MaidCentral 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

MaidCentral

5.0

(42)

Pricing

Starting at $450.00 per month

About MaidCentral

Maid Central is a cloud-based solution that helps Maid Service businesses manage communication with employees providing house cleaning services in the field. Key features include scheduling, mobile access, kiosk dashboard, billing, dispatching, and a contact database.

Designed for residential cleaning businesses and maid services, Maid Central allows users to manage the schedules of team members and customers to track client availability, job status and frequency, employee requirements, and feedback scores. It lets firms use custom tags to highlight consumer requests for particular teams and technicians to provide specific cleaning services. Additionally, the solution helps enterprises add appointment tools to business websites and generate leads for sales.

Maid Central comes with a customer portal, which enables users to capture client contact information, service details and notification preferences. It is available on a monthly subscription and support is extended via other online measures.

Manage all of your cleaning business activities in one powerful software. Scheduling + Dispatch. Online booking + Customer Portal. Sales and Marketing. Automations + Drip Marketing. Employ...

MaidCentral Screenshots

MaidCentral Pricing and Plans

Starting price: $450.00 per month

Free Trial

Free Version

Enterprise Level Software

$450.00

flat rate, per month

Plan includes:

An All in One Solution That Brings All of Your Business Data Into One Location
Analytics and Forecasting to Increase Profits and Success
Automations and Improved Workflows Yield Hundreds of Hours of Admin Savings.
Efficiency and and Improved Return on Labor Yields an Immediate ROI
Enterprise Level Data
Increased Productivity

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MaidCentral Features

Popular features found in Maid Service
Automated Scheduling
Billing & Invoicing
Dispatch Management
Electronic Payments
Mobile Access
Multi-Location
Quotes/Estimates
Recurring Appointments
Reporting & Statistics
Service History
SMS Messaging
Time Tracking
More features of MaidCentral
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Calendar Management
Client Portal
Confirmations/Reminders
Contact Database
Contract/License Management
Credit Card Processing
CRM
Customer Database
Customer History
Customizable Branding
Customizable Fields
Customizable Templates
Drag & Drop
Employee Management
GPS
Job Management
Job Scheduling
Job Tracking
Location Tracking
Online Booking
Online Time Clock
Real-Time Data
Real-Time Notifications
Real-Time Updates
Reminders
Routing
Scheduling
Third-Party Integrations
Timesheet Management
Workflow Management
Work Order Management

MaidCentral Integrations

authorize.net

Google Analytics 360

Stripe

Twilio

Qbo

MaidCentral User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.3

Value for money

4.8

Customer support

4.9

Functionality

4.9

Jenny B.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2024

The MaidCentral team and software are the best!

My experience with MaidCentral couldn't have been better!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Aside from having a ton of data and reports available, what I've enjoyed the most is the support available. MaidCentral has so many support avenues available. Its clear that the MaidCentral team actually cares about the success of our business with the numerous tools and support channels available.

Cons:

I would love to have an app for the owner/office staff which would also send push notifications for alerts/tickets/texts.

Reasons for switching to MaidCentral

With Jobber it seemed that there were no opportunities for suggestions or improvements. The online booking tool was also essentially useless for a cleaning business and that was a deal breaker for me.

Michelle W.

Verified reviewer

Facilities Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2021

Maid Central keeps our organization on track

MaidCentral keeps our company information all in one program instead of multiple programs. From Quoting, Scheduling, Billing, Invoicing, Staff and Client information- all in one place.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The most impactful part of MaidCentral is the live feature. We know what is going on no matter who is using the program. Updates are immediate so the office staff can see where all staff is and when the job is completed.

Cons:

Integration was not complicated. Having an audit trail to see who is making changes in the program within our company is something we would like to see.

Reasons for choosing MaidCentral

We chose Maid Central because of the way it communicates with staff/clients, all scheduling is user friendly and easy to view. All company information is in one program.

Reasons for switching to MaidCentral

We wanted more detail and better visual in one program

Vendor Response

Thank you for your review Michelle! At MaidCentral, we strive to help you love your cleaning business by saving you time and making things easier by having everything you need all in one place. It's great to hear that you're finding value in having everything in one software, and that your updates between cleaning technicians and office staff feels seamless and easy!

Replied May 2022

Luke B.

Verified reviewer

Consumer Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed March 2025

Best Onboarding Process I've Had For An Online Program

Their onboarding process is unmatched. You will get the same rep to help train you twice a week and will stay with you as long as you need to get everything up and running. Having the same person who knows and manages your account is such a blessing!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has a report for everything and is very customizable. It has a big learning curve, but once you make it everything runs very well. It also comes preloaded with all sorts of templates and pre-written material that is fantastic!

Cons:

The only hassle was importing and moving my information over, but they were very helpful in that process and made it as painless as possible.

Vicki B.

Verified reviewer

Consumer Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2021

Why to invest in Maid Central?

Now that I feel more comfortable I am looking forward to the event in October to get with other users and ask more questions to under more of the layers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Game changer, has given me freedom from the day to day operations of running a maid service. An amazing tool to understand if you are running a profitable business. After jumping in with both feet and making the commitment to using more of the features it was exciting to see how it works.

Cons:

It was a lot of time to set up, I wish they could "dummy it down", they have great customer service, always get an answer fast. Looking forward to more features to be added, but from the many other software programs I have tried and I have tried them all, I am all in on this one.

Reasons for switching to MaidCentral

They where not a good fit for our scheduling needs.

Vendor Response

Thanks so much for this review Vicki, we love hearing that MaidCentral has been a game changer for you! That's awesome that you chose to dive right in and that you've been able to see the benefit of doing so

Replied May 2022

Joseph W.

Verified reviewer

Consumer Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2020

Best available software for house cleaning businesses

Maid Central has allowed us to automate so many things that used to take hours of admin time per week for our 35-employee cleaning service. So much that we have been able to eliminate 1 full-time and one part-time administrative role. Most of the time savings for us has been in customer and employee scheduling and payroll processing. We have also seen customer feedback increase 10x and it’s much more useful now than before (we used to use a Google form and a spreadsheet to collect feedback), because Maid Central automatically assigns the feedback from a service visit to the appropriate technician(s) and customer files. Customers love the customer portal, where they can see upcoming service visits and request changes. And since customers can update their own payment information we have seen our accounts receivable balance decrease considerably. Field technicians love the Technician portal, and the data that is collected from our field technicians using the program has allowed us to effectively increase our bill rate without losing any customers. As I said in the “cons” section here, with so many features to set up, this software can be intimidating at first, particularly for those with smaller businesses. But if you are looking to SCALE your house cleaning business, and care about having high-quality data to drive your decision-making, Maid Central is worth a serious look. I’ve used two other systems and trialed three others, and none come close to doing what Maid Central can.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The overall structure of the product and the underlying operational logic is superior, and comes from the developers’ decades of experience operating one of the most successful house cleaning services in the country. Intuitive user interface and powerful automation functionality.

Cons:

Because this is such a fully featured business automation software developed with scale and growth in mind, on-boarding can be intimidating for first-time users, but the Maid Central team is working on ways to simplify some feature sets for new users.

Reasons for choosing MaidCentral

Superior overall structure, logic, functionality, usable automation and usable features. A common issue with software is they sell on features, but when features are difficult to use they lack the value promised. With Maid Central, features are seamlessly integrated into the user experience.

Reasons for switching to MaidCentral

Our previous product was dated and slow, functionality was limited and difficult to use, customer service was poor, and they required a rigid, onerous contract that auto-renewed and was difficult to terminate.

Vendor Response

Thank you so much for your review, Joe! We're glad you recognize that Maid Central is built solely for cleaning companies with a focus on making those companies more efficient and profitable. You are also right that we are always improving our onboarding process. We now have a group of training videos with Spanish subtitles to help with the live onboarding. We hope you check them out!

Replied February 2021

Ajia H.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2020

Extremely worth it, eliminate office positions at every level!

Honestly so so good. The few cons do not outweigh all the pros that come with this software, and I believe that the cons are ever changing because they are always improving and growing the capability of this software. You will never find another software more intune with how cleaning services are run than Maid Central.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is GEARED towards the cleaning industry and it shows. Problems that every other software has is remedied in Maid Central. It is also constantly evolving into a better product based on user feedback. This is not the same software we started using a year ago, it is SO much better!

Cons:

The initial onboarding can be difficult and the larger the business the harder it is. I also would like the ability to change large batches of client information at once. With over 600 clients, if we change the process on anything with tags or how we list work orders, we have to change it all one by one and that can be frustrating when you're trying to change for the better.

Reasons for switching to MaidCentral

Service Autopilot was not geared towards the cleaning industry and the updates to the software were actually harmful to how our business was run. There had been inconsistencies in their software the 5 years that we used it that were never addressed. We also flew out to SA5 to talk to the live support and the questions I was asking were apparently too advanced and I was told someone else would get back to us through email after the conference, kinda defeating the purpose of a live support room. Really the support was really lacking and it wasn't growing in capability as fast as we were.

Vendor Response

Thanks so much for your review, Ajia! We love that we see you on every user call and you always have great feedback. If it hasn't been added already, we'll be sure to log your tag suggestion as a feature request that gets taken care of in a future build. With new updates coming out about every 2 weeks, we're happy to keep incorporating user feedback like yours. Thanks again!

Replied February 2021

Gosia B.

Verified reviewer

Wine and Spirits

51-200 employees

Used daily for less than 12 months

Reviewed May 2022

Amazing softwares

I love Maid Central and I love working with the Maid Central Team. The entire team is extremely knowledgeable and they care about the success of your company.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

First of all Maid Central is extremely user friendly and offers exactly what we are looking for in a software. There are many favorite things in Maid Central; we love the scheduling, the reports, instant invoicing and credit card charging, great for employees in the field, they can clearly see the job notes, add pictures to the clients profile. We can clearly see job cost, the average job cost if we send different people. AND my favorite part is price increase or price adjustment. Increasing prices it use to take us weeks! Now it took us 30 min to increase 74 clients.

Cons:

It has so much to offer that I have not learned everything I need to know.

Reasons for choosing MaidCentral

It is specifically designed to Maid Service industry

Reasons for switching to MaidCentral

We were not able to grow our cleaning company, it did not have the reports we needed and the schedule was difficult to manage for the size of our company.

Vendor Response

Thanks Gosia, we love hearing that you have so many favorite features! Our goal is to help you love your cleaning business and to make things as easy on you as possible, so it's awesome that you're finding so much value. We know how important it is to increase prices, but also how difficult and stressful that can be, so that's great that you're able to do that stress-free within MaidCentral

Replied May 2022

Matthew R.

Verified reviewer

Consumer Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2020

Game Changing Home Cleaning Services Software

Maid Central has allowed us to scale Better Life Maids while increasing profitability.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Maid Central is a complete shift from what most home services software offer. It is primarily focussed on making you the most money per labor hour. It does this in a variety of ways, but most importantly it has reports and actions that help guide you to making your company more productive and more profitable. The software is designed to manage your company from the top down and has roles for users from Executives to technicians.

Cons:

The software is under constant development. It can sometimes be overwhelming to learn all other new features as they are rolled out. We are constantly learning new things that the software does.

Reasons for choosing MaidCentral

Better features and development roadmap.

Reasons for switching to MaidCentral

Better reporting features, online booking with real-time availability, better sales tools, and better business measurement and analysis.

Vendor Response

Matt - Thanks so much for your review! We're so happy you love the reporting Maid Central offers and are using it to make your company more efficient and more profitable. You are right that we are constantly updating the software. Our 2 pm ET weekly user meetings I've users a breakdown of what has been fixed, what new features are rolling out, and give users the chance to ask questions, too!

Replied February 2021

Ashley M.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 12 months

Reviewed May 2022

Robust Software that does it all!

I love the support team and I am super excited for the in-person live events to dive in deeper and learn more!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The process to integrate was lengthy but support was with us every step of the way. I am so glad I did it at the size I was at vs. waiting until I had more clients and staff. The software is incredibly robust and I don't feel I am tapping into all it as to offer just yet. I learn something new that the software can track or manage for me almost weekly. The professionalism in the eyes of my team and clients increased 10 fold. The ability to increases rates saved me 10's of hours alone! The company releases upates and build outs weekly - I am always impressed with the functionalities they add!

Cons:

At times I can feel overwhelmed with the number of reports and settings we can tweak but it is also why I like the software so much. I have ample opportunity to manage KPI's.

Reasons for switching to MaidCentral

I plan to grow and Maid Central is built for larger companies. I also had several referrals from current MC users who found incredible value in the software.

Vendor Response

Thanks so much for your review Ashley! We're glad to hear that you've been happy with our support team having your back along the way. That's so awesome that you've already been able to save so many hours of work per week just by making the switch to MaidCentral! We hope you were able to dive in deeper and learn a lot with us at our Live Event last week, and we look forward to offering more training in the future so you all can get the most out of MaidCentral

Replied May 2022

Jeremy F.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2022

The king of cleaning applications

This has solved our business solutions of instead of having multiple applications it's all done in one now which makes it such a better service to offer to any and all cleaning services

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is hands the best software if you own a cleaning business it allows the ease of use to be able to use your abilities to the best possible. This software allows your scheduling and invoicing all in one application instead of multiple different apps.

Cons:

The only downside I would have about this software is there not currently a application you can download to your phone everything is done from the browser.

Reasons for choosing MaidCentral

Because it's ability to do 2 different applications abilities all into one

Reasons for switching to MaidCentral

Because of the some the downsides of scheduling

Vendor Response

Jeremy thank you so much for the kind words. We are excited to see your continued success on MaidCentrtal. We love to hear that it has allowed you to consolidate multiple software systems and improve your workflows. Again thank you so much for being part of the MaidCentral community and putting your trust in us.

Replied August 2022

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