Dentrix Ascend 2026: Benefits, Features & Pricing

Wondering if Dentrix Ascend is right for your organization?

Our Dental Software selection experts can help you in 15 minutes or less.

On this page

Overview
Screenshots
Pricing and Plans
Features
User Reviews
Popular Comparisons

Overview

Dentrix Ascend

4.1

(234)

Pricing

Pricing available upon request

About Dentrix Ascend

Dentrix Ascend is a web-based software suite for dental care. The software suite provides tools for scheduling, appointment booking, e prescribing, and monitoring continuing care, as well as various chart types. Users can enter clinical notes and enable pop-up alerts that appear when a patient’s chart is accessed. Treatment planning tools track patient benefits to help set appointment schedules.

Users can also manage billing and accounting, insurance processing and revenue. Reports can be run to track payments, medicaid reimbursement, and payer utilization. Permission controls allow users to restrict access for individuals or groups. The software can be integrated with other applications such as Allscripts, eClinicalWorks, Epic and SuccessEHS.

Dentrix Ascend provides user support via live chat, email and over the phone. Pricing models vary depending on customer needs. The application suite is suitable for organizations like large medical groups, multi-location practices, community health centers, hospitals, correctional facilities and government organizations.

Dentrix Ascend Screenshots

Dentrix Ascend Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Dentrix Ascend Features

Popular features found in Dental
Calendar Management
Charting
Claims Management
Client Management
Client Portal
Confirmations/Reminders
E-Prescribing
HIPAA Compliant
Imaging and X-rays
Medical Billing
Patient Records Management
Treatment Planning
More features of Dentrix Ascend
2D Drawing
3D Imaging
Accounting
Appointment Management
Appointment Scheduling
Billing & Invoicing
Calibration Management
Case Management
Claims Scrubbing
Clinical Notes
Customizable Reports
Customizable Templates
Data Import/Export
Dental Practice Management
Document Imaging
Drag & Drop
For Medical Purposes
Image Analysis
Insurance Eligibility Verification
Live Chat
Messaging
Monitoring
Multi-Location
Online Scheduling
Orthodontic Charting
Patient Engagement
Patient Intake
Patient Management
Patient Scheduling
Periodontal Charting
Physician Management
Practice Management
Progress Notes
Progress Tracking
Records Management
Referral Tracking
Reminders
Role-Based Permissions
Scheduled/Automated Reports
Scheduling
Self Service Portal
Task Management
User Management

Dentrix Ascend User Reviews

Overall Rating

4.1

Ratings Breakdown

45%

36%

10%

Secondary Ratings

Ease of Use

4.2

Value for money

4.0

Customer support

4.3

Functionality

3.9

Nicole H.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

A is for Ascend!

Overall our experience has been wonderful from the dedicated conversion team to help with imaging and forms. The integrated forms that put health alerts into your patient history are phenomenal. The insurance eligibility has saved our practice the money of two full time team members (appx 75k a year).

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer support is quick and easy. Scheduling for mutli-locations is seamless. The insurance verification colors are helpful at a glance to know who needs attention.

Cons:

Unable to re-assign a payment type without deleting payment slows down our team a great deal. Could use some feature improvements with that and we need a deceased patient status.

Reasons for choosing Dentrix Ascend

Robust reporting customizations were better than curve.

Reasons for switching to Dentrix Ascend

Needed cloud based multi location abelites.

Wesley G.

Verified reviewer

Medical Practice

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2026

IPE Mgt CEO

Dentrix Ascend has been a great addition to our practice, offering a modern, user-friendly platform with strong potential for continued improvement. What truly stands out is their pleasant and responsive support team. Whenever we have questions or run into challenges, they provide clear solutions in a timely manner, making it easy to keep our workflow moving without unnecessary delays. Their professionalism and positive attitude make every interaction smooth and reassuring. Ascend’s platform is already a solid foundation, and we’re excited to see it continue to grow and evolve alongside our organization’s needs. We highly recommend Dentrix Ascend to practices seeking dependable support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Dentrix Ascend’s support team has been absolutely outstanding, consistently providing fast, knowledgeable, and friendly assistance whenever we need help. Their dedication to resolving issues quickly and thoroughly makes a huge difference in keeping our office running smoothly. A special thank you to [sensitive content hidden], who truly goes above and beyond. She is patient, professional, and incredibly clear when explaining solutions, making even complex problems feel manageable. [sensitive content hidden]’s positive attitude and commitment to customer success reflect the very best of Dentrix Ascend support. We genuinely appreciate the excellent service and highly recommend their team to any practice.

Cons:

Power Reporting in Dentrix Ascend feels unnecessarily clumsy and frustrating to use. The layout isn’t intuitive, and getting meaningful, relevant data often feels like a complex puzzle—honestly, you’d need a PhD in Power Reporting just to make it useful. Even once you understand the process, the system is much too slow, with reports taking longer than they should to generate and refine. It makes simple analysis feel like a time-consuming project instead of a quick workflow step. Unfortunately, the best solution seems to be Jarvis, which is far more efficient—but it comes with an additional cost. That extra price adds insult to injury.

Reasons for choosing Dentrix Ascend

Dentrix Ascend was the most robust and it appeared to be dedicated to growing along with Technology and my practices

Reasons for switching to Dentrix Ascend

not robust enough…I wanted more analytics and patient tracking capability within in a system that allowed for billing and recur appointments to be streamlined

Anita B.

Medical Practice

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2019

Not enough information on one page

Ratings Breakdown

Ease of use

Previously 3

Value for money

Customer support

Functionality

Previously 1

Pros:

User friendly if you know dentrix. It's nice if you want a cloud option. But sometimes our internet goes Down, but you can still access on a phone . That's the good news

Cons:

The support is on high side, but once your launched, you rarely need support. Intergration with other radio graphic soft wear programs is limited unless using one of big names

Amanda B.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2026

Dentrix Ascend Is The Future

I have found Dentrix Ascend to be a great teacher. What I mean by that is that instead of trying to make Ascend do things the way I was used to, I let it teach me new, better, and more productive ways to do things. It revolutionized our office flow and has saved us so much time and hassle. I really tried to learn all of the things Ascend can do and I was amazed at what I could customize so many things. A little effort from me to set up clinical note templates, multi codes, attaching our preferred codes to the ICD-10 codes used in Quick Exam, etc. meant that our processes were fast and easy from that point on. I love Dentrix Ascend and I love that it is constantly updating and bringing on new features, teaching me to do things more efficiently. It will never be an outdated software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Dentrix Ascend has a modern interface that is easy to use. I was drawn to it because it has charts and hyperlinks on the landing page. I didn't have to try and guess what a symbol was and where it would take me if I clicked on it. The graphs are easy to understand. Then I saw the Routing Panel. The Routing Panel is one of Ascend's best features. It allows us to be completely paperless, track where a patient is, post procedures, and won't let us check a patient out if we have forgotten something like collecting payment or scheduling recare.

Cons:

Any time you change to a new software there is a learning curve. We switched to Dentrix Ascend in 2018 and the process of inputting patient insurance was a much bigger task than we realized. Our trainer tried to tell us, but we did not pay attention so the first month was a very busy month as we scrambled to input insurance. Now Ascend auto imports insurance tables so new users don't have to go through what we did.

Reasons for switching to Dentrix Ascend

I felt that Dentrix was outdated visually and cumbersome to use.

Rian H.

Verified reviewer

Medical Practice

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

Fairbanks Dental Center Ascend review

Overall, it is simple to use after some training. I don't ever want to switch practices software again.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Customer support is excellent. When we first signed on with ascend and transitioned from "old dentrix" it was a daunting scary process no one wanted to do. Customer support made it easy and helped us through the challenges with ease.

Cons:

I wish insurance verification was easier. I also wish there were quicker print options. seems insignificant, but sometimes it's 3-5 clicks just to print. Power reporting is confusing, the filters and options needed to get the right report data is overwhelming, I wish it could be simplified, and put into a tab or quick link to my favorite reports that saved my settings for each report I want to print.

Reasons for switching to Dentrix Ascend

we wanted a cloud based software we didn't have to back up on external drives

Shannon B.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 12 months

Review source

Reviewed September 2024

UNHAPPY CUSTOMER

Can never get ahold of customer support to help with any of the problems.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing, there is nothing that I like about this software. I have worked in the dental field for almost 30 years and this is the worst software that I have ever used.

Cons:

Everything is terrible. There are ALWAYS glitches. Treatment plans never calculate correctly. You can never get ahold of anyone to help. It's the bottom of the barrel software for dental.

Reasons for switching to Dentrix Ascend

Switched offices and had no choice. This is the software that they use.

Roxanne H.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 6 months

Review source

Reviewed May 2024

Dentrix Ascend Brought our office low

We have 2 offices that switched from Dentrix to Dentrix Ascend in December. We all hate it. We are moving to another program in a few weeks.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Looks clean. User function is not great.

Cons:

So much clicking to get where you want to go. Laborious. No pretreatment estimate tracking. You can put in treatment, and send a preauthorization, but when it comes back, there's no way to communicate what the preestimate states except going to hunt for it and looking at a little note you put in yourself. Also, the power reporting is a NIGHTMARE. Overly complicated. You can't print a report. We have needed support several times and while the people I've actually gotten a hold of have been wonderful, I've waited on the phone for over 45 minutes twice before I was able to reach someone to help me. If you email them, they create a ticket. They don't tell you what to do with the ticket, but you have one. Enjoy. We went over a month until we were able to fix a problem with insurance coverage dates overlapping. We were completely locked out until I had someone remote in to my laptop at home and fix it. She did a great job, but the time it took to get the problem resolved was ridiculous.

Reasons for switching to Dentrix Ascend

Cloud based services. Two offices are being managed by one company.

Jennifer K.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2022

Buyer Beware

Poor. We are finding one shortcoming after another. Customer Support is happy to contact me.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ability to text patients and log in remotely. That's about it.

Cons:

I dislike that you are limited to the Payor ID insurance database! They do not update the database. Inability to run finance charges with statements.

Reasons for choosing Dentrix Ascend

Cloud-Based and is supposed to be more secure.

Reasons for switching to Dentrix Ascend

Easy Dental discontinued

Bevin M.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 12 months

Review source

Reviewed August 2019

Dentrix Ascend review

overall i like the product but correcting the accounting issues is something that is very frustrating and would possibly cause our practice to return to Dentrix

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

like that its cloud based and always evolving with updates as users make recommendations to improve. I like that I can access it anywhere.

Cons:

I do not like the line item accounting and that credits can not be left on the ledger without affecting provider totals. A/R from previous months changes based on patient over-payments. We have all our fee schedules in and we do write offs at time of service /claim generation but there are still instances where we have over-collected and the only way to have the adjustment for the patient over-payment is to put the EOB in as insurance over-payment which is not accurate or refund the patient directly when the EOB is received, which is not practical

Reasons for choosing Dentrix Ascend

because i liked the cloud based option and the fact that updates are live whenever they are released

Reasons for switching to Dentrix Ascend

we opened a second location