Payaca 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Payaca is right for your organization?

Our Scheduling Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Payaca

4.9

(19)

Pricing

Starting at £299.00 per month

About Payaca

Customer Relationship Management (CRM) solution built specifically for field service businesses that aspire to be more efficient, customer-oriented, and ambitious. Our software is more than just a tool; it's an ally that helps businesses streamline operations, foster stronger customer relationships, and drive growth.

Field service businesses often grapple with the complexities of juggling multiple tasks, from scheduling jobs and managing customer interactions to creating quotes and invoices. Payaca makes these tasks simple and manageable. It’s as if you've hired a super-efficient team member that doesn't sleep, leaves no room for errors and always remembers everything.

For the business owner who wants to optimise their time, Payaca offers automated features for routine tasks. Say goodbye to hours spent on scheduling and organising. Say hello to increased productivity and more time to focus on strategic, growth-driving activities.

For the team that desires to build stronger, more valuable customer relationships, Payaca is the partner you need. Our CRM solution helps you understand your customers better, offering insights that can enhance customer engagement and satisfaction. The...

Payaca Screenshots

Payaca Pricing and Plans

Starting price: £299.00 per month

Free Trial

Free Version

Core

£299.00

flat rate, per month

Plan includes:

Interactive proposals
Invoicing & payment
Templated automations
Customer relationship management (CRM)
Team & job management
Accounting & payment integrations
Ticket based support

Growth

£1,199.00

flat rate, per month

Plan includes:

Everything in Core
Custom automations
Timelogs
Map based scheduling
Use your own web domain
Client portal
Priority live chat support

Scale

£4,999.00

flat rate, per month

Plan includes:

Everything in Business
Process improvement planning
Focused rollout management
Custom development
Custom integrations
Dedicated proactive support via chat, phone & in-person

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Payaca Features

Popular features found in Scheduling
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Sync
Customer Database
Group Scheduling
Mobile Access
Reminders
Self Service Portal
Timesheet Management
More features of Payaca
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Add & Edit Photos
API
Approval Process Control
Audit Trail
Automated Quoting
Automatic Backup
Bid Management
Billable Items Tracking
Billing & Invoicing
Billing Portal
Bills of Material
Booking Management
Budgeting/Forecasting
Calendar Management
Calendar/Reminder System
Catalog Management
Change Order Management
Client Portal
Client Tracking
Collaboration Tools
Commenting/Notes
Commercial
Commercial Inspections
Communications Management
Compliance Management
Contact Database
Contact Management
Contract/License Management
Contractor Management
Cost Database
Cost Estimating
Cost-to-Completion Tracking
Cost Tracking
Credit Card Processing
CRM
Customer History
Customer Management
Customer Portal
Customer Service Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Invoices
Customizable Reports
Customizable Templates
Data Import/Export
Debit/Credit Card Processing
Digital Signature
Discount Management
Dispatch Management
Document Imaging
Document Management
Document Storage
Drag & Drop
Electrical Estimating
Electronic Forms
Electronic Payments
Electronic Signature
Email Management
Email Templates
Employee Management
Employee Scheduling
Estimating
Expense Tracking
File Storage
Financial Management
For Arborists
For Commercial and/or Industrial Electrical Contractors
Forecasting
For Field Service
For Locksmiths
Forms Management
For Plumbing Industry
Gantt/Timeline View
Geographic Maps
Historical Reporting
Hourly Billing
Image Capture
Inspection Checklists
Inspection Management
Interaction Tracking
Inventory Management
Inventory Tracking
Invoice Creation
Invoice History
Invoice Management
Invoice Processing
Job Costing
Job Management
Job Scheduling
Job Tracking
Labor Cost Reporting
Lead Management
Maintenance Scheduling
Marketing Automation
Material Ordering
Mobile Alerts
Mobile App
Mobile Payments
Mobile Signature Capture
Multi-Currency
Multi-Location
Multiple Projects
Offline Access
Online Invoicing
Online Payments
Online Time Clock
Payment Collection in the Field
Payment Processing
Photo Capture
Photos/Images
Price/Margin Management
Pricing and Cost Calculations
Pricing Management
Progress Reports
Progress Tracking
Project Billing
Project Estimating
Projections
Project Management
Project Planning
Project Scheduling
Project Templates
Project Time Tracking
Project Tracking
Proposal Generation
Purchase Order Management
Purchasing & Receiving
QuickBooks Integration
Quotes/Estimates
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Real-time Scheduling
Real-Time Updates
Recurring Appointments
Recurring Invoicing
Recurring Orders
Recurring/Subscription Billing
Repair Estimates
Reporting/Analytics
Reporting & Statistics
Report Summary
Rescheduling
Residential Inspections
Resource Management
Resource Scheduling
Role-Based Permissions
Routing
Sales Approval
Sales Pipeline Management
Scheduling
Search/Filter
Service History
SMS Messaging
Staff Calendar
Status Tracking
Subcontractor Management
Supplier Management
Task Management
Task Progress Tracking
Task Scheduling
Tax Calculation
Team Management
Technician Management
Template Management
Templates
Third-Party Integrations
Time & Expense Tracking
Time Tracking
Workflow Management
Work History
Work Order Creation
Work Order Management

Payaca Integrations

Stripe

Xero

Zapier

Spruce

Payaca User Reviews

Overall Rating

4.9

Ratings Breakdown

89%

11%

Secondary Ratings

Ease of Use

4.9

Value for money

4.8

Customer support

5.0

Functionality

4.6

Anna S.

Verified reviewer

Renewables & Environment

11-50 employees

Used daily for less than 12 months

Reviewed October 2025

Payaca saves us time and has helped improve our processes

Overall it has been a good experience and I feel we provide better service and information to our customers by using Payaca, it has certainly enabled us to streamline previous processes which were using very manual processes to complete our paperwork and Payaca has made many of these quicker and simpler.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integrating Payaca into our business has been very helpful by reducing lots of repetitive manual process and increasing communication between us and customers via automations, it has definitely been timesaving. Whilst we have had to change some of the ways we are working, this has been adapted well by office staff and engineers. The support [sensitive content hidden] have given us and continue to give us has been brilliant and they work very hard at providing guidance, advice and solutions. We have two type of engineer teams and numerous office teams using Payaca, our Service engineers have been using it for some time and all seems fully embedded, making booking, attendance and invoicing pretty seamless. Our Installation engineers have only just started using it and therefore are less familiar, so I have less to report on this at the moment. The great thing is that we can continue to develop from its starting point as we become more aware of any further tweaks we may need. Help is always at hand to answer queries, which we have been very grateful for, to get the best from the system. We are hoping as more projects go through Payaca and Analytics develop, it will give us lots of useful information for our business to help us develop it going forward.

Cons:

The use of a single email address for each project has been a bit of a challenge due to the type of customers we have where we have repeat projects with one customer. We also have elderly customers who don't have email addresses or do not want to use it and therefore easier flexibility around this, would be good. We seem to have developed work arounds, but it isn't ideal. The ability to be able to leave notes on the customer without it being on a specific project is something we used a great deal in our previous CRM and it was very helpful to all staff, so we do miss that functionality. There also seems to have been a number of issues with information mapping over to Payaca and Xero incorrectly and this has caused quite a bit of work for our finance department where there have been some anomolies of data mapping over incorrectly without us understanding why. So this has been challenging sometimes to manage positively when the fallout has created a great deal of stress and work for Finance, hopefully we will get there with these issues.

Reasons for switching to Payaca

The CRM we moved from was not on the drop down, it was Copper CRM and we moved as Payaca is developed for our industry so the capability is better.

Rob D.

Verified reviewer

Facilities Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed April 2024

Fantatsic product, even better team

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The team are fantatsic. Always keen to hear feedback and make improvements. New versions with better featyres are released almost weekly at the moment. Easy for our team to use, implementation took a little bit of time but was valbsolutely worth it. It has reduced our admin resource by over 60%. Improved efficiencies in almost all areas of our business. Increased profitability by 15% within 4 weeks of full implementation. Honestly can`t fault this system. Really excited to see what developments are coming in the next few months.

Cons:

I don`t really have any negative feedback, excellent value for money. Take the time and implement the system properly, make sure you are on the right package and if you need the extra support, pay for it. It will pay dividends in a very short period of time.

Reasons for switching to Payaca

Absolutely horrible company to deal with. Over prpmised and very much under delivered. Not functional, vert clunky and the support is horrendous.

Andrew M.

Verified reviewer

Construction

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2021

Electrical Contractor

Very good. Tech have helped me a few times with some minor issues and seem to be happy to take onboard advice on how to better the app

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Pre existing integration with stripe as this allowed a streamlined process to get paid.

Cons:

Lack of other integrations such as go cardless for recurring payments such as subscriptions and long term rentals.

Reasons for switching to Payaca

Primary reason was the lack of integration with stripe. I wanted customers to be able to pay me quicker with less hastle.

Vendor Response

Hi Andrew, Thank you for your review. Customer feedback is invaluable to us so we always appreciate your input. We've got plenty on the way we'll be able to show you soon! We will be adding the ability to take staged payments, plus other integrations beyond Stripe so look out for that in future updates. We look forward to seeing you at the end of the month, it'll be good to finally meet in person! Best regards, Michael

Replied September 2021

James C.

Verified reviewer

Construction

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2024

Quote process and management has been greatly improved

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of creating quotes, ability to create groups, ability to automatically communicate with customers via text message.

Cons:

Not able to save pdf broachers to groups, not able to add clickable links to items (eg links to more into on the products) , Not being able to have multiple email address, people the same quote gets sent to, eg some times we need to send the quote to the client and the main contractor.

Reasons for switching to Payaca

Found Payaca more user friendly and better value for money with the features offered.

Cathy C.

Verified reviewer

Construction

2-10 employees

Used daily for less than 12 months

Review source

Reviewed July 2023

Really good value for money, makes your quotes look more professional and well marketed

The team have been amazing, they started providing electrical certification within the software which was a massive game changer and time saver for us as a company. they really have gone above and beyond to create an all round solution for electrical businesses.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how I can make options for quotes. I means I can give customers optional extras to help upsell and means I have to do less quote amendments as people can just untick something if they don't want it rather than having to keep coming back and requesting changes.

Cons:

The initial getting my head around how all the quotes work was difficult but [sensitive content hidden] and the team were always on hand to help. Its best just to get stuck in and start learning.

Reasons for choosing Payaca

The level of support offered by payaca is unbeatable

Reasons for switching to Payaca

The electrical certification on the previous software was not up to scratch and the previous software to that didn't even offer it.

Vendor Response

Thanks Cathy, after trying a number of other options it's great to hear Payaca is working so well. Your feedback has been fantastic and we've been able to make a number of improvements to make getting started easier since you joined. Thanks again! Matt (CEO at Payaca)

Replied July 2023

Nabil H.

Verified reviewer

Oil & Energy

2-10 employees

Used daily for less than 2 years

Review source

Reviewed August 2023

Outstanding CRM

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A very important tool in todays busy environment, which takes care of automations, allowing you to track everything. I find quoting and invoicing seamlessly integrating.

Cons:

as a new platform there are still some forms I would like to have as standard. However it is easy to attach documents to a file if necessary.

Reasons for choosing Payaca

personal touch with great support. affiliation to the boiler business

Mike S.

Verified reviewer

Electrical/ Electronic Manufacturing

2-10 employees

Used daily for less than 12 months

Review source

Reviewed July 2023

Is it for us?

Lead control is excellent from enquiry through survey and quote stage right through to sale and installation and billing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The system appeared to fundamentally be designed for sole traders, primarily plumbers which wasn't initially ideal for us until [sensitive content hidden] and his team engaged with us to explore the chances of tweaking the product to suit our Vehicle Charging/ Renewable Energy application. No one else offered the flexibility

Cons:

It was very trade specific initially and not really suited to a company that had separate departments. This is no longer the case. [sensitive content hidden] and the team have been incredibly helpful over the past year in compromising processes to help it work for us

Reasons for switching to Payaca

Flexibility and the desire by [sensitive content hidden] and the team to adapt to try and accomodate our work processes rather than being inflexible like most other CRM's

Chris R.

Verified reviewer

Construction

2-10 employees

Used daily for less than 2 years

Reviewed September 2021

Fantastic software

My overall experience with Payaca has been fantastic. I'm getting on really well with the product and looking forward to using it for many more years and excited to see the additional features they add. It's really helped increase my sales, my quote conversion rate has increased massively and that is probably down the professional look it provides. The customer service is brilliant also. Any questions you may have, their team are always there to answer or solve any issues. Excellent all round package with Payaca!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the fact that I can create a quote or invoice in short time. Also once an invoice is sent it integrates with xero where my invoices and vat get automatically inputted into the software for my accountants easy access. Being able to offer 0% finance is a game changer in my business, that's the route alot of customers want to go down these days so it's a great feature.

Cons:

There's nothing I Dislike about Payaca but the only thing missing for me is a customer satisfaction note to sign at the end of a job.

Reasons for switching to Payaca

Didn't offer any near the amount of features Payaca do.

Vendor Response

Hi Chris, Our overall experience has been fantastic with you too! It's been really great to have you onboard from the very early days. There's a lot of great feedback you've given us over time, plus putting our name out there for others is always appreciated! You've made some of my points for me; increasing quote conversion rates with the professional looking quotes, the ease of creating and sending a quote, integration with existing software and many more features are all a core part of the experience that we're delighted work for you and so many others. A satisfaction note is included on 0% finance jobs, though we could look at including it for all jobs potentially. Your feedback is always welcome Chris, thank you for the time you've given us in helping to shape the product and we look forward to working with you in the future too! Best regards, Michael

Replied October 2021

Mark E.

Verified reviewer

Construction

2-10 employees

Used weekly for less than 2 years

Reviewed September 2021

A real game changer

We’ve had feedback that the customer experience with received quotes has been a deal breaker for them, winning us the business over competitors. What else can we say..

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The simplicity of the quoting process and then invoicing has massively reduced the time needed allowing us to concentrate on business development. That paired with the customer experience means that this tool is now one of the most critical in our business.

Cons:

In all honesty at present we don’t have any gripes.

Reasons for choosing Payaca

After having a video call with [SENSITIVE CONTENT], choosing this product was a no brainer. It does everything we need, and it does it well!

Reasons for switching to Payaca

Lost UK support

Vendor Response

Hi Mark, I can tell you honestly the whole team are delighted to see your response! The message we always try to get across is not only is it easy to use for you as a business, but crucially it's very accessible for your customers too. It's been good to receive your feedback over the time you've been with us and we are implementing a whole lot more that should make life even easier. It's been great working closely with you over the last 12+ months and we look forward to working with you to make the system even better. Best regards, Michael

Replied October 2021

Ben C.

Verified reviewer

Construction

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2021

Great software

Overall experience has been fantastic, The guys are brilliant. Any problems they are there to help in an instant. I sent a message to [SENSITIVE CONTENT] not expecting a reply. He replied with in 5 mins and offered to give me a call to talk me through it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I found the interactive quotes are the best thing for me, They save time as you can multiple options on the first quote for the customer. Also the fact it works to take deposits is fantastic!

Cons:

I have no Cons about Payaca. Its fantastic for me

Reasons for switching to Payaca

Interactive quotes

Vendor Response

Hello Ben, Thank you for your kind words I'll be sure to let them know how happy you were with their response! We're very glad you find the interactive quotes so useful. They are one of the features we are most proud of. We've made some significant improvements recently which make them even more efficient to send and we'll continue to bring you even more great time-saving features in the near future. Thank you for joining us in our early stages and we look forward to seeing you grow your business too. Best regards, Lauren

Replied September 2021

Showing 1 - 10 of 19 Reviews

See All Reviews