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Crisp vs Intercom: Which is best for you?
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Features
- The ability to swiftly report issues and provide feedback demonstrates a customer-centric approach and contributes to an enhanced user journey within the Crisp ecosystem.
- I wish they'd focus a bit more on refining the user experience, at the moment it feels a bit too much like a product developed by developers to other devs or power users.
- We do have an excellent team of reps, but Intercom's Help Center and Fin AI take care of the most common customer interactions, so our reps have the bandwidth to engage with more complex customer issues.
- It's not very marketing and sales-friendly, lacking a few features like proper attribution and pushing full location information, including city and state, to Salesforce CRM
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Recommendations
