Zingtree 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

Zingtree

4.4

(95)

Pricing

Pricing available upon request

About Zingtree

Zingtree Agent Scripting is a cloud-based call center scripting solution for call centers in all industries. Users can create, deploy and analyze agent scripts.

Scripts can be created using a visual designer or copied from an existing script library and customized. Zingtree saves the last screen and history of each session, so if a call is transferred between agents, the new agent can take over where the previous agent left off.

Agent interactions are tracked and saved as transcripts. Users can view sessions for individual agents, generate performance summaries and assess where scripts could be improved. Scripts can be added to existing sites or hosted by Zingtree. The solution integrates with various customer relationship management (CRM) systems, as well as Salesforce and Freshdesk. A separate application is offered for Zendesk.

Support is available through an online portal. Pricing is based on agents and authors, with monthly and yearly plans offered.

Zingtree Screenshots

Zingtree Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Free

$0.00

Plan includes:

1000 Views/Month
2 Decision Trees
2 Seats
A/B Testing of Branches
Advanced Logic
Agent Portal
Auto-Generate Documents
Email Support
Field Verification
Form Data Collection

Business

Pricing available upon request

Plan includes:

25 Decision Trees
A/B Testing of Branches
Advanced Logic
Agent Portal
Auto-Generate Documents
Email Support
Field Verification
Form Data Collection
Fully Customizable CSS
GDPR Compliance

Enterprise

Pricing available upon request

Plan includes:

A/B Testing of Branches
Advanced Logic
Agent Portal
Auto-Generate Documents
Custom Integrations
Field Verification
Form Data Collection
Fully Customizable CSS
Integrations/API and Webhooks
No-Code Authoring Tool

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Zingtree Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Zingtree
Activity Tracking
API
Application Management
Blended Call Center
Business Process Automation
Call Center Management
Call Scripting
Call Transfer
Computer Telephony Integration
CRM
Customer Database
Customizable Branding
Customizable Forms
Data Analysis Tools
Decision Tree
Diagramming
Drag & Drop
Email Management
Feedback Management
Help Desk Management
Inbound Call Center
Interaction Tracking
Inventory Management
Knowledge Base Management
Live Chat
No-Code
Outbound Call Center
Performance Metrics
Process Modeling & Designing
Queue Management
Real-Time Analytics
Real-Time Reporting
Rules-Based Workflow
Single Sign On
Support Ticket Management
Surveys & Feedback
Tagging
Templates
Ticket Management
Visual Workflow Management
"What If" Scenarios

Zingtree Integrations

Intercom

Salesforce Sales Cloud

Zapier

WordPress

Zendesk Suite

Freshdesk

Zingtree User Reviews

Overall Rating

4.4

Ratings Breakdown

53%

38%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.4

Functionality

4.2

Vincentas K.

Verified reviewer

Wireless

51-200 employees

Used daily for less than 12 months

Review source

Reviewed August 2019

We tried to use it for internal training and it should not be used this way

Build internal knowledge base and troubleshooting tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to build simple "trees" Plenty of different styles that help to customize experience Possibility to add images into questions and options Excellent support

Cons:

Tree can get very complicated and hard to navigate I think it lacks better UI for more advanced setups where multiple layers are needed

Verified

Reviewer

Legal Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed June 2018

Quick, efficient, great training tool. Downside is it can be sometime glitch y.

Compliance is 100% improved from this time last time. There is another huge bonus in that it has reduced the time required for our team members to understand and use the script. However there are numerous communication issues it has with salesforce that create major issues in the pitch and flow. These mistakes while easy for me to identify are not easy for team members to fix.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Ease of use for team members. Great scripting tool for compliance. Greatly reduces on boarding time.

Cons:

It can be glitchy and screens can lock. Not frequent but creates disruptions for team members.

Verified

Reviewer

Automotive

51-200 employees

Used monthly for less than 2 years

Review source

Reviewed September 2018

Basic, but Effective

Great for call centers and easy to use in terms of getting new employees off the ground and going.

Ratings Breakdown

Ease of use

Functionality

Pros:

Like my title suggests, this software is easy to use and has proven to be a good tool for my agents as our company has started out. It is good for training purposes as well as remaining functional on a day to day basis. Something my company desperately needs.

Cons:

The only real con of Zingtree I can think of in terms of software is the simplicity of it for supervisors. I often see my team wishing there was more they could do with Zingtree, but it does what it is essentially supposed to do. I also wish it had a better navigation bar to help narrow searches.

Verified

Reviewer

Outsourcing/ Offshoring

201-500 employees

Used daily for less than 2 years

Review source

Reviewed June 2018

It is pretty easy to use and customize.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Made my life easier in terms of conveying directions to end user. Very user-friendly for both end user and development. The interface is relatively easy to navigate and has tons of application in our line of work.

Cons:

As the product is easy to use. The interface is not really complicated and pretty straightforward. And based on what Ian using the product for, I have nothing negative to say about the product.

Verified

Reviewer

Used weekly for less than 2 years

Review source

Reviewed June 2018

This is excellent and easy to learn. Great flexibility for implementation. Great product.

Used to set up interactive trouble shooting guide to capture tribal machine and maintenance knowledge, and this worked great. Feed back email great feature to correct/add information to trees.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to learn and setup with flexible implementation techniques to make the presentation of each screen unique. Great support to help resolve any issues. Working on Interactive In-house Trouble Shooting Guide, and great place to capture tribal knowledge.

Cons:

Had to get a separate software to put videos into trees due to IT firewall of facility. Has to have access to internet to work, or pay great price to put in isolated version.

Verified

Reviewer

Internet

1001-5000 employees

Used weekly for less than 12 months

Review source

Reviewed June 2018

Responsive vendor, industry standards, some integration hiccups

Scalability, ease of editing frequently changing processes, and granular data capture lost with previous solution.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and understand, train new authors on, make accessible to our agents, etc. Scalable, nice UI, good data gathering, and thus far no downtime at all.

Cons:

Sometimes user innovation is stiffled by an approach to Zendesk integration that is rather rigid. For example, surfacing different categories of decision trees required a simple but customer implementation for me team. Also, some bugs have taken a very long time to mitigate in our implementation and team at Zingtree doesn't have a secure approach for resolving this short of access to our implementation

Verified

Reviewer

Outsourcing/ Offshoring

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed June 2018

Efficient and easy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ZingTree has helped us to calibrate our call flow and helped our staff to identify the correct info to be provided to our customers.

Cons:

It takes some time to load the zingtree agent scripting. History won't give you the details of the info you've entered at the end of the path.

Doug S.

Verified reviewer

Used daily for less than 2 years

Review source

Reviewed June 2018

Positive from every perspective!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Platform is EXTREAMLY simple to design, implement, manage and scale. In the rare case we had a question, the support team responded very quickly to provide assistance. The team is also very eager to help solve new business problems by adding new functionality to the platform. We are designing new trees across our organization to drive processes optimization.

Cons:

Honestly, cannot think of one. Each time I `think that feature would be nice to have, the team points me to the solution.

Verified

Reviewer

Internet

51-200 employees

Used other for more than 2 years

Review source

Reviewed June 2018

Extremely Helpful to our Agents

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use this for internal training and helping agents learn our products and services. We were able to use this to launch our newest products, as well as our app updates

Cons:

Building out the trees can be a little taxing. We have several branches for each main category so it can get daunting.

Alexis G.

Verified reviewer

Consumer Goods

51-200 employees

Used other for less than 2 years

Review source

Reviewed June 2018

Zingtree was the perfect solution for an interactive troubleshooting walkthrough tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Zingtree's backend interface is extremely intuitive and user friendly. U.S. Boiler has been able to easily and accurately create troubleshooting walkthroughs for U.S. Boiler products. These walkthroughs are utilized by our customer base. The troubleshooting scenarios are easy to update and allow us to embed videos and imagery to better demonstrate how to solve certain issues.

Cons:

The only issue I've experienced with Zingtree is the sizing of imagery. My images were not responsive to mobile devices. However, I did reach out to a representative of Zingtree and my problem was promptly resolved.

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