ManageEngine Remote Access Plus vs Zoho Assist: Which is best for you?

Having RAP on an on-premises server gives us greater control over users and an additional layer of security, It also allows us to perform various functions without having to access the user's endpoint, thus avoiding interrupting their work

I have not needed to contact their technical support on this product so I have no opinion on the quality of their support at this time.

The platform allows me to have all the equipment I need to provide service to clearly organized and always available, which makes day-to-day operations much more efficient.

Have some connection issues and lag. If a user has a dual-screen setup, it doesn't always allow the remote session to be moved to the preferred screen, causing frustration for the technician.