Trillian 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Trillian

4.7

(52)

Pricing

Starting at $2.12 per month

About Trillian

As a business and HIPAA-compliant clinical instant messaging solution, Trillian streamlines and centralizes employee communication across organizations without losing track of a single conversation. With disk-level, file-level, and TLS 1.2+ encryption, Trillian makes sure that all communication is secure when data is in transit or at rest. Key features include instant messaging, group chats, document and image sharing, landline messaging, and notifications and alerts.

Trillian centralizes and stores all groups chat messages, which helps organizations build a shared knowledge center for new and current employees. Users can track multiple conversations by using presence and unread indicators to determine which conversation is most important. In addition to messaging, users can also send emojis, images, voice clips, and documents with Trillian's messaging system.

Trillian is available for mobile devices via iOS and Android apps.

Trillian Screenshots

Trillian Pricing and Plans

Starting price: $2.12 per month

Free Trial

Free Version

Individual Free

$0.00

per month

Plan includes:

1:1 Audio Calls
Chat With Friends Individually or in Groups
Free Ios and Android Mobile Clients
Free Windows
Images and Files
Mac and Linux Desktop Clients
Optionally Chat Right in the Web Browser
Send Fun Emojis and Share Screen Captures and Extend With Third-Party Services Like Olark and Jabber
Send Messages

Individual Pro

$3.33

per user, per month

Plan includes:

1:1 Audio Calls
Access Chat History From Any Device
Chat With Friends Individually or in Groups
Free Ios and Android Mobile Clients
Free Windows
Images and Files
Mac and Linux Desktop Clients
Nag-Free Messaging Experience
Optionally Chat Right in the Web Browser
Send Fun Emojis and Share Screen Captures

Business

$2.12

per user, per month

Plan includes:

1:1 Audio Calls
Access Chat History From Any Device
Centralized User Administration
Chat With Friends Individually or in Groups
Control Over Employee Contact Lists and Extend With Third-Party Services Like Olark and Jabber
Free Ios and Android Mobile Clients
Free Windows
Images and Files
Mac and Linux Desktop Clients
Nag-Free Messaging Experience

Enterprise

$4.24

per month

Plan includes:

1:1 Audio Calls
Access Chat History From Any Device
Centralized User Administration
Chat With Friends Individually or in Groups
Control Over Employee Contact Lists
Enables HIPAA Compliance and Extend With Third-Party Services Like Olark and Jabber
Free Ios and Android Mobile Clients
Free Windows
Images and Files
Mac and Linux Desktop Clients

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Trillian Features

Popular features found in Unified Communications
Call Recording
Call Routing
Contact Management
File Sharing
Mobile Access
Reporting & Statistics
Screen Sharing
SMS Messaging
Task Management
Two-Way Audio & Video
Voice Mail
More features of Trillian
Active Directory Integration
Activity Dashboard
Alerts/Notifications
API
Appointment Scheduling
Audio Calls
Bed Management
Chat/Messaging
Compliance Management
Drag & Drop
Employee Database
Employee Directory
Employee Photos
File Transfer
HIPAA Compliant
In-Patient Management
Live Chat
@mentions
Mobile Alerts
Multi-Channel Communication
Multi-Language
Multi-User Collaboration
Out-Patient Management
Patient Records Management
Physician Management
Policy Management
Read Receipts
Real-Time Chat
Real-Time Notifications
Records Management
Search/Filter
Secure Data Storage
Single Sign On
Social Media Integration
SSL Security
User Management
Video Chat
Video Conferencing

Trillian Integrations

Meta for Business

Altvia

Trillian User Reviews

Overall Rating

4.7

Ratings Breakdown

79%

15%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

4.8

Functionality

4.4

Renan A.

Verified reviewer

Information Technology and Services

Self-Employed

Used daily for less than 6 months

Review source

Reviewed June 2021

Chat everyone

Experience valuable and fully meeting expectations for use in the company.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Lightweight software, easy to use, very practical chat for corporate or non-corporate use.

Cons:

Software somewhat limited for denser communication cases.

Michael W.

Verified reviewer

Publishing

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2021

Great Alternative To The Bloated "Slack"

Trillian has been great. The alternative we looked at, Slack, just has too many features, is too expensive, and does way more than what I need. Trillian is perfect for our basic inter-office needs. They keep the client software regularly updated which is nice, and their server has excellent uptime. We rarely if ever experience outages. It's absolutely a five star product.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

I have used Trillian since its days as a primarily IRC client. Then moved over to business use via AIM. When AIM shut down, we needed a solution for quick interoffice communication. Trillian had exactly what we needed without too many bloated features, and best of all it is extremely affordable per-user.

Cons:

There's very little to dislike about Trillian. If I had a criticism at all, it would be that at times it's a bit to "cutesy" with audible "ha ha" sounds and animated emojis. They're fun on occasion, but in general I find them distracting in a work environment. It's a reach to criticize them, though.

Reasons for choosing Trillian

Slack was far too expensive and had far too many extras which we didn't need. We simply needed to be able to pass files back and forth easily, and chat about things inside our office. Slack was just too much. Trillian was perfect.

Reasons for switching to Trillian

AOL shut down their AIM service.

Luis s.

Verified reviewer

Consumer Goods

201-500 employees

Used daily for less than 2 years

Reviewed August 2019

Simple to use

it is really fast and reliable

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to set up users, and add new contacts to the list

Cons:

it doesn't have a video chat or audio chat option

Reasons for choosing Trillian

It is easy to migrate from the old IM that we had

Joe S.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 12 months

Reviewed August 2019

We love this platform!

This solved a very hard problem for us. Our practice management system has a communication module, but it only goes Tx to front desk, the front desk can't reply! We needed to have a running conversation between tx and the front, and also for different people to interact privately or without conversation. We love working with this. Setting up was easy easy easy and tech support has been great with everything.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love the ease of communicating safely across the office and when we are out of the office. The HIPAA compliant feature makes this a great tool for staying connected in a place where we would otherwise be running around on foot!

Cons:

The PC chat window is a little confusing for us at times. We use different chat groups for different purposes and if someone is looking at the wrong group window they may not see what they want or may write in the wrong setting. It's not bad, but a highlight of what the window is might help. Also, I'd love to be able to set different sounds for different groups and users so I know what I have to jump for and what I can ignore for a while. I have to monitor activity, but don't always need to respond so I'd like to set sounds so I know what's what.

Reasons for choosing Trillian

HIPAA HIPAA HIPAA! Security, ease of install and use, ease of adoption. HIPAA security. Oh, great price/value.

Reasons for switching to Trillian

Way too complicated for a very straight-forward communication problem.

David P.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for more than 2 years

Reviewed August 2019

Good Product

Excellent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use for employees, ability to pull archives for reports.

Cons:

Unable to edit main group (we have two companies under the same umbrella), we'd like to change the name of the main default group to be more encompassing. Chat Disclaimer is sent with every message or none. We are wanting to send a disclaimer to each user at least once. Ideally, every time a new chat window between users is opened it should appear once. The price is steep, every year is getting harder and harder to justify the cost to my board with lesser costly options like Microsoft Teams, etc.

Reasons for choosing Trillian

Easiest ability to use with tried and true track record.

Reasons for switching to Trillian

Product was server based and remote users needed to connect to the network via vpn to chat. We needed something cloud based.

Thomas P.

Verified reviewer

Publishing

11-50 employees

Used daily for more than 2 years

Reviewed August 2019

Easy To Use and train up

Needed a simple and easy to use app that didn't require my IT department to hand hold existing users and provide extended training for new users as we have many ever changing off-site contributors.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to use and new users pick it up quicker than most apps. Plus, continual upgrade & updates make Trillian the best instant messenger for business.

Cons:

Do not believe Trillian has any functional flaws- Only suggestions have been minor cosmetic changes which they usually respond to in a timely fashion.

Reasons for choosing Trillian

Ease of use and training for rotating off-site staff.

Reasons for switching to Trillian

Ease of use.

Jeffrey S.

Verified reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Reviewed August 2019

Trilian for healthcare

The software is solid, secure, and easy to use. The support is phenomenal. Thank you Trillian!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best solution for secure chat available. Works on desktop, laptop, and phone, so you can always get your messages.

Cons:

Looking forward to voice calling. Everything else is wonderful

Reasons for switching to Trillian

WhatsApp does not meet HIPAA, HITECH, and the final Omnibus guidelines. Also, Trillian is willing to sign a BAA which is essential for compliance.

Marianne D.

Verified reviewer

Veterinary

11-50 employees

Used daily for less than 2 years

Reviewed August 2019

Excellent Communications Software

We love Trillian at work and find it so easy to communicate across departments in a large facility and also communicate when I am away from the office but need to be available to the whole team. Group messaging is especially helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ability to share attachments, ability to customize login info and visibility, mobile option. Group communication options are excellent.

Cons:

Would love more media content like gifs to spice it up!

Reasons for choosing Trillian

Best features for the price. Not much else out there for similar price, at least when I researched.

Reasons for switching to Trillian

Yahoo discontinued their product. I had to find something reliable and affordable.

Barry B.

Verified reviewer

Shipbuilding

11-50 employees

Used daily for more than 2 years

Reviewed August 2019

In 25 Years of Using Instant Messaging Software - Trillian is the BEST!

Great experience. Has greatly increased communication ability within the company! Great experience thus far!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, small file size, quick, convenient

Cons:

I haven't found any Cons in 2+ years of using this software.

Reasons for choosing Trillian

Pricing, ease of use, customer service.

Reasons for switching to Trillian

Yahoo Messenger has HORRIBLE... slow, lots of ads.... bogged down 3D CAD work stations.

Philip R.

Verified reviewer

Internet

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2020

Trillian is a great way for a team to comminucate

Improved communication within a team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Trillian is a great solution for a team to communicate.

Cons:

Integration with third party apps was not easy to figure out.

Reasons for switching to Trillian

Streamline team, department, and company-wide communications.

Showing 1 - 10 of 52 Reviews

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Trillian 2026: Benefits, Features & Pricing

Overview

About Trillian

Trillian Screenshots

Trillian Pricing and Plans

Trillian Features

Trillian Integrations

Trillian User Reviews

Other Top Recommended Unified Communications Software

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