Lou 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Lou

4.3

(13)

Pricing

Starting at $99.00 per month

About Lou

Lou provides users with a great experience. It enables businesses to turn new customers into power users with personalized product tours, self-serve onboarding, feature announcements and other functionalities.

Lou Screenshots

Lou Pricing and Plans

Starting price: $99.00 per month

Free Trial

Free Version

Basic

$99.00

usage based, per month

No plan information available

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Lou Features

Popular features found in User Experience (UX)
For Websites
Prototype Creation
Reporting/Analytics
Usability Testing
More features of Lou
Activity Dashboard
Alerts/Notifications
Audience Targeting
Blended Learning
Configurable Workflow
Content Creation
Contextual Guidance
Customer Engagement
Customer Segmentation
Customizable Branding
Data Quality Control
Gamification
In-App Training
Launch Management
Multi-Language
Onboarding
Self-paced Learning
Self Service Portal
Self Service Tools
Surveys & Feedback
Usage Tracking/Analytics
User Onboarding

Lou Integrations

Heap

Segment

Amplitude

Google Analytics 360

Kissmetrics

Smartlook

See all 12 integrations

Lou User Reviews

Overall Rating

4.3

Ratings Breakdown

62%

23%

Secondary Ratings

Ease of Use

4.1

Value for money

4.3

Customer support

4.2

Functionality

4.1

Have you used Lou and would like to share your experience with others?

Hoang P.

Verified reviewer

E-Learning

2-10 employees

Used daily for less than 6 months

Review source

Reviewed April 2021

In Lou I love

Lou is a solid app for site navigation guidance, app tours etc. But it also incorporate a bunch of helpful tools inside. Overall, I feel very happy to have a productive, all-in-one and effective solution like Lou

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Lou is very easy to use, with a clear and clean interface and step-by-step guidance for users to perform the necessary actions. I can very easily create any widget that I want in very short time, from tooltips, hotspots, site tour - everything is presented in a convenient menu-based interface and walkthrough guide (even more convenient when I install the Chrome extension). I also love that Lou can be installed easily in multiple domains, so that I can create consistent experiences to users.

Cons:

The installation may require adding some code snippets in the "Header" section of website or page. It is not an issue for me, but for those who is not familiar may require helps from Lou's team. Nonetheless, Lou's supporting team is quite responsive overall so this is not really an issue.

David S.

Verified reviewer

Construction

51-200 employees

Used weekly for less than 12 months

Reviewed November 2021

Great onboarding experiences

I develop websites for clients, this helps the onboarding process to explain to them how the backend works, and where are the features/options that they'll most need.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is extremely easy to use, with the chrome extension is just a matter of clicking on the step you want to explain, writing the instruction and that's it! I like the fact that you can simulate it straight away and define the audience to show this to.

Cons:

I didn't like that they didn't have checklists, but now they do! The only important feature missing is the mobile compatibility, but that is also in the works.

Vendor Response

Hey David, thanks for the review. Mobile compatibility is now available! I hope you'll try it out

Replied January 2022

Iva H.

Verified reviewer

Computer Software

11-50 employees

Used daily for free trial

Review source

Reviewed February 2024

Horrible experience

After my experience, I cannot recommend at all.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I would say the free version, but it is useless because it does not work

Cons:

I can't believe those positive reviews are real, I have only experience TERRIBLE UX and many many many bugs every single day. It is not working according to settings.

Phil G.

Verified reviewer

Nanotechnology

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed July 2021

Lou

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I had spent some time looking for an application for onboarding new clients, and Lou was exactly what I needed! It has a simple setup with most of the functionality required in a 'tour SaaS product' The interface for creating a tour is super simple and customizable.

Cons:

I would like to see more integrations with other software packages (Slack, Mixpanel, and Intercom) and I would love to see more advanced features like NPS.

Johanna A.

Verified reviewer

Alternative Medicine

Self-Employed

Used weekly for less than 12 months

Reviewed November 2021

Great tool!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the easiness of installation. It's highly customizable and quite fun, actually, to set up.

Cons:

The fact that mobile is not supported yet. But it should be there soon as support assured me.

Vendor Response

Hey Johanna, thanks for your thoughtful review! Mobile support is now available. I hope you'll try it out and let us know what you think.

Replied January 2022

Aaron F.

Verified reviewer

Retail

11-50 employees

Used daily for less than 12 months

Review source

Reviewed January 2023

Pretty. Clunky. Needs faster troubleshooting from support.

Each user has their issues. See above.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The software looks very pretty. The mobile access is a nice touch.

Cons:

Issues with lag on the desktop portal. POS transactions as well have their fair share of issues. Many items that we wish we had faster IT support rather than waiting on 6-8 weeks to implement fixes to our issues. The mobile access is nice while in the field. However, it has its headaches.

Reasons for switching to Lou

Switched employment from Iron Mountain to Kring's. Kring's had Act! and switched to LOU soon after I was hired. LOU is nice but was not my decision to switch.

Verified

Reviewer

Legal Services

2-10 employees

Used weekly for less than 6 months

Reviewed November 2021

I love Lou!!!!!

Ratings Breakdown

Ease of use

Functionality

Pros:

I love how easy it is to set up a tour of your product. I was able to use it to set up a welcome tour of the membership site for my clients.

Cons:

I wish that they had mobile right now, but I know they are working on it. That's honestly the only drawback that I've experienced.

Vendor Response

Thank you for your review. Mobile support is now launched! When you try it out we'd love to know what you think.

Replied January 2022

Kieran T.

Verified reviewer

Education Management

201-500 employees

Used weekly for less than 6 months

Reviewed November 2021

Great start so far

Its quick, user friendly, and helps you get done what you need swiftly

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to implement, we went from trialing to purchasing, installation and deploying our first Lou in less than 48hrs

Cons:

There have been a few bugs here and there, but the team have been swift to resolve. They've also released some new features in just a few weeks of requesting

Verified

Reviewer

Computer Software

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed September 2021

Great light weight product announcements platform

Ratings Breakdown

Ease of use

Functionality

Pros:

Lou is fast and easy to deploy. Makes it easy to setup different announcements and event funnels inside the application without spending dev resources.

Cons:

It's still a growing product, looking forward to more features and analytics.

Verified

Reviewer

Internet

2-10 employees

Used monthly for less than 12 months

Reviewed November 2021

Great for product tours