ePACT 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ePACT

4.5

(110)

Pricing

Starting at $3.00 per month

About ePACT

ePACT is a cloud-based health and emergency information management software designed for recreation departments, YMCAs, communities/municipalities and sports associations. The system helps users manage emergency information of students/participants on electronic forms. Key features include data collection, check in / out waivers and consents, omni-channel messaging and reporting.

ePACT allows users to meet legislative and compliance requirements governing the exchange of and access to medical and contact details by staff and families. Additionally, families can use their online accounts to quickly communicate with staff when in crisis, accept waivers with date-stamped e-signatures and IP address, sync records before entering offline modes and more. The platform protects families’ information with TSL encryption, firewalls, anti-virus, phishing and email fraud protection and other privacy breaches.

Additionally, ePACT provides mobile applications for Android and iOS devices enabling users to manage to access critical data anywhere, even when offline.

Services are offered on a yearly subscription basis with per user fees.

ePACT Screenshots

ePACT Pricing and Plans

Starting price: $3.00 per month

Free Trial

Free Version

Basic

$3.00

per user, per month

No plan information available

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ePACT Features

Popular features found in Parks and Recreation
Billing & Invoicing
Calendar Management
Class Scheduling
Electronic Payments
Employee Management
Event Management
Facility Management
Facility Scheduling
Membership Management
Registration Management
Reporting & Statistics
More features of ePACT
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
API
Attendance Management
Check-in/Check-out
Child Care
Communication Management
Contact Database
Contact Management
Customer Database
Customizable Forms
Customizable Reports
Customizable Templates
Data Capture and Transfer
Data Import/Export
Document Management
Electronic Signature
Email Management
Forms Management
Full Text Search
Mass Notifications
Mobile Access
Multi-Channel Communication
Recurring/Subscription Billing
Reminders
Reporting/Analytics
Self Service Portal
SMS Messaging
Two-Way Communication

ePACT Integrations

RecTrac

ACTIVE Network

Daxko Operations

RAMP

ePACT User Reviews

Overall Rating

4.5

Ratings Breakdown

57%

38%

Secondary Ratings

Ease of Use

4.3

Value for money

4.2

Customer support

4.7

Functionality

4.3

Allen W.

Verified reviewer

Medical Practice

11-50 employees

Used monthly for less than 6 months

Review source

Reviewed May 2018

Its functional software for the most part

same system used by multiple sports in our city is the biggest benefit - do it once and share it multiple times to other sport associations

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the customer service supporting the product has been awesome - the hardest part is uploading the database and figuring out the states that parents are in - the customer support worked out of hours and was always super helpful

Cons:

The inability to edit the email content that you send to parents - this needs to be added to get better results in the reminder emails to the parents who are stubborn and will not complete. You need to be able to speak to the members and if necessary provide sanctions should they not complete. All of this requires the ability to edit the whole email not just a section at the bottom - it just doesnt flow.

Vendor Response

Thanks for taking the time to give us a review, Allen! We'll pass your valuable feedback onto our Product Team.

Replied June 2018

Molly L.

Sports

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed September 2018

EPACT SOFTWARE CITY OF BOULDER COLORADO REVIEW

Overall experience is good. I love the quick responses I get from anybody I email so that is very nice!

Ratings Breakdown

Ease of use

Functionality

Pros:

-I love that we are saving so much paper -I run multiple camps so Epact is awesome that parents only have to fill out the paperwork once and it transfers to each camp -I feel it is easy from a parents standpoint and admin to use -Everything is right in one app where you need it to be -The app function is awesome and really easy to use -Overall I feel its a great software

Cons:

-I really do not like that when a form is outstanding because it is missing certain info that the admin still cannot view it. This is really hard for us when parents are telling us they filled everything out and cannot figure out what they need to do to make it complete and we cannot view it to see what they are missing so we cannot guide them anywhere but the helpdesk. It also is hard when we get audited by licensing that we cannot view anything in that kids file. -There are certain pieces of information that our licensing dictates for us to have on the forms and when there are additions that we have to add to epact they can only add it as a waiver. When it is added as a waiver parents are only signing off that they did something when in reality they did not and then the info is missing. An example for this is, I needed parents work names, phone number and addresses to be added to the parent info section, that was added but not required so they added a waiver for parents to sign that they added that info but they never do, they just sign off on the waiver that they did.

Vendor Response

Thanks for taking the time to leave us a review, Molly! We understand that it can be a challenge to support families with their ePACT forms when you can't see the details that are missing. However, the privacy and security of families' data is our top priority, which is the reason you can't see information on a record before it's completed. Being able to see data requires the family to choose to share their ePACT record with your organization. We are looking at ways to make it easier for parents to identify what information is missing as they're working through the form. We're also working on fixing the contact information section too, so stay tuned for more details. We'll pass both of your comments on to our Product Team as this is really valuable feedback for us. Thanks again and please don't hesitate to let us know how we can continue to support you and your department!

Replied September 2018

Val J.

Health, Wellness and Fitness

201-500 employees

Used daily for less than 2 years

Review source

Reviewed June 2018

ePACT has helped improve the registration process in our organization.

Having a concise form available to families increases the ability for our organization to start providing care quickly. Because we are a large organization, being able to find records quickly is important. ePACT provides the ability to file and organize records in the way that is best for us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Clear, easy to read forms. Mobile compatibility and accessible to most people and most devices. Customer service is available at all times and response time is quick.

Cons:

Being able to customize the form would increase the functionality. We would like the ability to update policies for certain programs without updating policies for all programs.

Amanda C.

Verified reviewer

Non-Profit Organization Management

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

Great for Child Care, Camps and Afterschool Programs

My overall experience with ePACT has been amazing. It's transformed our communication with families and streamlined our processes. Families no longer have to fill out an information package every time the register for a break program, they just need to log in to ePACT and confirm that their information is current.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Using ePact has meant that our organization has gone from a 18 page registration package to 2 pages. Our employees can access children's information with ease at any time and parents can update it as necessary. Recently we added the text and email notification feature and during the recent power outages it meant that we were able to notify families of the outages at the programs, the steps we were taking to ensure their child's safety as well as where to locate us once they arrived.

Cons:

The phone app does not update automatically, once in the app you do need to select "Update Records" to provide you with the most recent information for participants

Vendor Response

Thanks for taking the time to leave us a review, Amanda! We're so happy to hear that ePACT continues to make life easier for your staff and the families you serve. Our Admin App requires staff to prompt record updates upon log in because there can be a lot of data to download, especially before the start of a program or activity. We recommend that staff perform updates on a secure, wireless connection to avoid using up data on their devices, and a manual prompt is the best way to protect your data plans and ensure that records aren't being downloaded on an unsecured network. Thanks again for your feedback, and please let us know if there's anything else we can do to support you!

Replied January 2019

Jamie W.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed May 2018

Truly a great product run by a team that is passionate about what they do and how they do it.

Saving the environment, time and money.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, ability to modify what is needed (ie waivers), simple interface, sending invites to parents is quick and easy, achieving, the search function useto be very limiting but that's been fixed to allow for great flexibility, adding members is fast and simple, adding group admins is easy, the homepage interface for group admins is simple to read and follow for my staff, once you've learnt the basics, the program management is quite intuitive

Cons:

I think parents don't understand what it is and so they often call and demand that we fix the problems, so we have to send them to epact, however, epact's customer service is close to flawless so it turns out pretty well. I think my only struggle is that I have to be in a main full roster to when I want to affect a childs account. Sometimes I want to be able to find the child in their group and remove them from the epact in that screen.

Sara S.

Verified reviewer

Recreational Facilities and Services

51-200 employees

Used daily for less than 6 months

Review source

Reviewed October 2019

1st Year ePACT User

Overall, ePACT has been a great additional to our camp programs. I think it is easier for parents, staff, and administration to access and update emergency contact information and health forms with ease.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that this software is easy to use from the administrative side. The best feature is that it sends regular reminders to parents to fill out their required paperwork. Access to emergency documents from anywhere is extremely easy. And, of course...it's paperless!

Cons:

Getting people to fill out paperwork to the point of uploading their immunizations and required documents can be tough. Parents struggled with uploading photos and immunization records, and I don't like that I have 0 access to their emergency/contact information until that is all submitted. It makes it hard when a camper is dropped off and we don't have access to even contact a parent to have them fill this out (in the case of registration software information being out of date).

Reasons for choosing ePACT

ePACT signed an agreement with RecTrac, our registration software, that made it impossible to pass up. The integration was a huge reason that we went with ePACT rather than needing to upload spreadsheets and potentially missing some participants with user errors.

Vendor Response

Thanks for taking the time to leave us a review, Sara! We're thrilled to hear that the automated reminders are making things even easier for you and that you're enjoying going paperless. We're happy to help you with any resources you might need to get parents on board with the new process and we can provide technical support to those who are struggling with any of the requirements. We completely understand the frustration of not being able to see information for a camper without a completed ePACT record, but this is a key way that ePACT protects participant information. Families give permission for authorized staff to view their records by selecting the "Share" button once they have completed their record. Consider providing families with a way to complete their ePACT record on-site to address those last-minute drop-offs so you're not missing that vital information. Thanks for choosing to use ePACT and don't hesitate to let us know how else we can help!

Replied October 2019

Jennifer B.

Verified reviewer

Government Administration

201-500 employees

Used daily for less than 2 years

Review source

Reviewed October 2019

A company worth working with!

ePACT allowed staff to communicate with parents in quicker ways, including texts! We were able to customize many of the questions in the participant files to our needs, rather than gathering more information than we would use. We love being able to search participants by allergies and other concerns. Lots of great efficiencies with this easy-to-use program!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love that ePACT looks out for the safety and security of our participants, while improving efficiencies for our staff. ePACT is easy to work with and responsive to suggestions. While we are still looking for solutions to ActiveNet FlexReg partnering, standard programs work extremely well with the ePACT system. Families have found information input and updates easy to do and ePACT staff responds quickly to any of the more difficult situations.

Cons:

We are hopeful that solutions will soon arrive for: FlexReg daily rosters; grouping program codes in one class throughout a school year or extended season; "staff" added to all participants as a standard sign in/out person for moving between programs and a few other things. Communicating with ePACT about these challenges has been a positive experience.

Vendor Response

Thanks for taking the time to leave us such a detailed review, Jennifer! We're thrilled that the transition to ePACT has been so positive for you and that both staff and families are enjoying the system. We'll continue to share your feedback with our Product Team as they work on finding solutions to your additional needs. Thank you for using ePACT and please don't hesitate to let us know if there is anything we can help with at any time!

Replied October 2019

Cheri R.

Verified reviewer

Recreational Facilities and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed October 2019

ePact Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ease of the software. You have access to the student medical, emergency and authorized pickup and contacts at you fingertips. Very easy for the staff to learn and navigate.

Cons:

This software was very easy to use and very easy for the parents to use also. There were a couple of parents who had problems upload their child's picture. Some people had problems with the phone number. It does not let you know not to add spaces or dashes with the phone number. Some parents also got hooked up with emergency and authorized pick ups address. They would not putting it in and it would not let them continue. It should not address is required.

Reasons for choosing ePACT

Arlington Park District recommended at a meeting I was at.

Vendor Response

Thanks for taking the time to leave us a review, Cheri! We'll be sure to share your feedback with our Product Team with regards to additional guidance within the system. The requirement for addresses on emergency and authorized pick-up contacts is set by the organization/administrator, usually for licensing, legislative, or insurance requirements - it's part of the form approval process when your ePACT account is set up. Thanks again for using ePACT and please don't hesitate to reach out with questions or support needs at any time!

Replied October 2019

Alessandro E.

Verified reviewer

Non-Profit Organization Management

201-500 employees

Used daily for less than 2 years

Review source

Reviewed October 2019

ePACT review

It's been very good apart from the uploading incomplete forms factor.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like that ePACT has parents fill out 2 emergency contacts. I also like that you can use the app even when you're not connected to the internet.

Cons:

I don't like that if a parent misses something on the form, the entire form doesn't upload. It dissuades a lot of our clients from completing the form.

Vendor Response

Thanks for taking the time to leave us a review, Alessandro! We're thrilled to hear that ePACT is making a difference for your organization. So that staff always have the most accurate and complete information, families are prevented from submitting records that are missing required data. To help prevent the frustration of getting to the end of a form and receiving an error upon submission, parents can see what information they're missing by looking for red exclamation points in the menu along the left side. With a single click, they can see what information they are missing, add it, and then complete the submission once they have green checkmarks in all sections. Thanks for choosing to use ePACT and please let us know if there is anything else we can do to support you and your families!

Replied October 2019

Courtney M.

Verified reviewer

Non-Profit Organization Management

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed December 2018

Epact Review

ePACT is a great resource for our organization, it allows us to view and share information as needed without the need for additional paper work. It has made our work far more efficient and has cut the registration process down substantially.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

-Easy for families to use and understand -Simple and functional -Easy to navigate and easy for staff to learn

Cons:

-Families often miss the submit option at the end of the report, requires follow up from time to time -Would like to have the option to change the User ID

Vendor Response

Thanks for taking the time to leave us a review, Courtney! We're so glad that both staff and families are finding ePACT helpful in the collection and management of critical information for your programs. We'll be sure to share your valuable feedback with our Product Team. Thanks again for your review, and please don't hesitate to let us know how else we can support you, your staff, and your families!

Replied December 2018

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