First Due 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

First Due

4.6

(58)

Pricing

Pricing available upon request

About First Due

First Due is a complete solution to streamline your Fire & EMS agency's workflow. First Due suite unifies all your agency's critical functions, including NFIRS, ePCR, Fire Prevention, Pre-Incident Planning, Scheduling & Personnel Management, Assets & Inventory Management, Training, Community Engagement, Mobile Response, and more - all within a single application.

We believe that data-driven and responder-focused solutions are the future of Fire & EMS operations, which is why our suite performs independently as best-of-breed applications and together as the last piece of software your agency will need to buy. You'll save time and money eliminating the need to manage multiple platforms and struggle with manual data entry.

First Due is available anywhere on any device, providing your team with the flexibility they need to stay productive, whether at the station, responding to incidents, or engaging with the community you serve. This means you can spend less time worrying about logistics and more time focusing on the things that matter most - protecting your community and saving lives.

At First Due, we understand the unique challenges that Fire & EMS agencies face, which is why w...

First Due Screenshots

First Due Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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First Due Features

Popular features found in Fire Department
Alerts/Notifications
Equipment Tracking
Facility Management
For First Responders
Incident Response Checklists
In-Vehicle Navigation
Records Management
Scheduling
More features of First Due
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Escalation
API
Attendance Management
Availability Indicator
Availability Management
Barcode Recognition
Billing & Invoicing
Communication Management
Compliance Management
Controlled Substance Tracking
Customizable Forms
Data Import/Export
Dispatch Monitoring
Document Management
Document Storage
Electronic Signature
Employee Management
EMS Service Roles Time Clock
Event Calendar
Fleet Management
Fuel Management
Geographic Maps
Incident Management
Inspection Management
Instructor Management
Inventory Management
Maintenance Scheduling
Mobile Access
NEMSIS Compliance
Offline Access
Overtime Calculation
Patient Records Management
Pictometry Imagery
Real-Time Notifications
Reporting/Analytics
Reporting & Statistics
Routing
Search/Filter
Sensor Data
Shift-End Alerts
Shift Management
Status Tracking
Tactical View
Third-Party Integrations
Timesheet Management
Training Management
User Management
Vehicle Maintenance

First Due User Reviews

Overall Rating

4.6

Ratings Breakdown

72%

21%

Secondary Ratings

Ease of Use

4.5

Value for money

4.4

Customer support

4.6

Functionality

4.5

Bob M.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 2 years

Reviewed April 2025

Great Product, Great Price

From implementation a year ago to tweaking the products to fit our service has been very good. We are always finding ways of making it work better for an and the team at FirstDue has been very accommodating.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Quality and Pricing for small services specifically

Cons:

Learning to use workflows was very difficult, I still do not think I know fully the capabilities of the software to tweak it even more. We do have a call set up to help me understand the process better.

Reasons for choosing First Due

Cost, and the ability to customize everything.

Reasons for switching to First Due

We got more bang for our buck. As a small district we have to be very wise about spending and make sure we are getting the most out our money. First Due did that for us.

Lee S.

Verified reviewer

Public Safety

51-200 employees

Used daily for less than 12 months

Reviewed June 2025

Its been a great move fro our department

From the very first demo, the team was able to show how the system could do what I asked, there were no empty promises of "let me see", they knew the system and how it could already meet my needs. After implementation the follow up on everything has been great

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer Service has been top notch, nearly everyone has fire experience and understands the needs of a fire dept and can communicate on a firefighter level.

Cons:

I really have no complaints, the implementation process went smooth for such a large project, the follow up on everything has been addressed timely

Reasons for choosing First Due

The fact that during demo all of our questions were met with a visual answer of how the system could perform what we asked, there were no empty promises

Reasons for switching to First Due

Lack of customer service, horrible commination, lack of modules, empty promises

Bobby C.

Verified reviewer

Public Safety

11-50 employees

Used daily for less than 12 months

Review source

Reviewed January 2025

SAR teams steer clear

We are a search and rescue team in remote Colorado. Our county switched to First Due as some of our county fire teams had heard good things about the software. I would give the roll-out and training a 1 out of 5: Lack of communication, training, and slow responses to our concerns. Since rolling it out I generously gave the app a 2 out of 5. It works as intended sometimes but as first responders, we need it to work every time. We now have over 120 emails going back and forth with support on issues the app has had. Our fire teams like the app, but they do not depend on it as an incident response app. We are back on pagers as our incident response tool due to the unreliability of this First Due.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a simple interface and when it works, it is nice!

Cons:

Roll out was unprofessional. Customer support has been a challenge at best. App works as intended about 60% of the time.

Benjamin T.

Verified reviewer

Public Safety

11-50 employees

Used daily for less than 12 months

Reviewed June 2025

Great product. Constantly evolving.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

First Due is great because of all of the different modules that we were able to combine to get rid off all the individual software that we were using. The mobile responder is fast and reliable.

Cons:

The asset module needs some customizable fields for truck information. When requesting trade time it does not notify the person that is being asked to trade with.

Reasons for choosing First Due

ESO did not call us back. ImageTrend was not as functional or well built.

Reasons for switching to First Due

To combine our software into one vendor and to get a few other modules that we were needing.

Dennis G.

Verified reviewer

Public Safety

11-50 employees

Used daily for less than 2 years

Reviewed April 2025

Finally a true all in one solution.

It's been pretty good. Everyone has been helpful and responsive. It's the first platform that I've found that is pretty good all around. Most software systems only do a couple modules well and are not as encompassing as First Due.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They are constantly updating their features and modules. With each version the system gets better.

Cons:

Some of the fields like contacts are not global within the modules and have to be entered in multiple locations.

Reasons for choosing First Due

The modules seemed to work together better and offered a better holistic experience.

Reasons for switching to First Due

I was looking for a better all in one solution.

Matthew D.

Verified reviewer

Law Practice

201-500 employees

Used daily for more than 2 years

Reviewed June 2025

First Due in the Fire Service

From Implementation to go live First Due has been awesome. Keeping the customer in mind when requests are brought to the table and executing them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

First Due is an amazing product. From Implementation and training things went smoothly. Support is amazing and really engaged in the customers.

Cons:

Sometimes no updates with minor bug fixes which sometimes has sections moved. Overall nothing really else.

Reasons for switching to First Due

Company was purchased by ESO and was not happy with the new product

Joseph M.

Verified reviewer

Public Safety

51-200 employees

Used daily for less than 2 years

Reviewed November 2024

Premiere Emergency Services software solution

As a fire service leader who has managed RMS systems for over 25 years, and personally managed 5 or more vendor transitions over that time, I can confidently say First Due is the first to meet all of our needs, and exceeds expectations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

First Due is one of the only emergency services records management vendors that offers an almost complete suite of solutions, covering almost every aspect of our operation and administration. The system feels purpose-built for the web and mobile environment, and the product is continually upgraded. There is definitely not a lack of innovation.

Cons:

At times, there are so many new features and improvements that things sometimes get broken, causing temporary loss of some functionality.

Reasons for choosing First Due

The breadth of product capability and user experience. This was the only vendor that offered almost everything we needed in a single system, and had the best reviews by our personnel after trying the demo account.

Reasons for switching to First Due

Acquired by ESO with no plan for transition

Brett B.

Verified reviewer

Government Administration

51-200 employees

Used daily for less than 2 years

Reviewed October 2024

First Due Review

Other than the rough start, our experience has been wonderful. Once our issues were in the hands of the proper people, they have been handled quickly and professionally. The staff are top notch, knowledgeable in IT and understand the fire service and our needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

First Due brings all of our operations under one umbrella. Prior to purchasing First Due, our processes were disjointed and inefficient. There was a duplication of effort, entering the same information into multiple systems on multiple platforms. This increased the workload on our personnel and resulted in errors in data entry. Simple tasks like entering work schedules that were previously cumbersome and unavailable to systems downstream such as NFIRS and payroll are now streamlined into one system. Information entered once into the Scheduling module is then available to Command Board, Incident Documentation, Payroll and exposure reporting. This frees our people to serve our citizens rather than be a slave to IT.

Cons:

Our implementation was honestly rough. We had one Implementation Manager who attempted to implement all our products. She was kind and tried her best; however she lacked the time, bandwidth, and technical ability to work across all platforms. I do believe the process has changed since we onboarded. I am confident this change will make the implementation process much smoother.

Reasons for choosing First Due

Completeness of the product line and usability of the system.

Reasons for switching to First Due

Fire Programs as antiquated slow. We used other programs such as Streetwise for response, Time Clock Plus for time tracking, Excel spreadsheets for scheduling, Access for inspections, and CAD Zone for pre-plans. We have all products under one umbrella now.

Clint S.

Verified reviewer

Public Safety

501-1000 employees

Used daily for less than 2 years

Reviewed October 2024

A Must-Have for Modern Fire Departments

Overall, First Due has been a game-changer for our department. It’s made us more efficient, improved our community engagement, and given us tools to better manage both incidents and fire prevention. The ability to track assets, manage personnel, and use real-time data has transformed how we operate. It’s hard to imagine running a modern fire department without it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked most about First Due was the way it streamlined our entire department’s operations. From pre-incident planning to incident reporting, everything is centralized, making it easy for our team to stay prepared and efficient. The real-time data through the mobile app was a standout feature, giving our firefighters critical information in the field and helping us make informed decisions when seconds count.

Cons:

It’s hard to call this a true "con," but the speed at which First Due continues to evolve can sometimes be a challenge to keep up with. The platform is constantly adding new features and updates, which is great for staying cutting-edge but requires us to stay on top of training and implementation.

Reasons for switching to First Due

It was essentially being sunset and not supported.

Paul L.

Verified reviewer

Public Safety

11-50 employees

Used daily for more than 2 years

Reviewed October 2024

First due and you

Positive. Just moved over from ers to first due for nfirs. The end users had no complaints. I excited about the newerr features in the program that were shown in unify 2024. All about information sharing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How certain things can be customized to your departments needs, the support section has some good content to answer internal questions

Cons:

As a non-computer person I get a little lost in the program. If i dont create or assign an asset in a few months its takes me alittle longer then I would like to relearn. But once I got it, its not a big deal

Reasons for switching to First Due

Trying to minimize log ins, more options in the program, better customer service, one program for one mission and one place to put data in

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