Service Autopilot 2026: Benefits, Features & Pricing

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Wondering if Service Autopilot is right for your organization?

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Service Autopilot

4.1

(139)

Pricing

Starting at $49.00 per month

About Service Autopilot

Service Autopilot is a cloud-based field service solution for lawn care, landscape maintenance, cleaning and snow removal organizations. For businesses of all sizes, Service Autopilot features client and lead management, scheduling and dispatching, routing and mapping, mobile field access and more.

Organizations can schedule and dispatch teams with a single technician or the entire crew. They can create services, assign them to teams and build service routes. The automatic invoicing feature can send invoices to multiple recipients. The solution also provides cloud storage for remote access of the data. Additionally, Service Autopilot offers features like custom training sessions, time tracking and time cards, dashboards, asset tracking and more.

Service Autopilot includes support via email, phone and through an online knowledge base.

Service Autopilot Screenshots

Service Autopilot Pricing and Plans

Starting price: $49.00 per month

Free Trial

Free Version

Pro Plus

$499.00

per feature, per month

Plan includes:

Automatic Send and Receive Reports
Automations for Growth
Interactive Learning Content
Pre-Built Forms and Tools
Schedule and Route Faster
Multi-Day Jobs
Route Optimization
Job Costing & Analysis
Customer & Lead Management
Chemical Tracking

Pro

$199.00

per feature, per month

Plan includes:

Asset Tracking
Employee Tracking
Estimating and Proposals
Job Costing and Analysis
Route Optimization
Track Chemicals
Customized Reporting
Onboarding Specialist
Snow Dispatch
Schedule and Route Faster

Startup

$49.00

per month

Plan includes:

Credit Card Processing
CRM. Track of Reports and Expenses
Email
Free Chat
Instant Invoicing
Phone Support
Schedule and Route Faster
User Roles and Rights

Elite

Pricing available upon request

Plan includes:

Schedule and Route Faster
Multi-Day Jobs
Route Optimization
Job Costing and Analysis
Estimating and Proposals
Asset Tracking
Expense Management
Instant Invoicing
Integrated Payments
Customer & Lead Management

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Service Autopilot Features

Popular features found in Landscape
Appointment Scheduling
Contract/License Management
Data Import/Export
Dispatch Management
Groundskeeping Management
Landscape Design
Maintenance Scheduling
Mobile Access
Payroll Management
Routing
Time Tracking
Work Order Management
More features of Service Autopilot
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Automated Scheduling
Billing & Invoicing
Booking Management
Calendar Management
Chat/Messaging
Checklists
Chemical Usage Tracking
Client Management
Client Portal
Collaboration Tools
Commenting/Notes
Communication Management
Communications Management
Confirmations/Reminders
Contact Database
Cost Tracking
Credit Card Processing
CRM
Customer Database
Customer History
Customer Management
Customer Portal
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Data Capture and Transfer
Data Synchronization
Debit/Credit Card Processing
Drag & Drop
Electronic Forms
Electronic Payments
Electronic Signature
Email Management
Email Marketing
Employee Management
Employee Scheduling
Equipment Management
Equipment Tracking
Estimating
File Storage
Fleet Management
For Arborists
For Janitorial Services
For Lawn Care
For Pest Control Companies
GPS
Historical Reporting
Image Capture
Inspection Checklists
Interaction Tracking
Inventory Control
Inventory Management
Invoice Management
Irrigation Tracking
Job Costing
Job Management
Job Scheduling
Job Tracking
Knowledge Management
Lead Management
Location Tracking
Messaging
Mobile Alerts
Mobile App
Mobile Signature Capture
Monitoring
Multi-Location
Online Booking
Online Payments
Online Time Clock
Payment Collection in the Field
Performance Management
Performance Metrics
Pesticide Usage Tracking
Photos/Images
Price and Cost Calculations
Prioritization
Productivity Analysis
Project Management
Property Layouts
QuickBooks Integration
Quotes/Estimates
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recurring Appointments
Recurring Invoicing
Recurring Orders
Reminders
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Route Optimization
Sales Reports
Scheduling
Search/Filter
Secure Data Storage
Self Service Portal
Service History
SMS Messaging
Status Tracking
Surveys & Feedback
Task Scheduling
Technician Management
Third-Party Integration
Third-Party Integrations
Time & Expense Tracking
Timesheet Management
Workflow Management

Service Autopilot Integrations

authorize.net

QuickBooks Online

QuickBooks Online Advanced

Service Autopilot User Reviews

Overall Rating

4.1

Ratings Breakdown

58%

17%

Secondary Ratings

Ease of Use

3.8

Value for money

3.8

Customer support

4.1

Functionality

4.0

Lindsey A.

Verified reviewer

Real Estate

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

Exceptional Software for any Business

It's saved us time in setting up our routes, estimates, jobs, remembering recurring jobs, basically any issues you are having with your business you will likely find a remedy with Service Autopilot.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software has an entire arsenal of capabilities of the software compared to the cost. Its a small investment for a product that saves time and money in a ton of ways. We started with a program exclusively for lawncare which we were using to do all kinds of service work and it wasn't cutting it for us.

Cons:

it takes an investment of your time in the beginning to figure out exactly what is going to work for you in terms of the features. If you don't use the support that SA offers it can be overwhelming. But take the time to invest in learning the software and it will work out in the end.

Reasons for switching to Service Autopilot

We needed a more comprehensive program that focused on more than just lawn care and we needed the ability to tailor the software to fit our exact needs.

Kim G.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2020

SA Autopilot client for years

It was great the first 1 1/2 years, then the customer service issues hit and made us less excited about the software. The pricing change was the last straw for me. We still use the software for a small portion of our business but honestly just waiting for a better option to come our way.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The features of the system and integration with other software

Cons:

The customer service made me feel like our account wasn't a priority. They also removed with tiered pricing without notice. When I inquired why our pricing was higher, I was told about the tiered pricing and because it only affected a few clients, they intentionally didn't notify us about the change.

Reasons for switching to Service Autopilot

The ability to handle multiple accounts at one time and their app for the field force

Ines C.

Verified reviewer

Facilities Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed September 2019

Great Software Some Caveats

Previously 3

Overall a good software with some excellent people in the company. They just need to slow down enough to ensure transitions from other software is done accurately, focus on service and resolving known issues before adding more features. I would choose this software again.

Ratings Breakdown

Ease of use

Previously 3

Value for money

Previously 5

Customer support

Functionality

Pros:

- Automations (sending automated messages for marketing/collection etc.) - Automated arrival preferences (again, part of what they call Automations -Able to text clients from software - Setting up To Do's for employees - One report - Job Costing - has potential to make price increase easier to evaluate for under-performing accounts - Time saved entering leads

Cons:

- Closed API - so make sure you want to own and be owned by this one software - Not able to get support on your schedule (wait for a call back which may happen when you can't take the call) - Fast growth and race to add features seems to have created a back log on issues - Can't open a client account right from the calendar - Issues with the Quickbooks Online synch - Scrolling through a client's receivables is wonky (you have to click to load more transactions)

Robert D.

Verified reviewer

Retail

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

Not worth what you pay for.

Good in the beginning but was not scalable and the prices went up over 25% in one year.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

General day to day production management and sales.

Cons:

Pricing just keeps going up but the level of service does not.

Christina P.

Verified reviewer

Environmental Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2024

Service AutoPilot -Invoice in bulk feature works great.

Service AutoPilot was beneficial for automation of invoicing however it was not specifically tied to our industry and there were several glitches that occurred after being set up.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The automated invoicing-able to invoice everything with one click.

Cons:

Syncing difficulties, having to duplicate invoice to reconcile on accounting software

Reasons for switching to Service Autopilot

Needed more invoicing features and looked for scheduling options

Vendor Response

Hi Christina, Thank you kindly for taking the time to share your experience using Service Autopilot. Please feel free to reach out to our Support team should you need assistance with anything at all. For better quality, we will be sharing your feedback with the proper departments to ensure we are delivering the best product possible. Have a happy New Year!

Replied December 2024

Megan F.

Verified reviewer

Consumer Services

2-10 employees

Used daily for free trial

Review source

Reviewed January 2025

Very Disappointing

Awful experience with them not realizing time zones, continued sales calls when I couldn't even use their software if I wanted to and just completely uneducated and unorganized staff that would call (even for my demo)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was recommended by friends in the industry

Cons:

That they are not available for Canadian users with QBO

Reasons for switching to Service Autopilot

We were unhappy with Jobbers lack of reporting

Vendor Response

Hi Megan, We are sorry for any inconvenience you have experienced with our team and product. Thanks for taking the time to share your feedback with us. We will share your review with the proper departments to ensure we are always providing the best assistance and quality.

Replied January 2025

Michael P.

Verified reviewer

Construction

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2021

If you want to be aggravated buy this program

I plan on changing after this landscaping season

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The map measure feature works well. Everything in one place

Cons:

The integration to Quickbooks on line always has issues balance between programs are always wrong. There is no consistentce between functions. Instead of helping manage my business I spend my day managing the software. The issues with this program would take me all day to list. Then they try and sell you additional stuff when the current stuff does not work right. Here is one example if you pause a customers service from the Master job but the job was already dispatched it would still go out to the field even though the Master job was on pause.

Reasons for choosing Service Autopilot

Salesman sold me a bill of goods but most was untrue

Reasons for switching to Service Autopilot

I was looking for everything in one place

Kathleen B.

Verified reviewer

Consumer Goods

11-50 employees

Used daily for less than 12 months

Review source

Reviewed October 2019

Stop and smell the roses

It's been a headache but because we spent so much time and money implementing this program we are stuck with it for a long time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy to accept payments and bill out of the program

Cons:

Not that easy to schedule client appointments. Lots of steps and multiple windows to do one task. If you want continuity in your accounting think twice about this program. The accounting aspect is terrible and when you call for support you always get "well this is why we are not an accounting software." There are some really easy fixes that could be done to help get this program to be more accounting friendly like communicating with Quickbooks to show credits, refunds, etc. You end up with two programs that don't "talk" well with each other. If you want to see detailed customer history for service calls then forget about it.

Reasons for switching to Service Autopilot

Wanted better scheduling for clients. Portal for payments.

Ines C.

Verified reviewer

Consumer Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

Poor support and value

It was good initially but it is holding us back on growth. You no longer have a choice in cc processor. The service has gone from bad to WORSE. It takes weeks to get an issue resolved. They want to answer questions only by email and the answers are incomplete. A report that we used for years "broke" 6 months ago and they still have not addressed it. The price is steep and increases every year. This is a cash cow for the credit card processing company. The software was code on the original product was bad and as a result there have been so many bandaids that there own people have trouble resolving issues. DO NOT do a Quickbooks integration. That was a major headache and they eventually said their were issues on their end and it was best for us not to do the integration.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Offers automations and all the basic features you need.

Cons:

The company was sold about two years ago to a credit card company.

Ines C.

Verified reviewer

Facilities Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2024

Poor service, bug issues not resolved

Decline in service. Increases in pricing. Issues with software long, long hold times. Stuck with one credit card processor who increases prices.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Automations and forms are integrated so you would save some money there.

Cons:

Quickbooks online integration did not work correctly and we had billing issues. The company was bought by a credit card processor so you no longer have a choice of processor - which means rate increases sneak in. The credit card company that bought SAP is not in the software business. This is a cash cow for them. The customer service gets worse by the year. I've been on hold for 40 minutes. This is not unusual. Be prepared to tie up your office. When they respond by email to a problem the issues is not always addressed and answers are not usually clear. I have been waiting for resolution on an issue for months. The testing is not good which is why the releases are buggy. They have a limited number of good reps who understand the business impact of the questions. This has always been the case which leads to delays in resolving problems. Due to poor management they had spam problems with Twillio this generated issues for the companies they have that were following the rules. I can no longer recommend this software. All this and they have increased prices.

Reasons for choosing Service Autopilot

I can't remember details................

Vendor Response

Hi there, Thanks for taking the time to share your experience with us. We will share your feedback with the proper departments so that we can improve our product. Please let us know if we can assist with anything in the meantime.

Replied October 2024

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