BeyondTrust Remote Support vs SecureLink: Which is best for you?

with Remote Support was the solution to provide much faster and quality support by being able to access servers, workstations, network devices and systems from anywhere where support is needed, which helps to avoid transfers, time and money

Overall it is not the most conducive for remote workers dependent on connecting to remote desktops.

SecureLink provides us to identify the real-time working scenarios in the client domain, which helps in understanding the exact issue and provide the fix very quickly. and security and all are well managed.

I use multiple instances of this daily and always have issues connecting using the remote access feature. As another reviewer described, the authentication fails multiple times until it suddenly works.