Trillian 2026: Benefits, Features & Pricing

Wondering if Trillian is right for your organization?

Our Unified Communications Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Trillian

4.7

(52)

Pricing

Starting at $2.12 per month

About Trillian

As a business and HIPAA-compliant clinical instant messaging solution, Trillian streamlines and centralizes employee communication across organizations without losing track of a single conversation. With disk-level, file-level, and TLS 1.2+ encryption, Trillian makes sure that all communication is secure when data is in transit or at rest. Key features include instant messaging, group chats, document and image sharing, landline messaging, and notifications and alerts.

Trillian centralizes and stores all groups chat messages, which helps organizations build a shared knowledge center for new and current employees. Users can track multiple conversations by using presence and unread indicators to determine which conversation is most important. In addition to messaging, users can also send emojis, images, voice clips, and documents with Trillian's messaging system.

Trillian is available for mobile devices via iOS and Android apps.

Trillian Screenshots

Trillian Pricing and Plans

Starting price: $2.12 per month

Free Trial

Free Version

Individual Free

$0.00

per month

Plan includes:

1:1 Audio Calls
Chat With Friends Individually or in Groups
Free Ios and Android Mobile Clients
Free Windows
Images and Files
Mac and Linux Desktop Clients
Optionally Chat Right in the Web Browser
Send Fun Emojis and Share Screen Captures and Extend With Third-Party Services Like Olark and Jabber
Send Messages

Individual Pro

$3.33

per user, per month

Plan includes:

1:1 Audio Calls
Access Chat History From Any Device
Chat With Friends Individually or in Groups
Free Ios and Android Mobile Clients
Free Windows
Images and Files
Mac and Linux Desktop Clients
Nag-Free Messaging Experience
Optionally Chat Right in the Web Browser
Send Fun Emojis and Share Screen Captures

Business

$2.12

per user, per month

Plan includes:

1:1 Audio Calls
Access Chat History From Any Device
Centralized User Administration
Chat With Friends Individually or in Groups
Control Over Employee Contact Lists and Extend With Third-Party Services Like Olark and Jabber
Free Ios and Android Mobile Clients
Free Windows
Images and Files
Mac and Linux Desktop Clients
Nag-Free Messaging Experience

Enterprise

$4.24

per month

Plan includes:

1:1 Audio Calls
Access Chat History From Any Device
Centralized User Administration
Chat With Friends Individually or in Groups
Control Over Employee Contact Lists
Enables HIPAA Compliance and Extend With Third-Party Services Like Olark and Jabber
Free Ios and Android Mobile Clients
Free Windows
Images and Files
Mac and Linux Desktop Clients

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Trillian Features

Popular features found in Unified Communications
Call Recording
Call Routing
Contact Management
File Sharing
Mobile Access
Reporting & Statistics
Screen Sharing
SMS Messaging
Task Management
Two-Way Audio & Video
Voice Mail
More features of Trillian
Active Directory Integration
Activity Dashboard
Alerts/Notifications
API
Appointment Scheduling
Audio Calls
Bed Management
Chat/Messaging
Compliance Management
Drag & Drop
Employee Database
Employee Directory
Employee Photos
File Transfer
HIPAA Compliant
In-Patient Management
Live Chat
@mentions
Mobile Alerts
Multi-Channel Communication
Multi-Language
Multi-User Collaboration
Out-Patient Management
Patient Records Management
Physician Management
Policy Management
Read Receipts
Real-Time Chat
Real-Time Notifications
Records Management
Search/Filter
Secure Data Storage
Single Sign On
Social Media Integration
SSL Security
User Management
Video Chat
Video Conferencing

Trillian Integrations

Meta for Business

Altvia

Trillian User Reviews

Overall Rating

4.7

Ratings Breakdown

79%

15%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

4.8

Functionality

4.4

Verified

Reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2023

Excellent Substitute for "Slack"

Our experience with Trillian has been outstanding. In contrast to the feature-heavy and costly Slack, Trillian precisely meets our essential in-office communication needs. They consistently update their client software, ensuring reliable performance, and their server boasts excellent uptime, resulting in minimal outages. It undoubtedly deserves a five-star rating.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I've been using Trillian since its days as a primarily IRC client and transitioned to it for business use via AIM. When AIM ceased its service, we sought a solution for efficient interoffice communication. Trillian offered exactly what we needed without unnecessary bloat, and it's incredibly cost-effective on a per-user basis.

Cons:

There's little to criticize about Trillian. If I were to find fault, it would be the occasional use of "cutesy" audible sounds and animated emojis, which, while fun at times, can be distracting in a professional setting. However, this is a minor concern and not a significant drawback.

Reasons for switching to Trillian

We opted for Trillian over Slack due to Slack's excessive cost and surplus features that didn't align with our requirements. We simply needed a convenient way to exchange files and engage in in-office discussions, and Slack's feature set was overwhelming. Trillian proved to be the perfect solution.

Margy W.

Verified reviewer

Legal Services

11-50 employees

Used other for less than 2 years

Review source

Reviewed November 2019

Looking for Good Chat Options? Trillian May be For You!

Trillian was a simple way for my teammates and me to communicate, stay on top of projects and tasks, and collaboratively discuss happenings in our various offices. It helped us keep connect personally, which in turn helped us grow as a team professionally.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I want to be up front - I no longer use Trillian. It was the chat software of choice at my office five years ago when I began working there, but we eventually cycled through two options before landing where we are now (RingCentral, which is another ballgame). I though Trillian was a great option for chatting with team members in various locations (or within the same office without getting up). Working in a remote office, it is imperative that I remain in touch with my teammates. Trillian helped me do that in a simple, effective way with an easy-to-use, pleasant interface. I was pleased with the ability to toggle between chat streams easily with Trillian, and was also really grateful for the search function in each conversation. I find that chatting is very useful for intra-office communication, but without the ability to search (or archive) within chat streams, it's USELESS. We all need to be able to refer to our comments, questions and answers in order to properly do our jobs, and Trillian was aces in that regard. I also really appreciated the simplicity of the interface. I don't want to have to search and spend time figuring out HOW to chat with people. I just want to be able to chat. Trillian does exactly that.

Cons:

When I was using Trillian, it did not have a very robust document collaboration function. My guess is that by now, Trillian has addressed this issue and has grown into cloud computing in the same way that other chat/collaboration tools have. Besides this one observation, I'd say I had no complaints about Trillian, and in fact truly enjoyed using the software.

Verified

Reviewer

Investment Management

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2021

Not as user friendly as SLack

Ratings Breakdown

Ease of use

Functionality

Pros:

We use the free version on Trillian and it works as expected for a internal comms program

Cons:

not as feature-rich as glip, slack, stride or mattermost. the interface is different than those too, it it's been hard to switch to it. would be okay if I didn't know better.

Katie C.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Simple, Does the Job, Few Features, But Reliable

The marketing company that I work for as several "older" souls who aren't too savvy with Project Management Chat Software quite yet. Having this tool as a way to keep in touch and ping teammates has been helpful.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

At first, I thought Trillian was just a sad AIM wannabe that the company I am working for wanted to relive the 90's with. As I got acclimated, I got used to the chat service. It's pretty simple to use, I enjoy the emojis, and having the historical chat messages archived has been a life saver.

Cons:

I am patiently waiting a gif search and embed feature. Sometimes words and emojis just don't do the trick, and you need to harness the Michael Scott saying "NO NO NOOOO" gif to get your point across. I do occasionally have some issues with cross-platform synching. (when I chat via my desktop, the message isnt viewable on my iPhone/iMac), and since I switch hit from device to device, this can be pretty inconvenient.

Stephanie H.

Verified reviewer

Mental Health Care

51-200 employees

Used daily for more than 2 years

Reviewed August 2019

Great IM Platform

Whenever I've contacted Trillian support, I've received fast responses and resolutions. The software is also fast and easy to use which means less training time for new hires.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like you can choose to have your different chats in 1 window or separate. I like you can set your own status to something customized. I love the search function - it's quick to find people. I also like there's a mobile app.

Cons:

When I sign into Trillian on my cell phone, my status resets to Online then I have to change it back to Away. I often keep my desktop up but need to walk away from my desk and use my mobile phone. I would like to have to option of your status showing in chat history. We put a lot of info in our status's. I would also like to see a few things merged such as Google calendar (so status's are updated automatically) and video conferencing.

Danny D.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 2 years

Reviewed August 2019

Messaging and More Done Right

[SENSITIVE CONTENT HIDDEN] and the team are amazing. They've listened to our feature requests and delivered! We love trillian and our business depends on it heavily every day.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Trillian is a solid messaging app. The feature we use most is the pier to pier file transfers. No upload/download... just send a file straight to the person you need to. We send a LOT of messages and a LOT of files on a daily basis. Mostly large files. Trillian has been the most solid messaging app we have ever used.

Cons:

The only thing I don't like about the software is you need to activate the mobile app (even if it's running in the background) when you step away from your desktop if you want to receive messages. I would prefer it just go to both locations simultaneously.

Reasons for choosing Trillian

The pier to pier file transfer and familiarity of the interface.

Reasons for switching to Trillian

When AIM died we were worried about finding another pier to pier option. Trillian was hands down the best.

Verified

Reviewer

Computer Software

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed February 2021

Trillian: Great Instant messaging tool for cross messaging platforms

Overall the experience with Trillian was positive and it helped with communication with team-members but mostly on the 1-on-1 level.

Ratings Breakdown

Ease of use

Functionality

Pros:

I liked Trillian mostly for the ability to interact with different messaging platforms such as IRC, AIM, google chat, and many others.

Cons:

It was hard to find a way to do a group chat, especially when trying to communicate to broadcast messages for the entire team.

Gregg R.

Verified reviewer

Individual & Family Services

51-200 employees

Used daily for more than 2 years

Reviewed August 2019

A tried and True IM App that greatly facilitates communication in our organization.

Trillian has streamlined communication in our organization making it easy to reach out to people for quick questions or answers, pass phone calls , know people's status and presence, and just keep us all connected. We have built in messaging in our phone system but find Trillian a stand-out, stand-alone tool for intra office messaging.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ease of set up and use under multiple IM protocols. Simple for users to work with. Great support from developer.

Cons:

The latest version for mac seems to take longer to get connected to its network than the older versions.

Reasons for switching to Trillian

Communicator was down too often and unreliable . Trillian never ever fails to be there and do its job! installation and management of Trillian for our users is fast, easy, and well organized.

Ellie C.

Verified reviewer

Legal Services

11-50 employees

Used daily for more than 2 years

Reviewed August 2019

Awesome Program

My overall experience is that it does exactly what we need it to do and that is to communicate within the firm.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Once Yahoo Messenger was discontinued I had to find a program that worked similarly like it as this was what we used as a form of communication within our Law Firm. The layout was pretty much like messenger and it was easy to navigate. It is simple and easy to use. We like that we can attach photos, docs and notifications are on point. I receive them on my computer as well as on my phone.

Cons:

The only con that I can think of is the emoji's, I wish it had a bigger variety.

Reasons for choosing Trillian

I reviewed many other programs and this was the one that was a lot like the Yahoo Messenger.

Reasons for switching to Trillian

They discontinued the program.

Verified

Reviewer

Utilities

51-200 employees

Used daily for more than 2 years

Review source