Shift4Shop vs BigCommerce: Which is best for you?

They had an excellent plan where you got the cart free, if you used their payment processor.

My most current situation is that all of our products have incorrect captioning descriptions, i.e. a red shirt is captioned black, AND THERE is no correction as of now since putting in a ticket over 3 days ago.

We use B2B Ninja for our quoting tool, which integrates with BigCommerce (and they recently purchased), saving our staff order entry time.

The only aspect where I find that BigCommerce doesn't really measure up is site customization.