eFax 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

eFax

4.0

(70)

Pricing

Starting at $18.99 per month

About eFax

eFax is a cloud-based fax server solution designed to help businesses in legal, healthcare, manufacturing and other industries secure information exchange across systems. eFax redefines the landscape of traditional faxing by harnessing the power of the cloud to eliminate the constraints of traditional fax machines. This not only enhances accessibility but also ensures that businesses can transmit and receive faxes from anywhere with an internet connection.

Recognizing the unique requirements of legal, healthcare, manufacturing, and other industries, eFax protect, our highly encrypted secure online fax solution, allows heavily regulated industries to gain HIPAA compliance, including having a Business Associate Agreement (BAA) in place. Businesses depend on fax everyday to send and receive documents. eFax Protect ensures they have the security and compliance they need when faxing from our iOS and Android mobile apps, our eFax Messenger tool, and our MyPortal web app. eFax Protect utilizes AES 256-bit encryption to ensure data remains secure and protected from unauthorized access during transmission. This industry-centric approach ensures that businesses can confidently exchange sen...

eFax Screenshots

eFax Pricing and Plans

Starting price: $18.99 per month

Free Trial

Free Version

Basic

$18.99

per month

No plan information available

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eFax Features

Popular features found in File Sharing
Access Controls/Permissions
Alerts/Notifications
Content Management
Document Storage
Drag & Drop
Encryption
Mobile Access
Real Time Synchronization
Search/Filter
User Management
Version Control
More features of eFax
API
Archiving & Retention
Audit Trail
Automated Routing
Compliance Management
Contact Database
Contact Management
Delivery Tracking
Digital Signature
Document Management
Document Templates
Electronic Faxes
Electronic Signature
Email Management
Email to Fax
Fax Management
Fax to Email
File Sharing
FoIP
Full Text Search
HIPAA Compliant
Monitoring
Multiple User Accounts
Purchasing & Receiving
Reporting & Statistics
Secure Data Storage
Self Service Portal
Tagging
Template Management
Third-Party Integrations
Whitelisting/Blacklisting

eFax Integrations

Google Workspace

iCloud

Google Drive

eFax User Reviews

Overall Rating

4.0

Ratings Breakdown

47%

24%

16%

Secondary Ratings

Ease of Use

4.1

Value for money

3.7

Customer support

3.6

Functionality

4.1

Sarah j.

Verified reviewer

Consumer Services

Self-Employed

Used monthly for more than 2 years

Review source

Reviewed May 2023

Never Fails Me

My review speaks for itself! I love eFax!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I’ve been using the EFax services for about 16 years now in general, I suggest using this for anyone. A lot of times I have Files and I may not be around the printer, but I need to get my paperwork to where it has to go, the best thing to use is effects. As long as you can use the other system that I use Adobe and then I integrate that with effects and send my signed and sealed paperwork straight to wherever I want to in the world. I love this product, I will forever be a customer.

Cons:

I can’t really think of any cons at this moment lol.

Reasons for choosing eFax

Because I used EFax regularly in the beginning when I had it basic, I would never be disloyal and go somewhere else if they’re offering an added service now that I’ve upgraded my lifestyle.

Randy H.

Verified reviewer

Medical Practice

2-10 employees

Used weekly for free trial

Review source

Reviewed October 2022

$30 port charge did me in.

I was not happy they would not work with me and waive the port fee.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use. Seemed to be well established.

Cons:

If they are going to nickel and dime me at the get go with a $30 port fee....I fear the future is getting dim.

Reasons for choosing eFax

I did not choose eFax.

Reasons for switching to eFax

Cocofax was awful. All inbound faxes would either be timed our or be an error. They would ALWAYS blame the sender and not their own server.

Melanie B.

Verified reviewer

Retail

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2024

Great for people who send minimal faxes and wont require customer support

My overall experience with e-Fax was was I would have to say like 6.5. I think initially the App was great until people started getting the numbers from data brokers and flooding the fax lines with spam and the lines just couldn't handle that type of traffic which is a shame because the app was a great App to use. It was so easy to integrate with your contacts and and drop box and you didn't have to worry about making face page for your fax. When your faxes came in they went directly to a cloud so you didn't have to worry about losing any faxes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I first started using e-fax when it first came out and I really did it! The fact that it links with Google and the drop box was great! If something needed to be faxed it didn't matter where I was I could just upload the document and send it and it already has it's own cover sheet and you just upload your contacts and send which is great you don't have to worry about going into word and making your own version of a cover sheet. It takes care of everything that you need right away.

Cons:

The only thing that I did not like about e-fax was the customer service, I started get flooded with a bunch of spam of faxes to the point that it was shutting my down and I could no longer log in and this was long after my trial and I had signed up early enough that they were still giving out free trials at the time. And I could no longer log in even after paying. It took forever to get a hold of customer support and I cleared the cache and did everything that they said to do.

Verified

Reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 2 years

Review source

Reviewed July 2025

Great Fax System

Overall, we haven't had many issues with eFax and I would definitely recommend it. I like the ease of accessing all faxed documents and I like that you can store contacts and send faxes fairly easy. I also like that they send you an email when the fax was sent successfully, so there is no questioning!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that eFax is super convenient, easy to receive and send faxes. I like that you can access old faxes in case you missed something and I also like that you can store contacts for sending faxes to the same business/person in the future.

Cons:

I feel like it could use some updating. I don't like that you have to click a million things before the actual document will open up.

Danielle M.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2025

Good web based product

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

I love that it is web based and the interface is simple and user friendly. I like that you can have multiple people access a fax in real time

Cons:

I wish fax cover sheets were customizable. I also wish that faxes were archived in system for longer than 90 days

Alicia D.

Verified reviewer

Law Practice

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed June 2020

Mistake to switch to them; very disappointed

It has been terrible. They lied about pricing. Customer support is slow, sends you in circles, and gives the wrong answer almost every time. Chat disconnects constantly and they give you the wrong phone numbers to call. I’ve had faxes not go through at times and no way to fix it. I tried to port my numbers out and they play games to avoid releasing the numbers — for six months and counting — while also telling me that I have to keep paying for service until after the numbers are ported or they won’t port them. They claimed to have sent me a PIN (they haven’t) when it’s just the last four of your credit card (not secure). Overall, this is a terrible company and I encourage people to stay away.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I switched to eFax for two reasons: it was supposed to be cheaper than Vonage (that turned out to be a lie) and the app is decent for my iPhone. The app is just about the only thing I like, but it’s pretty basic.

Cons:

The company itself has scammy sales people, a difficult to use portal for your account, and the worst customer service in the world. Don’t expect them to help you with any issues at all. They will not understand and send you in circles.

Reasons for choosing eFax

Pricing and features — especially the app for my phone so I could monitor incoming documents.

Reasons for switching to eFax

It was supposed to be $17 for two lines and I was paying $20 at Vonage, plus the app was a big selling point for me. After I switched, eFax began charging me $17 per line (double the quote) and refused to correct it even after I showed them my emails confirming the pricing.

Kobey C.

Verified reviewer

Mechanical or Industrial Engineering

51-200 employees

Used daily for less than 12 months

Review source

Reviewed December 2024

Convenient and Secure Faxing Solution with Seamless Integration

My overall experience with eFax has been very positive. The convenience of being able to send and receive faxes via email has been a game-changer, eliminating the need for a physical fax machine and allowing me to manage faxes from anywhere.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One of the most liked aspects is its convenience; it allows users to send and receive faxes via email, eliminating the need for a physical fax machine.

Cons:

Genuinely I do not have anything to hate about eFax.

Beverly S.

Verified reviewer

Financial Services

Self-Employed

Used monthly for less than 6 months

Review source

Reviewed June 2025

Did exactly what we needed

We had a great experience. It was easy to create an account, we sent out our documents without issues, and the interface was user-friendly. Plus, they have a mobile app! I wish the price was lower, but it is on par with competitors.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked that I didn't need to purchase any extra machines to be able to use the service. Sending a fax is a rare occurrence for us, so when we needed to send one it needed to be through a secure easy-to-use service. I was able to easily send the fax I needed online and confirmed that the recipient got the documents without any issue. The interface was easy to use and I felt confident that my data was secure, especially since this company has been around for quite awhile.

Cons:

While I feel the price is competitive, it's still more than what we would like to pay on a regular basis. When we used it we were able to sign up for a free trial first, so that was definitely an incentive to try it.

Jon A.

Verified reviewer

Medical Practice

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed April 2018

Integrates well and is reliable

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how easy this is to use and the level of integration it has with our software. We send and receive faxes for it with very few problems. Their customer support team is out of this world. The longest I've waited for a reply was under an hour and that was because our direct rep was on a plane. We commonly have less than 5 minute response times. They give good price breaks on quantity.. we send and receive about 70,000 pages per month and get a great rate. Much more economical than maintaining standard machines.

Cons:

There are obscure file\page size limits on faxes sent through their API. They have a new version but it does not work with our software yet.

Kelly M.

Verified reviewer

Financial Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

one of my most used tools

provides me with a tremendous amount of value in customer relations and profitability with the time factor in response time. it gives me an edge over my competition

Ratings Breakdown

Ease of use

Functionality

Pros:

this enables me to receive my faxes no matter where I'm at. it also lets me decide if and who can be added to distribution list. im anle to respond to my merchants regardless of my location.

Cons:

sometimes it can be a little slower than traditional fax to receive. there have been occasions thst i have had to have items faxed to office fax instead.

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