First Due 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

First Due

4.6

(58)

Pricing

Pricing available upon request

About First Due

First Due is a complete solution to streamline your Fire & EMS agency's workflow. First Due suite unifies all your agency's critical functions, including NFIRS, ePCR, Fire Prevention, Pre-Incident Planning, Scheduling & Personnel Management, Assets & Inventory Management, Training, Community Engagement, Mobile Response, and more - all within a single application.

We believe that data-driven and responder-focused solutions are the future of Fire & EMS operations, which is why our suite performs independently as best-of-breed applications and together as the last piece of software your agency will need to buy. You'll save time and money eliminating the need to manage multiple platforms and struggle with manual data entry.

First Due is available anywhere on any device, providing your team with the flexibility they need to stay productive, whether at the station, responding to incidents, or engaging with the community you serve. This means you can spend less time worrying about logistics and more time focusing on the things that matter most - protecting your community and saving lives.

At First Due, we understand the unique challenges that Fire & EMS agencies face, which is why w...

First Due Screenshots

First Due Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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First Due Features

Popular features found in Fire Department
Alerts/Notifications
Equipment Tracking
Facility Management
For First Responders
Incident Response Checklists
In-Vehicle Navigation
Records Management
Scheduling
More features of First Due
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Escalation
API
Attendance Management
Availability Indicator
Availability Management
Barcode Recognition
Billing & Invoicing
Communication Management
Compliance Management
Controlled Substance Tracking
Customizable Forms
Data Import/Export
Dispatch Monitoring
Document Management
Document Storage
Electronic Signature
Employee Management
EMS Service Roles Time Clock
Event Calendar
Fleet Management
Fuel Management
Geographic Maps
Incident Management
Inspection Management
Instructor Management
Inventory Management
Maintenance Scheduling
Mobile Access
NEMSIS Compliance
Offline Access
Overtime Calculation
Patient Records Management
Pictometry Imagery
Real-Time Notifications
Reporting/Analytics
Reporting & Statistics
Routing
Search/Filter
Sensor Data
Shift-End Alerts
Shift Management
Status Tracking
Tactical View
Third-Party Integrations
Timesheet Management
Training Management
User Management
Vehicle Maintenance

First Due User Reviews

Overall Rating

4.6

Ratings Breakdown

72%

21%

Secondary Ratings

Ease of Use

4.5

Value for money

4.4

Customer support

4.6

Functionality

4.5

Verified

Reviewer

Public Safety

51-200 employees

Used daily for more than 2 years

Reviewed October 2024

First Due or go Home

Over all I believe it’s a great product and is only going to get better in time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The easy transfer of data from one software to another.

Cons:

The Investigation module. The over all way we to to set up and track inventory.

Reasons for choosing First Due

Price of the software only. They have a great product just over priced.

Reasons for switching to First Due

Old out of date system that was no longer supported

Dylan R.

Verified reviewer

Public Safety

11-50 employees

Used daily for less than 2 years

Reviewed June 2025

Response Technology for the 21st Century

First Due has been integrated into our department's everyday life and we love it. Our firefighters use it for preplans, asset management, response, and even our training tracking. Our department has really adopted the mindset that we have this technology, so we are going to use it!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

First Due offers a one stop shop for all your fire department needs. It provides everything from the preplan to the finish of the call with the report. If you are looking for something to reenergize your software needs within the fire service, this is your place to be. They are innovative and listen to their customers when it comes to new technology and settings that helps the everyday firefighter. Whether you are a volunteer department or career, this software is for you!

Cons:

We have had some tickets outstanding for a while that we have not gotten updates on. The price is also getting a little high. It seems like, at times, they release a new module just to get more money from you. Take for example the health and wellness module or the arson tab. What you would think should come int he base modules, is an extra add on. Somethings are understandable such as the EPCR or even the command module, but simple modules that would be useful for all fire services, should not be an extra fee just to have access to them. As other 3rd party vendors grown, they will start coming out with similar modules with all inclusive pricing which could drive people to look elsewhere to save money in the current economy.

Reasons for switching to First Due

Firehouse went out of business and we were tired of dealing with antiquated technology.

Daniel H.

Verified reviewer

Public Safety

11-50 employees

Used weekly for less than 2 years

Reviewed June 2025

First Due Review

Pleased. But I believe First Due has a lot of room to grow. I have seen a lot of change for the positive over the past two years. However, more is needed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to adjust to your department. Additionally, their willingness to work through issues and aid you in design.

Cons:

The flow of the EMS reports. When compared to ESO, it does not match up. Additionally, how the warning errors are presented.

Reasons for switching to First Due

Simply put, we were looking for a better system.

Paul M.

Verified reviewer

Public Safety

201-500 employees

Used daily for more than 2 years

Reviewed June 2025

Fantastic product. Amazing customer support

We are so pleased with the product. Originally we were just looking at pre-plan software. Theirs was by far the best in the industry. We then added several more modules and are extremely pleased with all that we have. There is a learning curve that some users were finding challenging, yet once they had been working with the product a few days they are comfortable with it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is top notch and the customer service is terrific. They are there whenever we need help configuring a module or solving a problem during production.

Cons:

The set up for the system is quite lengthy. They do walk you through the steps needed to get it done. It can appear overwhelming but when broken down into small chunks it is manageable. I definitely suggest a team to do the implementation with tech savvy individuals on the team.

Reasons for choosing First Due

Ease of use. Knowledge of salesperson. Customer service. Hands down First Due was better than all of them. A salesperson from one of the alternative products that we considered showed up to our demo after he had too many adult beverages. It was quite unprofessional.

Reasons for switching to First Due

Zoll FireRMS is a very old product that has not been updated in a very long time. We would have needed to move as Zoll is discontinuing the product at the end of 2025.

Anthony P.

Verified reviewer

Public Safety

11-50 employees

Used daily for less than 2 years

Reviewed June 2025

An All-In-One system with great customer service.

Overall, we are happy with everything First Due does for our department. The system has helped us streamline and share information internally with our members and externally with other agencies. While we currently do not utilize all the modules First Due has to offer, we recognize the benefits the modules we don't use have, and as our department continues to grow, we appreciate that First Due will grow with us to continue to meet our needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

First Due has the capabilities to perform the work my department needs all into 1 complete package. It's more than just Fire and Medical reports. It tracks all of my department's pay codes, member training hours, and integrates our pre-plans with the mobile responder app, giving us the ability to share information with our personnel and surrounding mutual aid partners with ease. Any issues we have had have been promptly addressed. The First Due staff have been great at listening to what we want and need out of the system, and have been very accommodating in helping us customize different modules to meet our needs.

Cons:

Inputting individual equipment, hand tools, appliances, kits, apparatus, and their locations seems very redundant and time-consuming. While you can create custom check-offs for your apparatus, station, and equipment, the creation process can be slightly tricky.

Reasons for choosing First Due

First Due provided our department with everything we were looking for. We felt First Due would be able to more easily offer more capabilities in the future as our department continues to grow.

Reasons for switching to First Due

Emergency Reporting was purchased by ESO. Moving forward, Emergency Reporting was no longer going to be updated for NFIRS or NEMSIS compliance. Our department looked into multiple different reporting software systems, and First Due was one of the only ones that could provide us with everything we were looking for.

Britta M.

Verified reviewer

Public Safety

501-1000 employees

Used daily for more than 2 years

Reviewed June 2025

First Due is a first rate platform!

From implementation to ongoing support, First Due has proven to be customer-focused. They take feedback to heart and listen when customers find a product gap. The customer success program in which you meet with your customer success manager on an ongoing basis to ensure the product continues to meet your needs and provide a direct line to escalated support if necessary shows the company's dedicated to ongoing success and satisfaction. As they continue to work on building modules that communicate with each other and meet the needs of the developing trends in the fire service, the First Due platform becomes more advanced every day.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I manage 16 departments and they all utilize First Due in slightly different ways. Overall, the biggest compliant given about the First Due platform is that it's a one-stop shop for all the things they need to document on a daily basis. From an administrative perspective, the best part about First Due is their willingness to listen to their customer base. They have an ideas platform where users can submit product enhancement requests. Other users can view those and up-vote their favorites - and First Due actually listens and implements these ideas!

Cons:

First Due is still working on their cross-module consistency and compatibility. In the two years we have been with First Due, this has improved immensely but there is still room for growth. Additionally, First Due has a deficit in report writing for the advanced user and in the ability to create custom forms for things like a printed incident report, investigation report, inspection report, etc. The form designer inherent to the system is not intuitive and lacks the ability to do much more than customize the logo header at the top of the page.

Reasons for choosing First Due

The vast product offering and one-stop shop mentality plus the forward-thinking, customer first mentality put First Due head and shoulders above the rest.

Reasons for switching to First Due

Our legacy software was no longer supported by its vendor and was going to be end-of-life'd.

Greg W.

Verified reviewer

Public Safety

11-50 employees

Used daily for less than 2 years

Reviewed June 2025

Must have for fire and EMS reporting.

Positive. The staff is responsive, helpful, and friendly. The system integrates well with all of our devices and CAD.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The responsiveness to requests. The system is very customizable, but there is a steep learning curve to the process. I have had about 75% of my requests for changes or custom reports fulfilled. The other 25% is a result of the system being unable to accommodate. I do, however, have two things to note. The Assets module is outstanding. Inventory control has never been easier.

Cons:

It fills the cache on computers, causing the First Due web page to lag. To resolve this issue, simply restart your browser. Once I figured that out, things have improved, but it's still an inconvenience.

Reasons for choosing First Due

Primarily from an interoperability standpoint. All of our neighbors are using First Due, they recommended it highly, and it would give us the ability to share information.

Reasons for switching to First Due

ERS was purchased by another company and was phased out. I researched the options, and chose First Due.

Samuel I.

Verified reviewer

Public Safety

51-200 employees

Used daily for more than 2 years

Reviewed June 2025

First Due Size Up

The overall experience has been great from implementation to rolling out to our crews. The client success managers are always wanting to

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have been pleased with the entire First Due Platform. The continued improvement and advancement is what I like most.

Cons:

First Due is growing and advancing so fast it’s hard to keep up. I manage the platform alone and find it hard to stay caught up on new features.

Reasons for choosing First Due

The overall platform met all of our needs.

Reasons for switching to First Due

Downward tread of customer support. And having to make a switch either way due to the acquisition by ESO.

Chris B.

Verified reviewer

Public Safety

51-200 employees

Used daily for more than 2 years

Reviewed June 2025

Growing pains, but full of optimism.

Regarding my con and the constant change, I don't hate the change, more so the communication. It is great to see the tools evolve, become more robust, and the backend talk better to each other.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that I can do most things in one system. We have been able to eliminate 2 systems, and hopefully one more soon.

Cons:

Improvements often seem to generate extra steps or are very undercommunicated. Entering date/time on apparatus is now painfully slow vs something I can do in my sleep. Things change before the release notes come out. When that effects the user experience, my phone usually rings before I know about it.

Reasons for switching to First Due

ESO purchase and the plan to sunset that system

Bob M.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 2 years

Reviewed April 2025

Great Product, Great Price

From implementation a year ago to tweaking the products to fit our service has been very good. We are always finding ways of making it work better for an and the team at FirstDue has been very accommodating.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Quality and Pricing for small services specifically

Cons:

Learning to use workflows was very difficult, I still do not think I know fully the capabilities of the software to tweak it even more. We do have a call set up to help me understand the process better.

Reasons for choosing First Due

Cost, and the ability to customize everything.

Reasons for switching to First Due

We got more bang for our buck. As a small district we have to be very wise about spending and make sure we are getting the most out our money. First Due did that for us.

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