BEAM 2026: Benefits, Features & Pricing

This software has a ton of power behind it. It is very user friendly and intuitive by design. This system out of the box has solved the problems that we were having with other systems even after we customized them. I cant speak highly enough of this solution and the customer service they provide.

There are things that need to be changed within the software. Some things really need a face lift to assist the debt buyer. I hope that beam will take these concerns serious and get to work on making the changes that are needed.

OVERALL EXPERIENCE was literally a NIGHTMARE from day one. Not only did it take 9 mos for them to complete a conversion , which should have only taken a few weeks MAX. Once we got over, we regretted it every SINGLE DAY after. From errors and bugs, to system features and functionality inaccuracies we couldn't keep up with our day to day tasks while bleeding money. EVERY DAY was some mistake or error that we had to work on with zero to little support/assistance. BEAM software platform is a joke. With many parts of it NOT EVEN BUILT OUT YET. When brought to their attention - There was no ETA on implementing any fixes. Even found errors MYSELF in their accounting system where money was owed to US and then advised it was a BUG! then the [sensitive content hidden] had the audacity to TELL US TO GET AN ACCOUNTANT?? Funny, We have never needed an accountant in 35 years and now all of a sudden because YOUR software cant perform SIMPLE Accounting tasks- WE NEED an accountant? The [sensitive content hidden] is NOT even willing to listen to any suggestions for updates/better performance with most of our questions not even being answered. Or even being able to BE ANSWERED, simple questions were DRAWN OUT to an email frenzy for days vs. just picking up the phone. Horrible communication. BEAM software doesn't even have a way to report your debtors to the credit bureau, which is like the main essential to run a business in collections. The 3rd party vendor they use TSB was also SHOCKED with the lack of knowledge [sensitive content hidden] had on reporting credit files. WE ARE NOT A SOFTWARE COMPANY we are business owners that trust the software company to complete tasks with compliance. With Latitude (our prev software) we literally clicked a BUTTON that sent all accounts to the credit bureaus. (which [sensitive content hidden] so arrogantly stated he didn't believe us ) We were even slapped with a lawsuit due to inaccuracies in reporting!!!! Also, been cut off by one of the major Credit bureau agencies due to having to retract a HUGE file. This company needs to be shown for what they really ARE. Definitely our fault for TRUSTING a company just because they were at a conference. THEY ARE NOT ANYTHUNG THEY CLAIM TO BE!

We partnered with BEAM software over a year ago and have been very pleased with all that was promised and delivered. Very satisfied and great people to work with.

It took 9 months to convert our data. During that time communication was scarce. I had to constantly ask for updates and next steps. After the conversion we had approximately 2 weeks of training. There is no way anyone can learn a new software in 2 weeks. There are simply to many day-to-day tasks that need to be relearned and there weren't any manuals for training so anytime you have an issue you had to reach back out to "support" for instructions or clarification. There were "bugs" in the system that caused you to think you were doing it wrong only to be told "oh that feature hasn't been built out" or "yea we knew about that issue".

The support team is just wonderful. Couldn't ask for a team that is more committed to trying to help their client. The system however requires all processes to be manually processed to the point that errors and omissions are frequent creating servicing and reporting issues. The amount of overtime I have to pay my employees is overwhelming just to manually process everything. the system is very easy for agents, loading business but data exports and formatting creates issues.