MSP360 Backup vs Syncro: Which is best for you?

MSP360 offers a flexible, powerful backup platform with support for local, cloud, and hybrid storage.

Remote management through the web console (especially in legacy versions) lacks polish.

Unified, integrated interface (RMM + PSA + ticketing + billing + inventory): Because Syncro bundles remote management, ticketing, billing/invoicing, inventory — many MSPs appreciate having everything in one place, which cuts down on context switching.

The load times when leaving a ticket for a prolonged amount of time will lead to the page needing to be reset which is inconvenient and when using the app along with the system not flagging if another team member is working on a ticket it can lead to confusion with classing details from team members working on the same ticket at once.