Better 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Better

4.3

(81)

Pricing

Starting at $80.00 per month

About Better

Our application lets franchisors streamline workflows of franchisees, monitor daily performance and calculate royalty fees. We help owners compare the growth of franchisees based on factors such as conversion rates, sales, quotes, and more. Additionally, its dashboard enables stakeholders to visualize the performance of franchisees and analyze the amount of revenue generated, work hours completed and customers acquired via graphical representations.

Our system also offers integrations with multiple third-party platforms including Stripe, Authorize.Net, QuickBooks, and Gravity Forms. The solution includes a calendar feature that enables franchisors/franchisees to manage appointments, assign work orders to teams and send email notifications to clients.

Pricing is available on request and support is provided via phone and email.

Better Screenshots

Better Pricing and Plans

Starting price: $80.00 per month

Free Trial

Free Version

Basic

$80.00

flat rate, per month

No plan information available

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Better Features

Popular features found in Business Management
Accounting
Billing & Invoicing
Client Management
Inventory Management
Marketing Automation
Order Management
Purchasing & Receiving
Scheduling
Task Management
Time & Expense Tracking
Training Management
More features of Better
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Calendar Management
Client Portal
Commission Management
Contact Database
Contact Management
Contract/License Management
CRM
Customer Database
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Dispatch Management
Drag & Drop
Electronic Payments
Electronic Signature
Email Marketing
Employee Management
Estimating
File Storage
Financial Management
Franchise Operations Management
Historical Reporting
Inventory Tracking
Invoice Management
Job Management
Job Scheduling
Job Tracking
Lead Management
Mobile Access
Multi-Location
Online Time Clock
Payment Collection in the Field
Point of Sale (POS)
Project Management
QuickBooks Integration
Quotes/Estimates
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reminders
Reporting & Statistics
Routing
Search/Filter
Service History
Task Scheduling
Workflow Management
Work Order Management

Better Integrations

Gravity Forms

WordPress

authorize.net

Intercom

Google Calendar

Google Maps

See all 10 integrations

Better User Reviews

Overall Rating

4.3

Ratings Breakdown

58%

27%

Secondary Ratings

Ease of Use

4.1

Value for money

4.3

Customer support

4.8

Functionality

4.1

Holly E.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2020

Needs work.

Previously 4

My overall experience with this software is not impressive. Difficult to setup many of it's features.

Ratings Breakdown

Ease of use

Previously 4

Value for money

Customer support

Previously 5

Functionality

Previously 4

Pros:

This software has good intentions. It is meant to keep customer database and other aspects of business in one system. It achieves that. Support team is attentive.

Cons:

There are many things that could be improved with this software. I would not call it user friendly. It is a convoluted system and takes to many steps to achieve setting up many of it's features. Just too many clicks to get to the end goal.

Christophe R.

Verified reviewer

Facilities Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

User friendly and GREAT customer service

The Better Software as a company is unlike any I have worked with in the past. Their customer service is leaps and bounds above everyone else. If I have a question about ANYTHING, I can hop on the chat and be talking with someone in real time in less than 2 minutes. You don't get that kind of service anywhere else.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The way that this product allows supervisors and employees to use and implement this product for what suits them is great. From running quotes, to imputing pricing, to following maps and accepting payment, it is as east to use for a new employee as it is for the boss.

Cons:

The only downfall I see with this software is sometimes it will log you out of the program if you haven't used it in a couple of hours. But other than that it is an amazing product.

Vendor Response

Hello Christopher and thank you for taking the time to submit your review. It's so great to hear that you have found our system easy to use at all levels of your operation. Sorry about the 2-hour security timeout. It's in place to prevent unauthorized access to your system for situations like leaving your computer unattended for an extended period. Thank you so much for calling out our wonderful support team! We strive to provide the best support in the industry and we are so glad to hear that you feel we meet this standard.

Replied November 2019

Kelly F.

Verified reviewer

Consumer Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2020

Information sharing, field use & office connection

This company has provided us with the best software, customizable to our needs & within a small company budget too. Customer support has always been very fast & responsive and often with a sense of fun.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cloud based, allows multiple users, ipads and pc users, (team members, crew chief & office ) to access relevant history, share photos and apply to current job. Spur of the moment updates possible. Love the Interactions feature and follow up pipelines are so useful. Able to adjust each participant's level of access, protecting features but making so much available at the same time.

Cons:

The job calendar seems good but not quite what i am used to, and so haven't transitioned to it yet. I am still using my excel system for job scheduling .

Caroline Z.

Verified reviewer

Glass, Ceramics & Concrete

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2019

Great!

The Better Software is great, and very easy to navigate. I really enjoy the account services and being able to select certain settings to see who owes us money and when. I also really enjoy the new notification settings that was just established. I think it's great because I can automatically send out notifications and reminders when I have a call, when a job needs to be scheduled, an hour before the job or week before to remind the customer so they do not forget we are coming. I also enjoy that you can customize the notifications to personalize them. I would recommend Better Software to anyone. Also the customer service chat is great, everyone is quick and extremely helpful and amazing customer service representatives.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Calendar, notifications, accounts services, email templates, customizing searching for certain jobs and customers.

Cons:

new calendar I am unable to see all the information on the jobs and names with new calendar as I could with the old one just because the layout has smaller boxes on the calendar.

Vendor Response

Hey Caroline! Thanks for taking out time to write us this awesome review. We are very happy you think our software is great and easy to navigate. It is also very heart warming to see that you enjoy our numerous features, including our notifications and reports. Your recommendation totally validates our efforts to continuously improve your experience with BPro. Please let us know via BPro chat, if you need any help. Thank for letting us be a part of your journey.

Replied November 2019

Adriana G.

Verified reviewer

Retail

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2019

Customer Profile

I love it! it is very easy to use just the create order and the email not showing on the invoice issues are the ones giving me a hard time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Whenever I want to update the customer's address or email it opens another window/tab, I don't know how you call it and I don't like that. Whenever I wanted to create a new Order I used to click on Create Order now I have to look for the customer's name go through their Profile and create a new order. Also if it is a new customer and I enter all of his information, the email won't show on the invoice.

Cons:

Vendor Response

Thank you for taking out the time to write us a great review Adriana! We are happy that you love our product and find it easy to use. We are sorry that you do not like the way some of the features work and will be delighted to work you through the quick ways to achieve better results with those features. Please reach out through BPro chat if you need anything!

Replied November 2019

Mark H.

Verified reviewer

Consumer Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2019

Great product, great people

The Better Software does a very good job of receiving feedback from their users and uses that feedback to help implement future projects and directions with the software. It seems like they are actually listening to us and helping us use the software better and taking feedback to their developers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very functional for my growing business. I rely on my team members to do a lot of billing and estimating and it is easy for them to use this in the field on a job site.

Cons:

There are a few too many clicks. Meaning, it could use some simplifying with ease of use.

Reasons for choosing Better

My parent company made the decision - I think they liked how The Better Software Company listened to its customers for feedback and development direction. It is also a friendly service to use for franchises so the parent company can help and assist franchisees across the country.

Reasons for switching to Better

Franchise made the decision to switch.

Vendor Response

Hey Mark! Thanks for writing us this great review. We are happy you enjoy the numerous features of the product and define us as "Great product, great people". Thank you for identifying us as a listening company. Our goal is to create the best customer experience in the industry and the only way to achieve this is to listen to your needs and implement accordingly. It is always a pleasure working with you.

Replied November 2019

Lee D.

Verified reviewer

Consumer Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

The Better Software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We really enjoy the customer support. From all CSRs - they've been great!

Cons:

Reporting / Dashboards - One way or another if you spend enough time figuring out the reports - you can get the info you are looking for. However, we still find it to be difficult and very time consuming to use them the way they are.

Reasons for switching to Better

We really disliked what we were using previously for both functionality and customer support. Bpro was very eye pleasing, we liked the functionality, and the support seemed great.

Vendor Response

Hello Lee and thanks for taking the time to write this great review. Thank you so much for calling out our wonderful support team! We strive to provide the best support in the industry and we are so glad that you feel we meet this standard. I am sorry you have some difficulty with the reports. We will be delighted to help with quick ways to derive better value from them with ease. Please feel free to chat into BPro support if you need anything.

Replied November 2019

Graham S.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed August 2019

Did I mention Customer Support?

Every CRM end-user wishes for different features. BPRO works at delivering. They continually roll out new methods of platform interaction, never being satisfied with a status quo. They seek feedback. And, ultimately, their customer support and attitude are second to none. I would not use another platform even at half the cost.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Visual data references; data links and work flow; email integration; multiple locations; document library; customer support; ability to alter role-based user access; email tracking; commitment to different ideations of user interface

Cons:

Requires additional development to aggregate streams of our customer data to surface insights in making business decisions; credit card processing; multi-source lead capture

Vendor Response

Hey Graham! Wow! Thanks for taking time out of your busy schedule to write us this amazing review. We are delighted to see that you enjoy our numerous features and continuous improvements. We absolutely love working with you and are happy you feel the same way. Thank you for calling out our awesome customer support team. Our goal is to provide the best customer experience in the industry and we are glad that you feel that we meet that standard.

Replied November 2019

Mark B.

Verified reviewer

Consumer Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Lots of data to use!

I like to identify certain customer groups to send out new information and adds to. Its nice to filter to specific criteria. I need to get better and learn more about all the financial tools to help monitor my business P&L.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There is so much data and reports that can be run. Lots of good information. Easy to obtain existing and recurring data about customers.

Cons:

Need a bit of time to create templates and report settings.

Reasons for switching to Better

corporate wide decision. Needed a bigger and better service company like you

Vendor Response

Hey Mark! Thanks for taking out time to write us a awesome review. We are happy you appreciate the availability of good quality data and reports on our software. It is always our desire to provide great tools for your decision making. Please let us know via BPro chat, if you need any help with the reports or anything else. We are always happy to help. Thank you once again!

Replied November 2019

Leann P.

Verified reviewer

Consumer Services

2-10 employees

Used daily for more than 2 years

Reviewed April 2022

The best customer service ever!

My overall experience with this software is fantastic.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I appreciate all the customizable parts of the softward, but the staff of BPro is by far my favorite part of using it. They are very attentive and always helpful.

Cons:

There are a few times when what I want it to do to help me work most efficiently are not available.

Vendor Response

Wow! Thank you for this amazing review. We absolutely love hearing comments about our great customer support.

Replied May 2022

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