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LiveChat vs Supportbench: Which is best for you?
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Features
- We like using LiveChat because it offers online access to a team both via various devices, which ensures we can respond to clients on the move.
- The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely.
- The platform’s unified issue tracking, AI-powered summaries, and agent-friendly interface significantly improved reporting and response times. While onboarding could benefit from enhanced video resources, the overall impact on our operational efficiency and customer satisfaction has been substantial.
- As our support volume grew, spreadsheets and shared inboxes became unsustainable.
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Recommendations
