ServiceBox 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ServiceBox

4.3

(168)

FrontRunner 2026

Pricing

Starting at $35.00 per month

About ServiceBox

ServiceBox is an integrated cloud-based solution for commercial and residential service-based businesses such as plumbers, HVAC repairmen, locksmiths, cleaning services and more.

It offers work orders and maintenance management tools that allow users to synchronize individual work orders with job sites. When a job is finished, ServiceBox generates a report to deliver to the customer’s email. Service technicians can create quotes from anywhere on mobile devices and tablets, which can then be converted into work orders. The scheduling application features a drag-and-drop tool for updating calendars in real time. Users can create invoices based on the work order and bill the customer on site.

ServiceBox integrates with third-party applications such as QuickBooks and Sage 50. The solution allows users to populate timesheets automatically for each work site and technicians can log their hours and give real-time job reports that ties directly into the geo-locating feature. ServiceBox provides customer support via email and phone.

ServiceBox Screenshots

ServiceBox Pricing and Plans

Starting price: $35.00 per month

Free Trial

Free Version

Standard

$35.00

per user, per month

Plan includes:

Quotes
Work Orders
Recurring Work Orders
Invoicing
Expenses
Payments
Accounting Integration
Scheduling

Premium

$55.00

per user, per month

Plan includes:

Multi Location
Purchasing
Inventory

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ServiceBox Features

Popular features found in Field Service Management
Alerts/Notifications
Billing & Invoicing
Calendar Management
Contact Database
Electronic Signature
GPS
Inventory Management
Mobile Access
Online Time Clock
Quotes/Estimates
Routing
Service History
More features of ServiceBox
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
API
Asset Tracking
Automated Scheduling
Checklists
Contact Management
Contract/License Management
Customer Database
Customer History
Customer Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Debit/Credit Card Processing
Dispatch Management
Document Management
Document Storage
Drag & Drop
Electronic Forms
Electronic Payments
Employee Database
Employee Management
Employee Scheduling
Equipment Maintenance
Estimating
For Commercial and/or Industrial Electrical Contractors
For Plumbing Industry
Geographic Maps
Historical Reporting
Image Capture
Inventory Control
Inventory Tracking
Invoice Management
Job Costing
Job Management
Job Scheduling
Job Tracking
Labor Forecasting
Location Tracking
Maintenance Scheduling
Mobile Alerts
Mobile App
Mobile Signature Capture
Monitoring
Multi-Location
Online Payments
Payment Collection in the Field
Payment Processing
Predictive Maintenance
Preventive Maintenance
Pricing and Cost Calculations
Purchase Order Management
QuickBooks Integration
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recurring Appointments
Recurring Orders
Reminders
Repair Tracking
Reporting & Statistics
Scheduling
Search/Filter
Status Tracking
Task Scheduling
Technician Management
Template Management
Third-Party Integrations
Time & Attendance
Time Off Management
Timesheet Management
Vehicle Information
Workflow Management
Work Order Creation
Work Order Management

ServiceBox Integrations

QuickBooks Online

Integration rated 4.1 from 13 reviews

Sage 50 Accounting

Sage 300

QuickBooks Desktop

ServiceBox User Reviews

Overall Rating

4.3

Ratings Breakdown

46%

42%

12%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.3

Functionality

4.1

Maxine L.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Reviewed August 2025

Great software from a Canadian Company

Overall great software to use given that we use Sage50 Canada. Would recommend, especially if you are using mostly on computer.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The biggest pro for us is they fully integrate with Sage 50 Canada. No other software on the market does it. The also have a very responsive development team that is helpful when there's issues. It's also helped streamline our operations from paper to electronic. Relatively flexible software to adapt to individual business needs. They are also priced really competitively and they've also grandfathered us as we've been with them a long time. Very easy and intuitive to use for the most part. It's made quoting customers so much easier than what we dealt with in the past.

Cons:

The app is a bit tedious to use. When you click open a work order, you have to wait til it loads a webpage. It's not super seamless for those who are using it on the phone. No real issues on the computer. Their servers will slow down and go down occasionally.

Reasons for choosing ServiceBox

I searched for 6 months and went on numerous calls. Service box was the only app that seamlessly integrates with Sage 50. We've even had cold calls of other companies since then and I turn them away immediately as there's no Sage 50 integration,

Vendor Response

Hi Maxine, thanks for this review. We're glad the Sage accounting sync is working for you, and appreciate you mentioning it. We also appreciate your honesty about the mobile situation. We're aware, and a revamp of the app is in the development queue, though that will be down the road a bit. Thanks for the reminder of the importance of that job. Have a great rest of the summer, and thanks for being a ServiceBox customer.

Replied August 2025

Anna R.

Verified reviewer

Construction

11-50 employees

Used daily for less than 2 years

Reviewed October 2025

Good program with a few drawbacks

It's met our needs in that it allows us to have a live database that our technicians and our office can see at the same time so that we all have the information that we need.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that the program allows us to keep records of our customers and their equipment all in one place. It simplifies and streamlines our service department and allows us to be more on top of sending out quotes to customers.

Cons:

It is slightly limited on the customization side of things, such as how invoices and quotes are formatted. It also doesn't allow you to look at the pictures of equipment that you've saved to a jobsite, which defeats the purpose of saving a picture...

Reasons for choosing ServiceBox

Because it had the most customization to our needs and it already was based on HVAC, which is our field.

Vendor Response

Hey Anna, thanks for this review and for the kind words! If you have time, we have a Feature Request page that you can access through the dropdown menu under your name in the UI. Why don't you suggest the jobsite pictures in there? If enough other customers vote in favor of it, our developers move it closer to the front of the development queue. Have a wonderful day, and thanks again.

Replied November 2025

Ryan S.

Verified reviewer

Construction

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2022

Top notch

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Love the quoting format, timesheets, ease of operating. Support

Cons:

I HAVE NO COMPLAINTS. Would recommend this to any company

Dennis C.

Verified reviewer

Facilities Services

2-10 employees

Used daily for more than 2 years

Reviewed August 2025

Very Practical

Amazing, Saves a lot of time and paperwork. Saves administrative cost and time. The help with customizing at the start of setting it all up was very helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. No more paper to file and mail out 2. Work Orders create timesheet 3. Multiple ways to access information from different locations within the software 4. Integrates with QuickBooks Online software. 5. Able to link everything from quote through to work order and then invoice. 6.Like being able to include holiday schedules in the calender etc.

Cons:

1. I wish it was easier to look at the scheduler in the phone app like it is on the computer. 2. It would be nice to have the option to open attachments that were attached in the Work Order phase when you are in the Invoice phase. 3. While pricing an invoice rather than just showing the actual dollar value profit in the job, it would be helpful to have it show the percentage profit so we don't have to keep doing the math to see where we are at as far as profit or profit margin etc. while we are pricing up the invoice.

Reasons for switching to ServiceBox

We still use QB online for accounting but no longer use it for quotes, no longer use paper work orders or invoicing.

Vendor Response

Thank you for sharing your feedback and experience with ServiceBox! These are valuable insights, and we’ve shared your suggestions with our development team to enhance these features in future updates. We appreciate you being part of the ServiceBox community and helping us make the software better for everyone.

Replied August 2025

Hau T.

Verified reviewer

Construction

11-50 employees

Used daily for less than 2 years

Reviewed August 2025

Great software for service business

Great overall, Software can be a bit hard to understand at first but the teams is helpful. Implementation with quickbook is awesome.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Canadian based and Canadian pricing, Value for money. Have Purchase ordered and price books, inventory management. Sync to Quickbook. Also have feature for equipment that help tracking.

Cons:

Does not have much for sales tracking. Has some bugs but Software gets updated frequently, Price is going up but have legacy customer programs. Software has a lot of features which can be a lot to learn at first. Software only work online, so if you have no internet or cell coverage you won't be able to do anything. It has PM feature but is not very robust.

Reasons for choosing ServiceBox

Feature and price. Had must of what we needed at a decent price

Reasons for switching to ServiceBox

Lack of features like PO, re-occuring WO, Sync with accounting. Jobber highly encourage credit card payment as they benefits from it and we pay the fees.

Vendor Response

Hello thanks for this review Hau. We appreciate the kind words. And yes, you're right, an offline mode would be helpful to our customers who work in remote locations or below ground, and I'm happy to tell you it's on our development radar, though it's currently further down the queue. But thanks for the reminder. I hope you have a wonderful week.

Replied August 2025

Nathan P.

Verified reviewer

Retail

51-200 employees

Used daily for less than 2 years

Reviewed October 2025

Service Box Rocks!

Overall it has been very good. I would recommend. Very user friendly, very accurate, works with our accounting system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Super easy to learn and user friendly. Hardly any glitches in software, Multi device compatibility. Easy to find information when needed, from work order, quote or other.

Cons:

The follow up feature needs some work. Very difficult to dismiss alerts. I have been trying to figure it out for quite some time.

Reasons for switching to ServiceBox

Lack of support from company, outdated software that could only be used on windows 8 laptops.

Vendor Response

Thank you for taking the time to share your feedback. We are happy to hear the software is accurate and user-friendly. Regarding the difficulty you are experiencing with dismissing follow-up alerts, we want to resolve this technical issue quickly. Please open a support ticket through the app or email our support team at support@getservicebox.com. This ensures we can log the specific glitch and prioritize the fix immediately

Replied October 2025

Jeremy S.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Reviewed October 2025

Service Box...meh.

Good for now but we plan on switching soon. The customer service people have to be emailed for any changes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The CRM function helps with daily operation. The scheduling option to drag and drop are nice. Notes on customer profiles are good.

Cons:

Simple tasks are made complicated by this software such as zipcode not printed on work orders, screens not properly displayed on cell phone, and the quality of pictures uploaded are not very good.

Reasons for choosing ServiceBox

Cost was a big factor in our decision making process.

Vendor Response

Hi Jeremy, Thanks for sharing your experience. We’re glad to hear ServiceBox has been helpful for your day-to-day operations, especially the CRM and scheduling tools. We also appreciate the honest feedback. Things like mobile layout are areas we’re actively working to improve. Our team would be happy to help resolve the zip code issue at any time (But yes, email our support team!). Thank you again for giving us a try and for helping us improve the platform.

Replied November 2025

Benjamin S.

Verified reviewer

Construction

2-10 employees

Used daily for more than 2 years

Reviewed May 2025

Awesome Work Order Management Software Perfect For Service Work

I signed up with service box after trying out some other work order management softwares that simply didn't have the layout, functionality, or features that service box did. I recall an in depth conversation with [sensitive content hidden] where as overwhelmed as i was after discussing all of my needs, and how Service box fills those needs and more, I was reassured that it is very practical to use it as a work order management software and ease into the advanced features as your need arises. I also worked directly with [sensitive content hidden] having customizations made to fit my specific needs, so Service box is able to and willing to implement specific customer modifications as needed. I have, and still, recommend service box to everyone I can, because its a fantastic software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What sold me on Service Box was the ease of use, all of the features it is capable of and how service oriented the software / product offered is

Cons:

With any software that allows so many intricacies, it is inevitable that after a long duration of diving deep into utilizing all of the features, it becomes time consuming and difficult making changes on the same formats, such as adjusting a specific note on a recurring work order, removing or adding a check box on created checklists, ect.

Reasons for switching to ServiceBox

I needed a much more advanced service work order management software and SB more than immediately filled that gap

Scott S.

Verified reviewer

Telecommunications

2-10 employees

Used daily for less than 6 months

Reviewed October 2025

Happy new customer

Overall, the productivity of our technicians and office staff seem to have increased. No major complaints on the software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The onboarding support offered by the team was excellent an it also covered some of the customization needed for your business. The Training that they put on for our technicians was very helpful as well.

Cons:

The mobile app used by technicians, in my case is a bit clunky. It comes up with many notifications when a job is scheduled, moved or changed, but the amount of notifications tends to lead me to ignoring them all together. If it would open directly to the Web view of ServiceBox, that would be very helpful.

Reasons for switching to ServiceBox

The feature set in ServiceBox is much greater and TradeTraks scheduling was very painful to work with.

Vendor Response

Hi Scott, thank you for the review and the kind words. We hear you on the mobile app and are working on it! If you have time, we have a Feature Request page that you can access through the dropdown menu under your name in the UI. Why don't you suggest control for fewer notifications in there? If enough other customers vote in favor of it, our developers move it closer to the front of the development queue. Have a wonderful day, and thanks again.

Replied November 2025

Christianne B.

Verified reviewer

Electrical/ Electronic Manufacturing

2-10 employees

Used daily for less than 6 months

Reviewed October 2025

The best program for service Industries

Wonderful!! You really get a well organized platform for your business that is worth every penny!! They help you every step of the way so nothing is missed or done incorrectly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Service Box is a great company and the software is great for service industries. Keeps you very organized and your employees on point!

Cons:

The only thing is I wish they tracked commissions but I hear it is in the works. So I am very excited

Reasons for switching to ServiceBox

Price and more features to use in Service box

Vendor Response

Hey Christianne, thanks for this review and for the kind words! If you have time, we have a Feature Request page that you can access through the dropdown menu under your name in the UI. Why don't you suggest commission tracking in there? If enough other customers vote in favor of it, our developers move it closer to the front of the development queue. Have a wonderful day, and thanks again.

Replied November 2025

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