ServiceBench 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if ServiceBench is right for your organization?

Our Field Service Management Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

ServiceBench

3.7

(35)

Pricing

Starting at $119.00 per month

About ServiceBench

ServiceBench Business Management System is a field service management solution designed to connect service providers with their field agents and customers. It offers integrated modules for job intake and distribution management, service management, parts and claims management, reporting and analytics.

The job intake and scheduling module takes care of service requests received from customers, prioritize and assign requests based on resource availability, schedule service visits, notify customers and service reps about the service schedule and more. The mobile app for field reps helps them to track customer's location, note service updates, generate bills and get confirmation for service completion from their customers.

The service management module helps businesses track the performance of services offered by their servicemen. The solution allows users to share real-time stats and post-service surveys with customers to analyze and report on the quality of services offered. It includes separate accounts and mobile apps for backend supervisors and field agents and is available on per user per month subscription.

ServiceBench Screenshots

ServiceBench Pricing and Plans

Starting price: $119.00 per month

Free Trial

Free Version

Basic

$119.00

per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

ServiceBench Features

Popular features found in Field Service Management
Alerts/Notifications
Billing & Invoicing
Calendar Management
Contact Database
Electronic Signature
GPS
Inventory Management
Mobile Access
Online Time Clock
Quotes/Estimates
Routing
Service History
More features of ServiceBench
Accounting Integration
Customer Database
Customizable Reports
Dispatch Management
Inventory Control
Job Management
Payment Collection in the Field
Scheduling
Self Service Portal
Technician Management
Work Order Management

ServiceBench User Reviews

Overall Rating

3.7

Ratings Breakdown

34%

40%

17%

Secondary Ratings

Ease of Use

3.6

Value for money

3.8

Customer support

3.5

Functionality

3.5

Verified

Reviewer

Facilities Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed May 2022

customer services platform review

I need a web based Customer Engagement platform for my IT firm After using some platforms which are providing solution related to customer services I realized Supportbench is a perfect match for Customer Communications Management for B2B with complete variety of tools for IT and help desk platform. It’s is a customer service platform that enables businesses to provide Social Customer Service, Help Desk, Complaint Management, exceptional experience. Supportbench provides unrivalled value to enterprises by providing a solution that is attractive, more flexible, more trustworthy, and scalable, all at a fraction of the cost of alternative platforms.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Your clients and customers will enjoy how simple it is to file a ticket directly from your portal. You'll also appreciate how simple it is to allocate tickets to both Customer Self Service and Enterprise

Cons:

Workflows are excellent, however they are more difficult to set up than some of the other systems I explored. I suggest workflow may be need some optimization

xena B.

Computer & Network Security

11-50 employees

Used daily for less than 12 months

Review source

Reviewed August 2018

work robot

very efficient. Love using it

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

it is easy to use, user friendly . Above all no excess time to notify client of estimate or invoice. just click click click

Cons:

not enough space on estimate for projects . meaning when doing a project report on an invoice/estimate only a few lines will print out . if you had more than four lines it don't get printed. would be nice to have more email options eg. customer, mfg, extended warranty etc, with a choice to have it all in one place so i can select who to send the email to . Maybe in the customer page choice of more than one email ( a drop down ) to add email addresses ? The reason i say this is because in our line of business we have to send estimates/invoices to different party ( customer, landlord, ext warranty, govt or insurance agents) in order to do this i have to remove the customer email put in the other email, send and then remove and replace . ( defeats the purpose of efficiency) so a few choice to put in those at the time of ticket creation will be awesome, when i have to send to other than the customer , hooray ...just click email drop-down , select who get it and click gone. And option to email the customer without using the choice of invoice or estimate. a button that say email customer . ( like ...hey your part is in, your appointment will be....send. LOL . A robot with the best rated for time and efficiency

Verified

Reviewer

Electrical/ Electronic Manufacturing

Self-Employed

Used daily for more than 2 years

Review source

Reviewed December 2020

Complex in some areas, has some nice features.

Overall a nice platform. Easier to use than some others. Being able to schedule and update your profile are super features.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am able to upload claims electronically and get a visual of my are that I cover. I can change coverage area pretty easily and get a visual look in case I am missing some of the smaller zip codes.

Cons:

Very difficult to navigate the menus. Some menu items seem to be buried in a host of other submenus. Difficult to navigate and visual menu freezes on some browsers.

Jessica V.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2018

It's great but can be a bit confusing

Overall, it has been good. Just sort of confusing, I wish it could be simplified so it would make doing these jobs less difficult to complete and submit claims.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

That I am able to easily see all of the details of my customers and they are already on a visual schedule

Cons:

Very hard to navigate. I keep getting emails telling me to confirm that I will be at the job but there's no link or button I can push to get to that same page on the website so I have to go through the email to confirm I will be there. I also don't really know why that is necessary for me to do in the first place. A lot of tedious steps involved. I also have a bunch of "alerts" that don't really lead me to anywhere but I can't get them off my screen. When I called to ask about it, the person kept telling me something that had nothing to do with that and told me to call someone else. So I'm just leaving them there. I also strongly dislike the failure codes and resolution codes because it's hard to find any and the description box doesn't lead to anything.

Joshua M.

Consumer Electronics

2-10 employees

Used daily for less than 2 years

Review source

Reviewed August 2018

ServiceBench Review

Overall, ServiceBench is great. It's very helpful to track parts and claims and there is tons of detailed information available if you can find it or call ServiceBench help desk for assistance.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like being able to see the history of past claims. Technician Job Assignment under the Jobs tab is very helpful for my company.

Cons:

I'm not sure if this is an issue with the software or Asurion's vendors but the parts portal ordering system has been a nightmare. Techs have to expedite part orders almost every time, lots of parts are on backorder and ship times are very long. It would also be nice if ServiceBench had the ability to upload files/pictures as attachments that are larger then the current allotment.

Matt D.

10000+ employees

Used daily for more than 2 years

Review source

Reviewed April 2018

Functionality can be improved

Need to select what kind of jobs can be performed, such as doing sealed systems. We get calls for these, but there is nothing to say that we can or can't do them.

Ratings Breakdown

Ease of use

Functionality

Pros:

Cloud based, free to users. Dispatch and claims are in one area. Availability and zip codes can be setup.

Cons:

Too much information on the dispatch page that doesn't apply to me. Sometimes I find open jobs in the Search Inbox function rather than just under the Jobs tab. This makes it difficult to keep track of open jobs. Making changes to my profile should all be under section, such as Admin. There are also multiple places to add email addresses. If I need to make changes to zones or availability, it is difficult to find the steps to get to where I need to go. The Visual Service Job Configuration allows me to add or remove zips, however, the administrators don't get the requests to approve or decline these so we have to go to Coverage Change Request to make that request. It's an additional step.

Patrick P.

Verified reviewer

Consumer Electronics

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2018

Easy to use, location finder is nice.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Location finder is my favourite option. Easy to find people’s houses.

Cons:

I enjoy using mobile app so I can complete calls while in consumers driveway.Make it easier to have a list of all open claims rather then having to know job ID to find them.

Kevin S.

Consumer Electronics

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2018

Very good

Great program

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Like the app for the phone can add pictures very easy and the desk top works very good like the home menu for that day so you know what is book so you don't miss any calls

Cons:

When your dispatch disappears you got to go out and come back in and I wish for the phone number was broken up it is hard to read 5197652334 (519)765-2334 format is easier to read

Daniel W.

Verified reviewer

Used daily for less than 6 months

Review source

Reviewed September 2017

Consistently frustrating, poorly thought out, exceptionally counter-intuitive

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Cons:

I really don't like anything about it. Visually it's a complete mess. Information varies -- a job or work order may have a different ID, or may show up in one view but not another one. It's easy to lose work on this system; a job can be almost completely updated and then the system can resave to a blank, resulting in having to do the work over again. Fields are poorly defined and mostly slated towards Audio/Visual equipment servicers. The learning curve is steep and online tutorials are non-existent. DO NOT.

Vendor Response

The reviewer is responding to his experience with the ServiceBench system custom configured and used by numerous warranty companies, manufacturers, and retailers to manage warranty jobs and claims and claims payments. This review is not indicative of the general user experience of the Cloud-based ServiceBench Business Management ("BMS") field service software.

Replied August 2018

Verified

Reviewer

Consumer Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed May 2019

I like working with these folks

We've just started with them, but I really like the people and their website.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's very easy to accept or reject jobs as scheduling allows, and CS is very nice. I don't know if all the companies that go through them are the same way, but Cross Country seems to be pretty awesome at actually taking care of the customer and making sure we get paid as well. The setup is much easier to use that for other vendors we've worked with.

Cons:

It takes a little getting used to at first, but I appreciate how thorough they expect us to be when we enter the claim. It's all the same info we already have on hand, just have to follow along an input. Doesn't take long once you're used to the process.

Showing 1 - 10 of 35 Reviews

See All Reviews