Hipporello Service Desk for Trello 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Hipporello Service Desk for Trello

4.8

(20)

Pricing

Starting at $10.00 per month

About Hipporello Service Desk for Trello

Hipporello Service Desk for Trello is a solution that enables users to create Trello cards from online forms and emails. Users can also use their service desk as an integrated part of their website where customers and employees can submit information in the form of either a contact form or an email directly to their team.

The service desk will be shared among the team and all requests will be documented on the progress board. Acknowledged support requests, bug reports, and sales emails flow instantly into the Trello boards.

The tool ensures visibility into all information, so tasks can be prioritized, tracked and assigned to board owners.

Hipporello Service Desk for Trello Screenshots

Hipporello Service Desk for Trello Pricing and Plans

Starting price: $10.00 per month

Free Trial

Free Version

Free

$0.00

flat rate, per month

No plan information available

Premium

$10.00

per user, per month

Plan includes:

Forms
Advanced Automation
Custom Field Support
File Sharing
Drag-and-Drop Form Builder
Branded Portal
Customize Languages
Custom SMTP

Enterprise

Pricing available upon request

Plan includes:

30-Day Onboarding
Dedicated Customer Success Manager
Premium Technical Support
Custom Solutions
Remove Branding
Custom Domain
Embedded Form
Canned Responses

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Hipporello Service Desk for Trello Features

Popular features found in Customer Support
CRM
Email Management
Knowledge Base Management
Live Chat
Service Level Agreement (SLA) Management
More features of Hipporello Service Desk for Trello
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Analytics
Autoresponders
Client Portal
Collaboration Tools
Commenting/Notes
Communication Management
Conditional Logic
Configurable Workflow
Customer Communication
Customer Database
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Document Storage
Drag & Drop
Electronic Signature
Email Templates
Event Triggered Actions
Feedback Management
Forms Creation & Design
Forms Management
Help Desk Management
Inbox Management
Issue Management
Issue Tracking
Macros/Templated Responses
Mobile Access
Prioritization
Process/Workflow Automation
Project Management
Queue Management
Real-Time Notifications
Reporting/Analytics
Reporting & Statistics
Rules-Based Workflow
Search/Filter
Self Service Portal
Single Sign On
SSL Security
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Template Management
Ticket Management
Web Forms
Website Integration
Workflow Management

Hipporello Service Desk for Trello Integrations

Trello

Hipporello Service Desk for Trello User Reviews

Overall Rating

4.8

Ratings Breakdown

85%

10%

Secondary Ratings

Ease of Use

4.8

Value for money

4.5

Customer support

4.9

Functionality

4.5

Josh S.

Verified reviewer

Hospitality

201-500 employees

Used daily for more than 2 years

Reviewed February 2024

Hipporello is a GAMECHANGER ⭐️⭐️⭐️⭐️⭐️

I can't say enough good things about [sensitive content hidden] and the Hipporello Team. I've used their services for various purposes, including damage/insurance claim tracking and now HR requests, and they consistently offer the best product and price on the market for automated forms and integrations. We're looking forward to using their solution at GuestReady for many more years to come!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how easy Hipporello has made it to centralize and gain full visibility over our HR requests. We used to deal with internal Slack messages and long email chains that would get buried or lost. Now, we have a seamless ticketing management system that's not only pretty and intuitive on the front end for the team but also clean and organized on the back end for the HR ticket owners. We've received a massive amount of positive feedback on how this system has simplified things for the team.

Cons:

In our case, we have to keep portals and help desks on separate Trello boards to protect privacy for HR requests. This setup can make it challenging to maintain uniformity and standardization across the 4-5 different boards we manage, especially when updating multiple forms. Despite this, the Hipporello team's openness and responsiveness to feedback give us confidence that, should it ever become too challenging to manage, they would be ready to adjust their roadmap and deliver a solution.

Reasons for choosing Hipporello Service Desk for Trello

None of the other competitors were able to offer the same functionality we needed.

Reasons for switching to Hipporello Service Desk for Trello

We were previously using a shared Trello board and it got too messy and overwhelmed with teammates creating cards without the correct data, or accidentally deleting lists/cards. So we sought out a solution with Hipporello to simplify this process with an automated ticketing system and haven't looked back since.

Rowena B.

Verified reviewer

Human Resources

11-50 employees

Used daily for less than 6 months

Reviewed August 2024

Definitely recommend

EXCELLENT The customer service is remarkable - fast, helpful, just what I need to get this implemented at pace.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

So easy to set up. Everything is configurable or they've thought of a better solution. Works so well into trello. Has both the form AND email conversion to trello tickets. Love being able to communicate with those who filled it the form directly through trello.

Cons:

Ummmm haven't found anything not to like.

Reasons for choosing Hipporello Service Desk for Trello

Bc looks like only Hipporello have both email integration and forms, plus it was so much easier to get started on Hipporello.

Verified

Reviewer

Non-Profit Organization Management

Self-Employed

Used weekly for free trial

Review source

Reviewed January 2026

A Reliable Service Desk Solution for Organized Workflows

Overall, Hipporello Service Desk has been a valuable addition to my workflow. It simplifies request management by turning Trello into a structured service desk, allowing better visibility, automation, and accountability. The initial setup takes some time, but once everything is configured, it runs reliably and saves a lot of time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The seamless Trello integration and automatic ticket tracking made it easy to manage requests, prioritize tasks, and stay organized in one place.

Cons:

While the Trello integration is excellent, setting up workflows and customizing the service desk can take some time and may feel complex at first for beginners.

Christian S.

Verified reviewer

Computer Software

51-200 employees

Used weekly for less than 2 years

Reviewed March 2024

Good Ticket Management integrated in Trello

Good but it should improve administration from ad administrative prospective

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fully integrated with Trello Ease of use

Cons:

Few customization Very poor administration service and billing support

Shara Rose C.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used monthly for free trial

Review source

Reviewed November 2025

Easy set up and Great tool

My overall experience with Hipporello Service Desk for Trello has been positive. It streamlined the way we manage support requests by organizing everything directly within Trello. While there were a few limitations in customization, the integration and workflow improvements were valuable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked most about Hipporello Service Desk for Trello is how seamlessly it integrates with Trello boards. It turns customer inquiries into organized Trello cards automatically, which makes tracking, responding, and managing tickets much easier without needing a separate platform.

Cons:

What I liked least was that some of the customization options felt limited, especially when trying to tailor forms and workflows to more complex processes.

Aariful Shahid S.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 6 months

Reviewed October 2024

Hipporello Service Desk Review

Hipporello Support team is really helpful. I have been taking help from agent "Mustafa" and it was a very helpful experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their automations features are handy and easy to use and saves a lot of time.

Cons:

They charge cost based on the members of Trello present. But not all the members of Trello are directly involved with the backend/Hipporello. So if there is any option for assigning roles. So that only those certain members will be charged for using Hipporello not all the other members present in Trello.

Verified

Reviewer

Biotechnology

2-10 employees

Used monthly for less than 2 years

Reviewed June 2024

A Must Have for Small Teams

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am the user who was responsible for the initial setup, and I was very grateful for how intuitive it is to build forms and automations, with little need to reference Hipporello's documentation (even though they do have extensive and helpful and easily accessible documentation, too). For a small team with a new product, we're constantly changing, and it's so easy to go back into the Admin Center to make updates. Hipporello is constantly making updates and improvements too, and it's always exciting to see what they do next.

Cons:

There is no option to allow management to view the Trello board associated with the form submissions without adding them as a licensed Hipporello user. It would be great if, in the future, "Read Only" users could be added to the Trello board without increasing the Hipporello cost.

Gangadhar D.

Verified reviewer

Entertainment

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2024

Hipporello for Solid Customer Help

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Hipporello makes immediate and rational responses in matters customer help, and all the communication dynamics are well covered.

Cons:

Hipporello is objective and every contradiction is well covered without bugs.

Anne S.

Verified reviewer

Logistics and Supply Chain

201-500 employees

Used daily for less than 6 months

Reviewed February 2024

Initial Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to customize the page the way we want to see it.

Cons:

The web version is very slow. Although we are already using the faster app version.

Reasons for switching to Hipporello Service Desk for Trello

Because CargoWise is expensive but slow.

Annex L.

Verified reviewer

Medical Practice

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

Speedy and Accurate Customer Help for Businesses

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Hipporello Service has a close customer follow up, where tracking of any case is done immediately.

Cons:

Hipporello Service has managed to offer adequate and manageable customer assistance.

Showing 1 - 10 of 20 Reviews

See All Reviews

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Hipporello Service Desk for Trello 2026: Benefits, Features & Pricing

Overview

About Hipporello Service Desk for Trello

Hipporello Service Desk for Trello Screenshots

Hipporello Service Desk for Trello Pricing and Plans

Hipporello Service Desk for Trello Features

Hipporello Service Desk for Trello Integrations

Hipporello Service Desk for Trello User Reviews

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