MaidCentral 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

MaidCentral

5.0

(42)

Pricing

Starting at $450.00 per month

About MaidCentral

Maid Central is a cloud-based solution that helps Maid Service businesses manage communication with employees providing house cleaning services in the field. Key features include scheduling, mobile access, kiosk dashboard, billing, dispatching, and a contact database.

Designed for residential cleaning businesses and maid services, Maid Central allows users to manage the schedules of team members and customers to track client availability, job status and frequency, employee requirements, and feedback scores. It lets firms use custom tags to highlight consumer requests for particular teams and technicians to provide specific cleaning services. Additionally, the solution helps enterprises add appointment tools to business websites and generate leads for sales.

Maid Central comes with a customer portal, which enables users to capture client contact information, service details and notification preferences. It is available on a monthly subscription and support is extended via other online measures.

Manage all of your cleaning business activities in one powerful software. Scheduling + Dispatch. Online booking + Customer Portal. Sales and Marketing. Automations + Drip Marketing. Employ...

MaidCentral Screenshots

MaidCentral Pricing and Plans

Starting price: $450.00 per month

Free Trial

Free Version

Enterprise Level Software

$450.00

flat rate, per month

Plan includes:

An All in One Solution That Brings All of Your Business Data Into One Location
Analytics and Forecasting to Increase Profits and Success
Automations and Improved Workflows Yield Hundreds of Hours of Admin Savings.
Efficiency and and Improved Return on Labor Yields an Immediate ROI
Enterprise Level Data
Increased Productivity

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MaidCentral Features

Popular features found in Maid Service
Automated Scheduling
Billing & Invoicing
Dispatch Management
Electronic Payments
Mobile Access
Multi-Location
Quotes/Estimates
Recurring Appointments
Reporting & Statistics
Service History
SMS Messaging
Time Tracking
More features of MaidCentral
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Calendar Management
Client Portal
Confirmations/Reminders
Contact Database
Contract/License Management
Credit Card Processing
CRM
Customer Database
Customer History
Customizable Branding
Customizable Fields
Customizable Templates
Drag & Drop
Employee Management
GPS
Job Management
Job Scheduling
Job Tracking
Location Tracking
Online Booking
Online Time Clock
Real-Time Data
Real-Time Notifications
Real-Time Updates
Reminders
Routing
Scheduling
Third-Party Integrations
Timesheet Management
Workflow Management
Work Order Management

MaidCentral Integrations

authorize.net

Google Analytics 360

Stripe

Twilio

Qbo

MaidCentral User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.3

Value for money

4.8

Customer support

4.9

Functionality

4.9

Troy K.

Verified reviewer

Consumer Services

51-200 employees

Used daily for more than 2 years

Reviewed December 2020

Maid Central: Powerful in many ways!

Time is money! Maid Central saves time in scheduling and helping improve efficiency and productivity.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Maid Central has graphics in the scheduling function that make it easy to understand job requirements and job status at a glance. Communicating is very easy with employees and clients as email and text capabilities exist within the software. Data collection is unbelievable. Because if the data collection capabilities, you have may ways to look at performance in various areas to help guide your areas of improvement.

Cons:

There is nothing not to like about Maid Central. While no software can do everything, Maid Central comes close. There are new enhancements and improvements being rolled out all the time.

Vendor Response

Thank you so much for your review, Troy! Maid Central is all about data and efficiency. Thank you for pointing that out! When utilizing the software fully, as Castle Keepers does, the reporting offers cleaning service owners so much in the way of efficiency and identifying areas for growth and added revenue.

Replied February 2021

Andrew O.

Verified reviewer

Recreational Facilities and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2025

Amazing!!!

Sara was amazing during the on-boarding process. There was a lot to learn in a short period but overall the process was smooth. Any question I had was answered almost immediately. Night and day compared to my last CRM.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Everything. Absolutely everything. This software does so much more than I could have ever imagined. Weve been live for 3 weeks now and were already seeing higher sales.

Cons:

If I had to say there was a con it would be the price. But it is cheaper than other CRMs that do less and they dont bill per user like the others.

Reasons for choosing MaidCentral

While Jobber and HCP are great, MaidCentral is designed for maid services. The way Jobber and HCP billed also turned me off. We would have at least 4 accounts we would have to pay monthly for for people that don't bring in money. That would be a big pill to swallow.

Reasons for switching to MaidCentral

Honestly it was the lack of development from Customer Factor. We were with them for three years and nothing significant has changed. A customer portal was something big for us and Customer Factor took years to launch theirs and it doesn't work. That was the straw that broke the camels back.

Jimmy C.

Verified reviewer

Consumer Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed March 2025

My review of MaidCentral

[sensitive content hidden] was awesome! She was so quick to respond, so helpful and made the experience enjoyable. [sensitive content hidden] went above and beyond helping us with compliance too. Thank you [sensitive content hidden] for getting us through this! The overall experience was overwhelming but good. The system has so much information so it will take time to learn everything but each day I find a solution to a problem or a new feature to help maintain our business.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The amount of information available from scheduling, customer & employee portals, payments, invoicing etc. The system will allow us to be more efficient and focus more ways to be more profitable. The training and onboarding coaches we're great. The system has so much information and set up that it takes a lot to get up and running.

Cons:

For us the payroll was a challenge only because we had to switch pay structure which in turn increased our payroll costs. I don't think that's reflective of MC. They we're so good at making adjustments to help us stay compliant in our state.

Reasons for switching to MaidCentral

MC is has many more options to operate our business

Bryan M.

Verified reviewer

Facilities Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

The best residential cleaning software period.

Educating and eye-opening. Get yourself fixed. This isnt just a software youre buying. The community Maidcentral fosters with its users being industry titans.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Why We Highly Recommend It If you’re in the cleaning industry and haven’t checked out MaidCentral yet, you’re missing out. We can’t say enough good things about this software and what it’s done for our company. MaidCentral has transformed how we operate, making our business more organized, profitable, and efficient. One of our favorite features is the Price Increase Tool. It takes the stress out of raising prices by automating the process based on clear data and customer history. Because of this, we’ve been able to increase our revenue without increasing our workload – we’re making more money while doing the same amount of work. Another huge benefit is how MaidCentral ties everything together under one roof – scheduling, payroll, client management, and KPI tracking. The integrations and reporting features keep us on track with our goals and make decision-making faster and easier. If you’re looking to scale your cleaning business, we highly recommend MaidCentral. It’s more than just scheduling software – it’s a full business operating system built specifically for residential cleaning companies, and it’s worth every penny.

Cons:

I don't have anything that I least like. They constantly try to improve the software based on user feedback.

Reasons for switching to MaidCentral

Maidcentrals kpi's and features like rate increase

Rhonda L.

Verified reviewer

Consumer Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

Maid Central Totally Simplified our Cleaning Business

Overall Maid Central has helped me know how my business is doing a lot easier than before, since they have numerous reports I can pull.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has totally simplified the way we run our business. We no longer have to type invoices, it automatically creates invoices for us at the push of a button and charges any credit cards we have on file, and sends paid invoice to the clients. This has significantly streamlined the Residential Cleaning part of our business. We still have some Commercial and Construction Cleaning clients that pay by check, but it still makes their invoices and sends to them at a push of a button. Scheduling jobs is easier also... and my favorite feature is the "Master Schedule" which is set up in a unique way that helps us understand exactly what recurring openings we still need to fill. And because we can color code by zipcodes we make some super efficient schedules now. It also collects our payroll information and then we just print a spreadsheet each week and enter the numbers staight into our payroll provider. Easy. :)

Cons:

Would really like it if the app was as good as the webversion... hopefully that is coming soon. Other than that, I really can't think of anything else I would change.

Reasons for switching to MaidCentral

By the time we finished onboarding to ZenMaid we realized we had already outgrown that platform. So we needed something that could grow with us and we could not grow out of.

Larry F.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2025

My Maid Central Experience

I think it is going to be good for my business. Once I got over my resistance to change, things went well and I enjoy using it. I think Maid Central has a good approach: 8 training sessions, weekly 1:1 sessions with your success coach, and a Friday Q & A. The 1:1 sessions with my Success Coach were the most beneficial to me in the process.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like being able to have the technicians involved. They like it better than filling out manual route logs. I like the Quoting/booking system. On the Job Scheduler, I like the ease of moving customers/teams/times around. My Success Coach, [sensitive content hidden] , was excellent. She was knowledgeable, patient, and had a great approach to teaching.

Cons:

Too much customer involvement. There are times I don't want them to know what time we are getting to their house or how long we have spent there. It's pricey.

Reasons for switching to MaidCentral

Franchise instructed us to do so. I was not involved in the decision.

Megan F.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2025

LOVE MAID CENTRAL!!

Amazing customer service from every team member we have dealt with

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The in-depth reporting features and industry-specific tools

Cons:

The cost, it is the more expensive option

Reasons for choosing MaidCentral

Works in Canada and had the best set up that we saw for a demo with the BEST customer service of any software we have used

Reasons for switching to MaidCentral

Jobber was very limited in their reporting features

Roxan R.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2024

More Than Software—A Whole Experience with the MaidCentral Team

Working with MaidCentral has been nothing short of an experience—and not just the software, but the incredible people who make it happen. Ajia has totally transformed our approach to consistency (she’s like a consistency guru), while Gregg keeps us on track day-to-day, helping us fine-tune every new insight we pick up. Yodit? She’s our go-to for anything complex and always has a smile to go with it. Victoria, the walking encyclopedia, was essential in getting us set up from the start, and [sensitive content hidden] keeps us on point with data and reports—he’s all business with no bones about it. [sensitive content hidden] tells it like it is, and Tom? Well, he’s just hilarious and adds some much-needed humor to the mix. The best part? We’re not just learning a system; we’re building connections with people who make it all worthwhile—and that’s something you can’t put a price on.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

MaidCentral has completely transformed how we handle operations at My Maid Service of Cincinnati. With everything—scheduling, client management, payroll, and quality control—all in one place, we’re able to stay organized and efficient. Just the routing and scheduling tools alone have been game-changers, helping us reduce drive times and keep our teams on track so we can spend more time where it counts—with our clients. The CRM features give us a full picture of each client’s preferences and needs, which is crucial for delivering the kind of service that keeps them coming back. MaidCentral’s payroll automation aligns perfectly with our performance and quality standards, so we can handle compensation accurately and reward our team fairly. One of the best parts for us is the quality control system—having checklists, client feedback, and quality scores all in one place makes it easy to keep our standards high and address any issues early. Plus, we love that MaidCentral offers extras like MaidCentral Live, the Consistency Course, and Core KPI Webinars. These give us way more than we expected when it comes to running a company, helping us stay sharp and fully equipped to keep growing. MaidCentral isn’t just a platform; it’s a tool that helps us thrive while holding onto the integrity and excellence we’re known for.

Cons:

MaidCentral has been a game-changer for our operations, even though there’s a bit of a learning curve and some limits on customization. What I really appreciate, though, is that they’re always improving it. They listen to feedback and make me feel like my input matters, which goes a long way in making the platform work smoothly for us.

Reasons for switching to MaidCentral

We made the switch to streamline scheduling and overall experience with employees, clients and administrative duties.

Robert W.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 6 months

Review source

Reviewed May 2025

Worth the investment