ESO Fire RMS 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

ESO Fire RMS

2.7

(18)

Pricing

Pricing available upon request

About ESO Fire RMS

ESO Fire RMS is a records management solution designed to help fire departments handle incidents, personnel, inspections, checklists, permits, assets and more. Administrators can create scheduling plans for staff members and issue permits and log expirations for properties.

Using ESO Fire RMS, professionals can create recurring tasks and automate National Fire Incident Reporting System (NFIRS) submissions. Fire departments can manage training courses, update hydrant status and track property history on a unified platform. Additionally, supervisors can document inspection details and use digital checklists to capture vehicles’, personnel’s and equipment's conditions.

ESO Fire RMS facilitates integration with various ESO systems including ESO EHR. Pricing is available on request and support is extended via phone, email, live chat and documentation.

ESO Fire RMS Screenshots

ESO Fire RMS Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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ESO Fire RMS Features

Popular features found in Fire Department
Alerts/Notifications
Equipment Tracking
Facility Management
For First Responders
Incident Response Checklists
In-Vehicle Navigation
Records Management
Scheduling
More features of ESO Fire RMS
Access Controls/Permissions
Activity Tracking
Attendance Management
Communication Management
Compliance Management
Customizable Forms
Document Management
Email Management
Geographic Maps
Incident Management
Inspection Management
Inventory Management
Multi-Location
Pictometry Imagery
Search/Filter
Sensor Data
Status Tracking
Tactical View
Training Management
User Management

ESO Fire RMS User Reviews

Overall Rating

2.7

Ratings Breakdown

17%

22%

33%

Secondary Ratings

Ease of Use

2.3

Value for money

2.4

Customer support

2.2

Functionality

2.9

Danilo D.

Verified reviewer

Public Safety

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

FIREHOUSE Software Review

The benefits are we are able to do our charts and QA/QI in a timely manner and we are able to use the scheduling portion and setup times easily as well for scheduling.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use the firehouse software for our scheduling and for our reporting and it is the best.

Cons:

None needed the software meets all our expectations

Wyatt W.

Public Safety

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2017

Does a lot of things pretty good

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I'm currently using the 7.x version and not FHnet. I have only played with FHnet and cannot give guidance. I also use the client provided server model and have not used the hosted services offered. Admin side is fairly straight forward and easy to use. They used a proprietary software for reporting in the older version based on FireFox. Crystal knowledge will go a long way with this. They have conferences every year and they teach you everything you might need to know about reporting (the best reporting courses I have ever taken). The newest version is using SQL reporting which is free and has a lot of youtube videos. The conference again will help with this. User side is straight forward, but a little clunky. Easy to set custom rules and require fields when you want. Interfaces with many other software packages including: Kronos Workforce TeleStaff, OSSI CAD, Rescue One CE provider. If you have a little database knowledge, you can do just about anything. Lots of task that can be set up automatically. Automated reports. It is easy to import bulk data and export bulk data from the software directly. Also have a ipad version for inspections.

Cons:

Tech support usually makes you leave a message, but generally calls back within a few hours. Started using other software for scheduling, truck and SBCA checks because they are easier. Did not like the EMS package offered. They could do very little customization. When I asked about a field that would be required by my region, they stated that not enough people wanted it so they would not do it. I would say the 9 county region around Houston, Texas as being a very large group of people.

Verified

Reviewer

Higher Education

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed April 2018

Work with this program every 3rd shift for charting purposes

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Prior to other programs becoming more readily available FH had everything a user could want in charting because nothing really existed pre-hospital. Now with programs catching up and surpassing FH, FH has not continued to keep up with the times. There is not much to look at for Pros outside the fact it is still #1 for NFIRS reports only because it is FIREHOUSE, it should be good at that.

Cons:

Just about everything in this program, I apologize for being harsh but it has been bought and sold many times now and the development and upkeep of the software has fallen by the far wayside. Customer service can take up to months to respond and I believe only because you emailed them enough times. There is no way to truly modify the fields you want to modify even though that was a portion of their sales pitch. The program loses data as you are typing through your chart so we have learned to avoid certain "automation" buttons. This once great program has fallen quite far from its original design.

Samuel I.

Verified reviewer

Public Safety

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Great customization

We used Firehouse for 5 years. It was great for putting data in and getting it out but could cause other issues.

Ratings Breakdown

Ease of use

Functionality

Pros:

The ability to make your own reports was great. Also, you could set certain questions to make other questions be asked. This made it easy to be able to get as much information from the data inputter as possible.

Cons:

There was a little much customization on some stuff and could cause other issues if you didn't know what was being changed.

Daniel A.

Verified reviewer

Government Administration

201-500 employees

Used daily for more than 2 years

Review source

Reviewed January 2018

Firehouse is meeting our needs.

Effectively runs our fire department.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Locally hosted and self managed. Light on server and workstation resources. Reliable and stable software. This application has lots of options and features. Support seems to be getting better and better.

Cons:

This software has a bit of an older look and feel. Application is very hard to use on a mobile device. Lots of training required to effectively use the software.

Mark S.

Verified reviewer

Government Administration

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2022

Fire Inspection and Permit Problems

I currently use ESO daily as a fire inspector. it is cumbersome. It is now set to replace the ERS systems in the other fire department I volunteer for. attempted to contact the company several times about the problems. I was told my situation would be escalated up the chain multiple times then never hear back from anyone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Not much at all. I am not happy with this product or their customer service.

Cons:

The fire inspection side is extremely poor in its operations. Fire Inspections and permit obviously are an extremely low priority for this company. The biggest issue is the ability to search for addresses or businesses by name. unable to find occupancies that you know are loaded in the system. cannot forward the inspection notes from a previous inspection.

Reasons for switching to ESO Fire RMS

Bought by ESO

Austin M.

Government Administration

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed August 2017

IT Administrator of Firehouse for Fire / EMS

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It integrates with our CAD. When it works, it works okay. It does what it says for the most part, and has been around for awhile.

Cons:

When you call in with a problem, the tech has 20 minutes to fix the problem, and then they make it into a ticket. It can takes many days to hear back about it. Sometimes I have had to call in multiple times about the same open ticket, and have to talk through the issue from scratch with each one. The software is definitely not intuitive in any way. It is 5 clicks to attach a document to an occupancy, and if it doesn't work, that's at least 4 days to get it fixed. Sometimes it seems like most of the repair tech's themselves don't understand the software. One time I was asked if I had Googled the error code myself to see if I could find anything. The FH Inspector app requires many things to work together for the program to work, which means it doesn't work as much as it does. The Fire Marshals still carry paper with them for when it is down.

John B.

Public Safety

Used daily for more than 2 years

Review source

Reviewed January 2017

There are better products than Firehouse

Firehouse is way behind in regards to offering up-to-date technology. They have taken on the model of buying software and trying to integrate it with their existing platform rather than develop new software. Xerox acquired them years ago and users thought it would be a benefit but the company has only gone down hill since. Their customer service was never good and has also declined in the 8+ years I've worked with them. I was very relieved when our department finally gave up on Firehouse.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Cons:

Not intuitive. Runs on old software (FoxPro). Mobile products are horrible. Customer service is practically non-responsive for all but the most basic of issues.

Jenna S.

Used daily for less than 2 years

Review source

Reviewed May 2017

Horrible. They don't care about their customer, only their bottomline

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Cons:

It's awful and I would NOT RECOMMEND. It is redundant, not easy to fill out, and there are no manuals to help users make it work better for their needs. I contacted Customer Service and it took them 2 weeks to get back to me for a simple database question. They were really nice, probably the nicest company reps I've dealt with, but not very helpful for an immediate need. It would have taken me less time to hand write the list that I was asking about. Don't even get me started on their sales team, THE WORST. If I didn't HAVE to use this system, I wouldn't. Trust me, there are better options out there.

John G.

Government Administration

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2016

Reports-Ok everything else way to complicated FH Sketch etc

FH Sketch is WAY to complicated unless you are a CAD pro and know all of the functions and how to operate the program. I have spent hours reading and watching how to videos and I can get it done but it is NOT user friendly at all. Mobile inspections not a plus. FireHouse can do at lot of things - but it needs a major overhaul to make it user friendly

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Options and what it can do

Cons:

It's so complicated that you can't utilize all that it offers

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