Rescue Hub 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Rescue Hub

4.6

(52)

Pricing

Starting at $1,995.00 per year

About Rescue Hub

Rescue Hub is a training management solution that helps fire departments manage training operations via a unified portal. The platform allows users to create custom fire service training programs, track progress, share documents and schedule sessions/tasks for officers.

Rescue Hub features a scheduling tool that enables users to schedule training sessions and manage their calendars. It provides an incident management solution for fire departments, allowing them to respond effectively during emergencies.

Rescue Hub provides a centralized location for users to create custom fire service training programs and track progress. It also allows departments to schedule sessions and tasks for officers and receive automated notifications when the tasks are due.

Rescue Hub Screenshots

Rescue Hub Pricing and Plans

Starting price: $1,995.00 per year

Free Trial

Free Version

Basic

$1,995.00

per year

No plan information available

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Rescue Hub Features

Popular features found in Fire Department
Alerts/Notifications
Equipment Tracking
Facility Management
For First Responders
Incident Response Checklists
In-Vehicle Navigation
Records Management
Scheduling
More features of Rescue Hub
Attendance Management
Communication Management
Compliance Management
Employee Certification
Event Calendar
Incident Management
Instructor Management
Reporting & Statistics
Search/Filter
Training Management

Rescue Hub Integrations

Google Calendar

Rescue Hub User Reviews

Overall Rating

4.6

Ratings Breakdown

62%

33%

Secondary Ratings

Ease of Use

4.3

Value for money

4.6

Customer support

4.8

Functionality

4.4

Have you used Rescue Hub and would like to share your experience with others?

Jon C.

Verified reviewer

Public Safety

501-1000 employees

Used monthly for less than 6 months

Review source

Reviewed April 2020

Intuitive, powerful and easy to use

Fantastic, great company to deal with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Intuitive, powerful and easy to use. Everything makes logical sense and is editable if not. Reporting is flexible and quick.

Cons:

Cost and limited other Fire Departments using the software in Canada.

Reasons for switching to Rescue Hub

Cost and usability

Matthew E.

Verified reviewer

Public Safety

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2021

Needing quicker access to custom options

I like it overall, and I think it helps organize training and schedules. With some ability to have individual users be able to customize certain options I think it could be amazing.

Ratings Breakdown

Ease of use

Functionality

Pros:

I like the home page consisting of the monthly calendar with the agenda listed for each day, and that the agenda is linked to the corresponding training. That is by far the most convenient aspect of the program in my opinion.

Cons:

I don't like that I can't customize the 'my assigned training' page. I'm not sure if the administrator can, but it would be nice to have the ability to organize the order of display boxes on that page to fit my needs. There are a lot of options in the reports tab which is great, but it can be cumbersome to find the exact report I need ran every time. There are two or three reports I run regularly, and it would be nice to have a saved report query to click on when I need it. As a mid-level management employee, this would make it much easier to keep track of my crews training needs.

Dawn C.

Verified reviewer

Public Safety

11-50 employees

Used other for less than 6 months

Review source

Reviewed October 2020

Getting some direction

(Continuing) "no uploads here". I'm even going under "staff" 4. Overall, I can't view entries and specifically documents. I am keeping my own records. Some of the skills sheets are inaccurate for a given qtr (that may be related to our local people not entering the information). I know I have dumped a lot on you. I have attempted to work with one of the people that was on the original team to bring in your product, but he is not totally understanding things so I thought I would reach out to you. I like the overall idea, I know I am missing some things. I am not a computer wiz but I am teachable. Your product could make the connections between districts, county, and state a really good thing. Your assistance is greatly appreciated. I hope I am not overwhelming your group. Thank you for your time. Sincerely, Dawn Cannizzaro, WCFD17

Ratings Breakdown

Ease of use

Functionality

Pros:

Keeping track of records all in one place allowing the County and State to in turn keep track of ongoing EMS training

Cons:

This will be more of a general questioning and understanding communication note. This program was introduced earlier this year as a way to have one central location for keeping track of ongoing continuing education for EMT's/First Responders in the fire service for Whatcom County. We also changed to a new online educational program as well for those required courses and skill trainings. This has been a bit overwhelming to get things up and running and to understand all the systems. I would like to list some of the things I am running into that have made it difficult to enter in the needed data on each volunteer EMT. 1. Maybe the problem would be assisted if I were provided administrative access. In the process of this, that was missed. The original team is currently asking us to keep trying this new program, still not having it be the official resource yet. 2. Under overdue tasks, some of those tasks have been completed but it shows them still to be done. I do not find a way where I may view completed tasks. I must admit, I have had to obtain the access password for each EMT to try and enter their data. It is for the benefit of the dept. as well as each EMT to know what and what has not been completed for mandatory ongoing training. I must know where they are at for them to continue to go out in the field in answering 911 calls. 3.No way to easily view - if at all, the training and tasks completed. This is the core of what I need. I get to dead end screens

Jennye C.

Public Safety

201-500 employees

Used daily for less than 2 years

Review source

Reviewed January 2018

Rescue Hub has helped our department better track and organize training records.

Rescue Hub has allowed our department to keep better track of required training, reduce paperwork related to training, and has allowed us to upload and assign training to employees. It allows our employees to go to one location for training, Rescue Hub!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Rescue Hub comes with great customer support/service. We receive quick feedback and responses from Rescue Hub. We have been able to customize our page based on our needs. RescueHub is a very user-friendly system for users. It allows for employees to quickly view what training has been assigned to them, what training has been completed, and what training still needs to be completed. It also allows for Training Officers and Supervisors to view what training is completed/incomplete by running a report on their training status. From an administrative view, the overall functionality of adding built content to RescueHub for required training and assigning quarterly and annual tasks to firefighters is very straightforward. This includes adding videos, quizzes, PowerPoints, links to other websites, etc. The calendar is easy to read. It has become a daily tool utilized by the BCs/Captains to view what training is scheduled or any upcoming training. Attendance can be taken while a drill is occurring and people are showing up for drill and can be used from a smart phone.

Jason I.

Used daily for less than 2 years

Review source

Reviewed November 2017

By far the best training records and delivery system I have worked with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Rescue Hub is very easy for firefighters to use. They login and all of their training requirements are listed. Once completed they self certify that the training is complete and it gets recorded. As a Training Officer I could login in and quickly check anyone's training records for completion. Additionally, I could quickly make training requirements and post training events. The calendar provides schedules, times, and locations for training events across our entire department. Rescue Hub has become an essential resource for training delivery in our department. Cust support provides immediate support for his product and it is extremely customizable.

Cons:

Do date I do not have any issues with Rescue Hub. Most of the issues that we have experienced were related to difficulties with individual logins and getting people to participate daily. Rescue Hub has changed how we deliver training in our department so it has taken time for that adjustment. Any issues that we have had with the product have been fixed immediately and in most cases were more related to changes that we made as we developed the program.

Jeff N.

Verified reviewer

Public Safety

201-500 employees

Used daily for less than 2 years

Reviewed March 2019

Fire Review

Good. I have recommended it to friend at another department to look into. He works at a police department, so I am not sure if Rescue Hub is an option for his department, but I think it would be a good fit. Contact me if you would like to know the department contact info.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Central location for training scheduling, documentation, and reference materials.

Cons:

On the My Assigned Training menu/page, the bottom has a section called Requirements. I like this, because you can see what is done and what is incomplete, but two things frustrate me about it: 1) it takes a while to populate 2) you can click on a requirement/class/event/task and when it opens it does not show me when I completed this class. That would be a nice feature. I know I can pull a training report, but frequently I will get asked about when I did a class and it would be nice to access that information directly from that page.

Joe B.

Verified reviewer

Public Safety

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2020

Good product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that I can schedule instructors and they can log into their account and see when they are working. I like that I can link websites and files to each day. I like that I can drag events around the calendar.

Cons:

I would love it if I could double click on a day and it would automatically open a new event. In outlook, it is much simpler to add and delete events in the calendar. If you could make it work like outlook or google calendars it would be much more user friendly. I like the product though. Thanks!

Vendor Response

Hi Joe, thanks for your review, we appreciate it! There is a way to create a new calendar event by selecting the time range and clicking the "new event" button. I'll contact you directly with the details.

Replied January 2020

Verified

Reviewer

Government Administration

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2018

great product

Great interaction with the entire team

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use from all platforms, mobile, laptop etc. The email style service is awesome, without it we didn't have a way to communicate with each other

Cons:

I don't have anything at this time its all good

Jon P.

Verified reviewer

Public Safety

201-500 employees

Used daily for more than 2 years

Review source

Reviewed February 2019

Rescue Hub is a necessity!!!

This program has done a great job making it simple to identify upcoming required trainings. A quick snapshot of the calendar makes it easy to see who is on the schedule for trainings. The access to training files, and course documents is excellent.

Ratings Breakdown

Ease of use

Functionality

Pros:

Easy to track training. Simple to use. Easy to learn.

Cons:

Difficult to access missed, or overdue training's. Occasional "rabbit holes" when going from requirement, to task.

Scott W.

Verified reviewer

Public Safety

201-500 employees

Used daily for more than 2 years