Dentrix Ascend 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Dentrix Ascend

4.2

(232)

Pricing

Pricing available upon request

About Dentrix Ascend

Dentrix Ascend is a web-based software suite for dental care. The software suite provides tools for scheduling, appointment booking, e prescribing, and monitoring continuing care, as well as various chart types. Users can enter clinical notes and enable pop-up alerts that appear when a patient’s chart is accessed. Treatment planning tools track patient benefits to help set appointment schedules.

Users can also manage billing and accounting, insurance processing and revenue. Reports can be run to track payments, medicaid reimbursement, and payer utilization. Permission controls allow users to restrict access for individuals or groups. The software can be integrated with other applications such as Allscripts, eClinicalWorks, Epic and SuccessEHS.

Dentrix Ascend provides user support via live chat, email and over the phone. Pricing models vary depending on customer needs. The application suite is suitable for organizations like large medical groups, multi-location practices, community health centers, hospitals, correctional facilities and government organizations.

Dentrix Ascend Screenshots

Dentrix Ascend Pricing and Plans

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Free Version

Pricing available upon request

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Dentrix Ascend Features

Popular features found in Dental
Calendar Management
Charting
Claims Management
Client Management
Client Portal
Confirmations/Reminders
E-Prescribing
HIPAA Compliant
Imaging and X-rays
Medical Billing
Patient Records Management
Treatment Planning
More features of Dentrix Ascend
2D Drawing
3D Imaging
Accounting
Appointment Management
Appointment Scheduling
Billing & Invoicing
Calibration Management
Case Management
Claims Scrubbing
Clinical Notes
Customizable Reports
Customizable Templates
Data Import/Export
Dental Practice Management
Document Imaging
Drag & Drop
For Medical Purposes
Image Analysis
Insurance Eligibility Verification
Live Chat
Messaging
Monitoring
Multi-Location
Online Scheduling
Orthodontic Charting
Patient Engagement
Patient Intake
Patient Management
Patient Scheduling
Periodontal Charting
Physician Management
Practice Management
Progress Notes
Progress Tracking
Records Management
Referral Tracking
Reminders
Role-Based Permissions
Scheduled/Automated Reports
Scheduling
Self Service Portal
Task Management
User Management

Dentrix Ascend User Reviews

Overall Rating

4.2

Ratings Breakdown

46%

36%

10%

Secondary Ratings

Ease of Use

4.2

Value for money

4.0

Customer support

4.3

Functionality

3.9

Nicole H.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

A is for Ascend!

Overall our experience has been wonderful from the dedicated conversion team to help with imaging and forms. The integrated forms that put health alerts into your patient history are phenomenal. The insurance eligibility has saved our practice the money of two full time team members (appx 75k a year).

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer support is quick and easy. Scheduling for mutli-locations is seamless. The insurance verification colors are helpful at a glance to know who needs attention.

Cons:

Unable to re-assign a payment type without deleting payment slows down our team a great deal. Could use some feature improvements with that and we need a deceased patient status.

Reasons for choosing Dentrix Ascend

Robust reporting customizations were better than curve.

Reasons for switching to Dentrix Ascend

Needed cloud based multi location abelites.

Amanda B.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2026

Dentrix Ascend Is The Future

I have found Dentrix Ascend to be a great teacher. What I mean by that is that instead of trying to make Ascend do things the way I was used to, I let it teach me new, better, and more productive ways to do things. It revolutionized our office flow and has saved us so much time and hassle. I really tried to learn all of the things Ascend can do and I was amazed at what I could customize so many things. A little effort from me to set up clinical note templates, multi codes, attaching our preferred codes to the ICD-10 codes used in Quick Exam, etc. meant that our processes were fast and easy from that point on. I love Dentrix Ascend and I love that it is constantly updating and bringing on new features, teaching me to do things more efficiently. It will never be an outdated software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Dentrix Ascend has a modern interface that is easy to use. I was drawn to it because it has charts and hyperlinks on the landing page. I didn't have to try and guess what a symbol was and where it would take me if I clicked on it. The graphs are easy to understand. Then I saw the Routing Panel. The Routing Panel is one of Ascend's best features. It allows us to be completely paperless, track where a patient is, post procedures, and won't let us check a patient out if we have forgotten something like collecting payment or scheduling recare.

Cons:

Any time you change to a new software there is a learning curve. We switched to Dentrix Ascend in 2018 and the process of inputting patient insurance was a much bigger task than we realized. Our trainer tried to tell us, but we did not pay attention so the first month was a very busy month as we scrambled to input insurance. Now Ascend auto imports insurance tables so new users don't have to go through what we did.

Reasons for switching to Dentrix Ascend

I felt that Dentrix was outdated visually and cumbersome to use.

Anita B.

Medical Practice

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2019

Not enough information on one page

Ratings Breakdown

Ease of use

Previously 3

Value for money

Customer support

Functionality

Previously 1

Pros:

User friendly if you know dentrix. It's nice if you want a cloud option. But sometimes our internet goes Down, but you can still access on a phone . That's the good news

Cons:

The support is on high side, but once your launched, you rarely need support. Intergration with other radio graphic soft wear programs is limited unless using one of big names

Rian H.

Verified reviewer

Medical Practice

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

Fairbanks Dental Center Ascend review

Overall, it is simple to use after some training. I don't ever want to switch practices software again.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Customer support is excellent. When we first signed on with ascend and transitioned from "old dentrix" it was a daunting scary process no one wanted to do. Customer support made it easy and helped us through the challenges with ease.

Cons:

I wish insurance verification was easier. I also wish there were quicker print options. seems insignificant, but sometimes it's 3-5 clicks just to print. Power reporting is confusing, the filters and options needed to get the right report data is overwhelming, I wish it could be simplified, and put into a tab or quick link to my favorite reports that saved my settings for each report I want to print.

Reasons for switching to Dentrix Ascend

we wanted a cloud based software we didn't have to back up on external drives

Bevin M.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 12 months

Review source

Reviewed August 2019

Dentrix Ascend review

overall i like the product but correcting the accounting issues is something that is very frustrating and would possibly cause our practice to return to Dentrix

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

like that its cloud based and always evolving with updates as users make recommendations to improve. I like that I can access it anywhere.

Cons:

I do not like the line item accounting and that credits can not be left on the ledger without affecting provider totals. A/R from previous months changes based on patient over-payments. We have all our fee schedules in and we do write offs at time of service /claim generation but there are still instances where we have over-collected and the only way to have the adjustment for the patient over-payment is to put the EOB in as insurance over-payment which is not accurate or refund the patient directly when the EOB is received, which is not practical

Reasons for choosing Dentrix Ascend

because i liked the cloud based option and the fact that updates are live whenever they are released

Reasons for switching to Dentrix Ascend

we opened a second location

Roxanne H.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 6 months

Review source

Reviewed May 2024

Dentrix Ascend Brought our office low

We have 2 offices that switched from Dentrix to Dentrix Ascend in December. We all hate it. We are moving to another program in a few weeks.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Looks clean. User function is not great.

Cons:

So much clicking to get where you want to go. Laborious. No pretreatment estimate tracking. You can put in treatment, and send a preauthorization, but when it comes back, there's no way to communicate what the preestimate states except going to hunt for it and looking at a little note you put in yourself. Also, the power reporting is a NIGHTMARE. Overly complicated. You can't print a report. We have needed support several times and while the people I've actually gotten a hold of have been wonderful, I've waited on the phone for over 45 minutes twice before I was able to reach someone to help me. If you email them, they create a ticket. They don't tell you what to do with the ticket, but you have one. Enjoy. We went over a month until we were able to fix a problem with insurance coverage dates overlapping. We were completely locked out until I had someone remote in to my laptop at home and fix it. She did a great job, but the time it took to get the problem resolved was ridiculous.

Reasons for switching to Dentrix Ascend

Cloud based services. Two offices are being managed by one company.

Jennifer K.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2022

Buyer Beware

Poor. We are finding one shortcoming after another. Customer Support is happy to contact me.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ability to text patients and log in remotely. That's about it.

Cons:

I dislike that you are limited to the Payor ID insurance database! They do not update the database. Inability to run finance charges with statements.

Reasons for choosing Dentrix Ascend

Cloud-Based and is supposed to be more secure.

Reasons for switching to Dentrix Ascend

Easy Dental discontinued

Susan W.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for less than 2 years

Review source

Reviewed May 2021

Five Stars for Ascend!

Better communication among staff and between the office and patients over all our office has become much more efficient!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How easy the software is to learn and use. Our staff was very concerned about the transition because we had been using the other software for years and they still had so many problems using it. Ascend is user friendly it’s as easy to use as an app on your phone. I asked the team what they like most and these where their answers: 2 way texting, electronic sending for insurance, reliability, ability to access anywhere, time clock (new), how fast it runs compared to our old system and the amazing reports you can run (daily huddle)

Cons:

In the perio charting it would be awesome if there was a way that implants are marked so both charts don't have to be open at the same time.

Reasons for switching to Dentrix Ascend

I studied Ascend for a long time. I watched and read everything I could online I just knew it was the right fit for our staff and office!

James B.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Satisfied from the start

We have always been happy with Dentrix Ascend. Our IT needs and budget are a fraction of what they otherwise would be. We can always access and stay up to date with no additional cost or waste of time. Ascend continues to get better and better.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Intuitive. It has eliminated wasted time and money on training.

Cons:

While being next generation technology and cloud based it has been very slow to publish APIs and become operable with so many other businesses that can enhance dental practice management.

Reasons for choosing Dentrix Ascend

It being cloud based eliminated half of the alternative products. Next, the stability and support of HSPS behind Ascend made it a safer and more forward looking product to back. We have not been disappointed.