Zingtree 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Zingtree

4.4

(95)

Pricing

Pricing available upon request

About Zingtree

Zingtree Agent Scripting is a cloud-based call center scripting solution for call centers in all industries. Users can create, deploy and analyze agent scripts.

Scripts can be created using a visual designer or copied from an existing script library and customized. Zingtree saves the last screen and history of each session, so if a call is transferred between agents, the new agent can take over where the previous agent left off.

Agent interactions are tracked and saved as transcripts. Users can view sessions for individual agents, generate performance summaries and assess where scripts could be improved. Scripts can be added to existing sites or hosted by Zingtree. The solution integrates with various customer relationship management (CRM) systems, as well as Salesforce and Freshdesk. A separate application is offered for Zendesk.

Support is available through an online portal. Pricing is based on agents and authors, with monthly and yearly plans offered.

Zingtree Screenshots

Zingtree Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Free

$0.00

Plan includes:

1000 Views/Month
2 Decision Trees
2 Seats
A/B Testing of Branches
Advanced Logic
Agent Portal
Auto-Generate Documents
Email Support
Field Verification
Form Data Collection

Business

Pricing available upon request

Plan includes:

25 Decision Trees
A/B Testing of Branches
Advanced Logic
Agent Portal
Auto-Generate Documents
Email Support
Field Verification
Form Data Collection
Fully Customizable CSS
GDPR Compliance

Enterprise

Pricing available upon request

Plan includes:

A/B Testing of Branches
Advanced Logic
Agent Portal
Auto-Generate Documents
Custom Integrations
Field Verification
Form Data Collection
Fully Customizable CSS
Integrations/API and Webhooks
No-Code Authoring Tool

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Zingtree Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Zingtree
Activity Tracking
API
Application Management
Blended Call Center
Business Process Automation
Call Center Management
Call Scripting
Call Transfer
Computer Telephony Integration
CRM
Customer Database
Customizable Branding
Customizable Forms
Data Analysis Tools
Decision Tree
Diagramming
Drag & Drop
Email Management
Feedback Management
Help Desk Management
Inbound Call Center
Interaction Tracking
Inventory Management
Knowledge Base Management
Live Chat
No-Code
Outbound Call Center
Performance Metrics
Process Modeling & Designing
Queue Management
Real-Time Analytics
Real-Time Reporting
Rules-Based Workflow
Single Sign On
Support Ticket Management
Surveys & Feedback
Tagging
Templates
Ticket Management
Visual Workflow Management
"What If" Scenarios

Zingtree Integrations

Intercom

Salesforce Sales Cloud

Zapier

WordPress

Zendesk Suite

Freshdesk

Zingtree User Reviews

Overall Rating

4.4

Ratings Breakdown

53%

38%

Secondary Ratings

Ease of Use

4.3

Value for money

4.4

Customer support

4.4

Functionality

4.2

Vincentas K.

Verified reviewer

Wireless

51-200 employees

Used daily for less than 12 months

Review source

Reviewed August 2019

We tried to use it for internal training and it should not be used this way

Build internal knowledge base and troubleshooting tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to build simple "trees" Plenty of different styles that help to customize experience Possibility to add images into questions and options Excellent support

Cons:

Tree can get very complicated and hard to navigate I think it lacks better UI for more advanced setups where multiple layers are needed

Yogesh S.

Verified reviewer

Hospitality

201-500 employees

Used weekly for more than 2 years

Review source

Reviewed June 2018

Love it! Use to create comprehensive trees to assist support teams

Execution Accuracy. Operational Efficiency Improved resource utilisation Improved experience for our support teams.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ease of creating content integration with Wordpress - which hosts our knowledge base. Extremely professional Technical support . support team come back to me in few hours not days. Seamless purchase I recommended a feature and they had the technology but they hardened it very quickly. So Webhooks is a great addition.

Cons:

cost. could be more economical. If your tree is very complex with hundreds and thousands of moving pieces - you've to build your trees 'outside' of zingtree . I use workflowy instead and then circle my way back to Zingtree.

Warren V.

Verified reviewer

Law Practice

201-500 employees

Used monthly for less than 12 months

Review source

Reviewed April 2024

Abrupt service changes

Very poor. The very limited free offering met our initial needs, and we were likely to upgrade to a paid plan as our needs expanded. Abruptly removing the free offering, and attempting to force us into a paid plan before it was wanted or needed wasted the time we had invested in the product, and left us looking for a competitor that is actually reliable and won't completely change their offering.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Enabled us to embed a simple decision tree into our website.

Cons:

Abruptly removed their free service, rending the time we had spent setting up our embedded decision tree a complete waste.

Crystal I.

Verified reviewer

Insurance

11-50 employees

Used other for less than 2 years

Review source

Reviewed May 2017

Make Your Own Knowledge Base

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We used Zingtree as a knowledge base. What a great way to create "interactive" help for consumers. Zingtree makes it easy with multiple ways to build. There is a bit of a learning curve, but not much. There's so many things you can do with Zingtree, the possibilities are endless. Good for ANY industry.

Cons:

We had to move away from Zingtree because of the cost. You have to pay per click...there was no way to IP filter, etc. As our business grew and we became more successful, the cost of Zingtree went up. It just wasn't a viable option for us, but Zingtree was so nice when we told them we were moving away. We sung their praises from the rooftops! A great product that I continue to tell people about today. :)

Lasse B.

Verified reviewer

Telecommunications

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2018

Easy to use with ALOT of advanced possibilities.

More fcr, easy internal and external help center

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The easy go to approach. It is easy to get going and there is a lot of guides and inspiration available + good support!!

Cons:

It could be more advanced with possibilities to do more but that will possibly mess with the easy go to approach for new comers.

Riyaz A.

Verified reviewer

Computer Software

501-1000 employees

Used weekly for less than 12 months

Review source

Reviewed June 2018

Zingtree is an excellent decision tree tool that can be used with our employees and our customers.

Very fast onboarding of employees and customers!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The versatility of Zingtree makes it the ideal candidate for our decision tree needs. The price makes it even more suitable for our company. I don't know of too many other companies that can pack that much functionality for that price. Awesome value for money!

Cons:

The learning curve can be a drawback but once you have practiced with the product a few times, it's fine to work with.

NISARGKUMAR P.

Verified reviewer

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed July 2018

ZingTree was a fun tool to work with. It was very straightforward

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I know it uses the concept of tree data structure but having it laid out on an interactive UI was the best part. I also loved the mapping feature of it where we could drag and drop the lines to make connections to other questions or answers

Cons:

Opening up Zendesk tickets when we undergo the process of factorizing the tree would be great and that would help us solve the issue of the customer service tickets

Mark C.

Verified reviewer

Used daily for less than 6 months

Review source

Reviewed June 2018

Zingtree saved us a USD for development bill thru their cloud based decision tree software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to create and maintain even complex decision trees. Zingtree includes adequate API's and tools to access choice data and collect additional user inputs.

Cons:

I would have liked to be able to name a node separate to the title displayed to the user. This is a fairly minor con.

Carly H.

Verified reviewer

Used weekly for less than 12 months

Review source

Reviewed June 2018

So easy to use- I try to think of projects in which I can use it!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

So easy to use! I often try to think of how I can use Zingtree in my current projects. I find the demos super helpful too and have modeled a few projects based on them.

Cons:

Sometimes not super intuitive navigating around from the nodes pages- wish it was easier to edit from main pages

Lisa K.

Verified reviewer

Used weekly for less than 6 months

Review source

Reviewed June 2018

I have multiple trees in Zingtree and I am working on embedding them in my website and other places

I can find out what is really important to prospects regarding their future custom product with my company.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's pretty easy to build a complex tree. It took me a little bit to figure out the best way, and I still don't understand all the builders, but I haven't taken the time to try to understand them.

Cons:

I wish the visual builder worked better for me. I'm probably using it wrong, but it's all wonky. I just don't have the time to figure it out. I just build manually.

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