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Atera vs Autotask PSA: Which is best for you?
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- The Intune portion of the product also helps us save money by sending the app to every employee instead of someone having to physically download it onto each machine.
- To get into the machine I first must choose the computer, then click the "connect" button, then click an additional pop-up to enter the remote desktop, which is frustrating when I'm under a deadline.
- It gave me clearer visibility across the help desk and projects, and the built-in automations for escalations and approvals made processes smoother.
- I also found the lack of proper HTML processing on email tickets a bit limiting, since formatting can get stripped or look messy when replies come in.
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