mHelpDesk 2026: Benefits, Features & Pricing

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Wondering if mHelpDesk is right for your organization?

Our Field Service Management Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

mHelpDesk

4.3

(823)

FrontRunner 2026

Pricing

Pricing available upon request

About mHelpDesk

mHelpDesk is a field service solution that helps service businesses automate processes. It assists with customer management, quoting, dispatching, invoicing, billing and reporting.

mHelpDesk has multiple features to support a field service-oriented business, including integration with both QuickBooks Online and QuickBooks Desktop for accounting. It also offers an offline mode, which allows technicians to continue using the mobile app in areas without internet or cell reception. The cloud-based tool is accessible on all mobile devices with internet access. This allows field techs to access all the necessary information about a job right. mHelpDesk also provides visibility into staff schedules, helping to dispatch and alert field employees.

Estimates and invoices are customizable, allowing organizations to create templates that make sense for their business and customers. The system also integrates with any unique website, providing functional widgets, forms and login boxes.

mHelpDesk Screenshots

mHelpDesk Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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mHelpDesk Features

Popular features found in Field Service Management
Alerts/Notifications
Billing & Invoicing
Calendar Management
Contact Database
Electronic Signature
GPS
Inventory Management
Mobile Access
Online Time Clock
Quotes/Estimates
Routing
Service History
More features of mHelpDesk
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Add & Edit Photos
Alerts/Escalation
API
Appointment Scheduling
Approval Process Control
Asset Tracking
Audit Management
Audit Trail
Automated Quoting
Automated Scheduling
Automatic Backup
Automatic Time Capture
Availability Management
Business Process Automation
Calendar Sync
Calibration Management
Catalog Management
Client Management
Client Portal
Comment Library
Commercial/Industrial
Commercial Inspections
Configuration Management
Contact Management
Contract/License Management
Cost Database
Cost Tracking
Credit Card Processing
CRM
Customer Database
Customer History
Customer Management
Customer Portal
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Visualization
Discount Management
Dispatch Management
Document Management
Drag & Drop
Electronic Payments
Email Management
Email Reminders
Employee Database
Employee Management
Employee Scheduling
Equipment Maintenance
Equipment Management
Equipment Tracking
Estimating
Event Calendar
Facility Scheduling
File Storage
Financial Management
Fixed Asset Management
Fleet Management
For Commercial and/or Industrial Electrical Contractors
For HVAC Companies
For Mechanical Equipment
Forms Management
For Plumbing Industry
Groundskeeping Management
Group Scheduling
Historical Reporting
Incident Management
Inspection Management
Intake Management
Interaction Tracking
Inventory Auditing
Inventory Control
Inventory Optimization
Invoice Management
Irrigation Tracking
IT Asset Management
Job Costing
Job Management
Job Scheduling
Job Tracking
Key & Lock Management
Labor Rates
Landscape Design
Lead Management
Location Tracking
Maintenance Scheduling
Manufacturing Inventory Management
Mobile Alerts
Mobile App
Mobile Signature Capture
Multi-Location
Multiple Billing Rates
Offline Time Tracking
Onboarding
Online Booking
Online Time Tracking
Order Management
Payment Collection in the Field
Payment Processing
Preventive Maintenance
Pricing and Cost Calculations
Pricing Management
Project Management
Purchasing & Receiving
QuickBooks Integration
Real-Time Data
Real-Time Reporting
Real-time Scheduling
Recurring Appointments
Release Management
Reminders
Repair Estimates
Repair Tickets
Reporting/Analytics
Report Summary
Residential Inspections
Retail Inventory Management
Scheduling
Search
Self Service Portal
Service Catalog
Service Level Agreement (SLA) Management
Service Reporting
SSL Security
Supplier Management
Task Management
Technician Management
Template Management
Templates
Third-Party Integrations
Ticket Management
Time & Attendance
Time & Expense Tracking
Time Tracking
Vacation/Leave Tracking
Vendor Management
Warehouse Management
Warranty Tracking
Workflow Configuration
Work Order Creation
Work Order Management

mHelpDesk Integrations

Stripe

authorize.net

PayPal

Twilio

Mailchimp

QuickBooks Online Advanced

See all 14 integrations

mHelpDesk User Reviews

Overall Rating

4.3

Ratings Breakdown

61%

23%

Secondary Ratings

Ease of Use

4.3

Value for money

3.9

Customer support

4.4

Functionality

4.0

Yunus Emre T.

Verified reviewer

Financial Services

10000+ employees

Used daily for less than 2 years

Review source

Reviewed May 2024

User Friendly Tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It had User Friendly Interface for the employees. It could be connected via mobile.

Cons:

It was simple to use but not included so much detailed features.

Brian L.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2025

Keep things running smoothly in your business!

Mhelpdesk has been a good overall product for us to use for work order processing and inventory tracking, which helps us keep peace of mind!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to have clients log right into the portal and open tickets has been a huge plus!

Cons:

We are still waiting for a multi-authentication tool for office logins, so this is my least favorite point.

Reasons for choosing mHelpDesk

After reviewing the products we felt Mhelpdesk had the best options for us at the time.

Qiang M.

Verified reviewer

Chemicals

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed September 2019

Great Software!

Previously 5

Ratings Breakdown

Ease of use

Previously 5

Value for money

Customer support

Previously 5

Functionality

Pros:

It is very user friendly and the customer support has been very good.

Cons:

I think the mobile app can be improved a bit more for the customers.

Frank W.

Verified reviewer

Construction

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2025

Good product for the right company

Decent support, great with service but needs to expand its sales and reporting capabilities. If your business is service based, this is a great program for you

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

MHelpdesk does a wonderful job managing technicians in the field, service calls and customer equipment. It is very easy to use both in office and in the field.

Cons:

Lead generation and sales reporting leaves a lot to be desired.

Reasons for choosing mHelpDesk

Ease of set up. It was our first CRM and ease of use was important

Aleksandar T.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for less than 12 months

Review source

Reviewed April 2025

It's fine, would recommend

I can't really say something here, it's overall good but there are things to be asked for, I have only used it to review chats.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The tags that I can use to narrow down cases handled by support. It's really useful for my day-to-day documentation checks.

Cons:

The dark mode isn't sufficient and I dislike the part where anyone can get into our chat as a verified user but I'm not sure if it's just our integration.

Mohamed H.

Verified reviewer

Airlines/ Aviation

201-500 employees

Used weekly for more than 2 years

Review source

Reviewed May 2025

Friendly Interface

Working with mHelpDesk is generally smooth and efficient, offering a user-friendly experience with powerful tools for managing field service tasks

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform offers robust tools for job scheduling customer, management, invoicing, and real-time job

Cons:

there is a small performance issues, like occasional glitches and slowdowns which may hinder effenciency.

Andy M.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used weekly for less than 12 months

Review source

Reviewed June 2025

Very usefull tool

I use it when I need to track time within my team. When I need to check my own or my team's schedule for a specific day.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

mHelpDesk is a very easy tool to use on a daily basis and is very easy to start with. I can't recommend it enough.

Cons:

I don't have any negative reviews to make avec mHelpDesk. It helped me on numerous occasions and I haven't had any problems with it.

Joel B.

Verified reviewer

Computer & Network Security

11-50 employees

Used daily for less than 6 months

Review source

Reviewed April 2025

Good Product Good Support

Helpful their support is good when you need help or have questions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to use and it can be used across devices from computers to mobile devices.

Cons:

Less of a specific con of the software but just nature of the needs. There is a lot of data to have to fill out.

Austin R.

Verified reviewer

Staffing and Recruiting

2-10 employees

Used monthly for more than 2 years

Review source

Reviewed March 2025

Great help from better people

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very communicative and thorough. Regardless of the situation.

Cons:

Some (very infrequent) issues felt as if they were blamed on the reporting branch before the key issue was resolved.

Lyric H.

Verified reviewer

Entertainment

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed April 2025

Does what it advertises

Ratings Breakdown

Ease of use

Functionality

Pros:

Ease of use, simple platform to navigate.

Cons:

Lack of updated features and not as many updates

Showing 1 - 10 of 823 Reviews

See All Reviews

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mHelpDesk 2026: Benefits, Features & Pricing

Overview

About mHelpDesk

mHelpDesk Screenshots

mHelpDesk Pricing and Plans

mHelpDesk Features

mHelpDesk Integrations

mHelpDesk User Reviews

mHelpDesk Popular Comparisons

Other Top Recommended Field Service Management Software

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