common. In our case, we haven't been warn before we subscribed. We received an apologize and as a solution, we were asked to change our code. So are currently launching a refactory sprint with the tech team to review the code were its needed, just for the sake of having Stonly running correctly.

Reasons for choosing Stonly

We thought Stonly will do the job for any of our case and we are really disappointed that we can make a simple onboarding run without changing our own code.

Reasons for switching to Stonly

More options on Stonly. We need to scale with a small team and we need a more complete onboarding tool to train autonomous users

Philipp D.

Verified reviewer

Logistics and Supply Chain

2-10 employees

Used daily for less than 2 years

Review source

Reviewed April 2022

Powerful knowledge management system

We use Stonly as a self-guided help center for our customers, providing detailed instructions on how to place the order, use the application, etc. Also, our dispatchers are using it as a reference.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Elegant solution to allow your customers as well as your agents to follow step-by-step instructions for onboarding as well as for customer support as a self-guided help center

Cons:

Interface sometime is not intuitive, some interesting options are on the expensive plans.

Reasons for choosing Stonly

Integration with Front app and reasonable pricing.

Reasons for switching to Stonly

Integration with Front app.

Michele T.

Verified reviewer

Information Technology and Services

501-1000 employees

Used weekly for less than 2 years

Review source

Reviewed March 2025

Good interactive tours platform with great potential

Ratings Breakdown

Ease of use

Functionality

Pros:

It's very easy to implement and get started with. You can have a good guided tour up and running in minutes.

Cons:

Some pieces of the UI could use a refresh and become more intuitive. It would be great, for example to introduce stronger controls around widgets, to avoid accidentally enabling/disabling them. The automated translation functionality needs some work as it produces some wonky results.

Thomas T.

Verified reviewer

Financial Services

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed June 2021

All-in one from knowledge to product marketing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We started to use Stonly to help us sharing knowledge internally for over 1,500 employees and partners to manage a very time sensitive operation. We enjoyed working with it and now more than 3,000 people use it internally (through SSO) plus we have started using it to onboard and assist our customers directly in our apps. We also enjoy the NPS feature.

Cons:

It would be interesting to see how far Stonly would be able to go in the future in order to collect more data, through forms, chats, etc. The product team is always / quickly improving the product, though.

Rodolphe P.

Verified reviewer

Staffing and Recruiting

2-10 employees

Used daily for less than 2 years

Review source

Reviewed June 2021

Stonly easily teaches hospitals how to use our recruiting software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Stonly offers a beautiful tool, design, and quick to learn. Our clients highly appreciate the guides. The support is very caring!

Cons:

If your software changes regularly, you should update each guide.

Reasons for choosing Stonly

Before Stonly, we had to train each of our users to use the software. Now each of our users learns it with Stonly.

Marisha M.

Verified reviewer

Education Management

2-10 employees

Used daily for less than 12 months

Review source

Reviewed June 2021

All-in-one onboarding tool!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Set up is incredibly simple. I migrated from AppCues/Intercom and have a live set up in a matter of hours. Their support is unparalleled. I didn't have any specific issues when getting started, but the team proactively reached out and made sure that I was set up for success. This really optimized my overall set up! I really appreciate the contexutalized knowledge base set up. My team previously spent countless hours building knowledge base articles that no one used. Now, our support tickets have decreased and user adoption has increased due to the smart placement of guides. They are much easier to use and follow, when compared to typical knowledge base articles! It's also easy to monitor our overall success with the built-in NPS scores. The Zapier and Segment integrations are incredibly helpful as well. Stonly integrates seamlessly into our tech stack.

Cons:

There is nothing that I dislike about this software.

Raúl S.

Verified reviewer

Marketing and Advertising

51-200 employees

Used weekly for free trial

Review source

Reviewed July 2022

The way to train your team optimizing time

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It allows answering multiple questions of the company that are repeated as you attract new human resources, and that are essential for the proper functioning of the project.

Cons:

Among the options on the market, it is true that it is a bit expensive, but if it is really used properly, it is more than profitable.

Marina M.

Verified reviewer

Computer Software

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed June 2021

Delivering a full fledged Help Center in a couple of days!

I had a couple of days to deliver a FAQ, and with stonly I was able to deliver a full-fledged Help center! In this stressful situation, I was able to achieve much more than expected, as everything was so easy and intuitive to set up. And if I was stuck, support was there to help, no matter the situation. Thank you stonly!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The user experience is really good: the software is intuitive and very easy to use. Customer support is highly qualified, being very friendly. There are so many features that you just need to use your imagination to get what you want!

Cons:

There is no support for language variation, such as PT-PT and PT-BR.

Showing 1 - 10 of 12 Reviews

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