1 million+ businesses helped. Get advice
Software Categories
Best Construction Categories
Best Facilities Management Categories
Best Human Resources Categories
Best Legal Management Categories
Best Manufacturing Categories
Best Medical Categories
Best Property Management Categories
Get 1-on-1 advice in 15 minutes. It's free.
Start Now
Josh P.
Advisor, 7 years
Get Free Advice
Updated January 29, 2026
LiveChat vs Vision Helpdesk: Which is best for you?
Talk to a human
Advice from pros
Custom shortlist of 3-5 vendors
55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$24.00
per month
$15.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
Visual Analytics
5.0
Real-Time Chat
5.0
Multi-Language
4.88
See All
Mobile Access
5.0
Real-time Consumer-facing Chat
4.86
Dashboard
4.83
See All
Integrations
See All
See All
Pros / Cons
- We like using LiveChat because it offers online access to a team both via various devices, which ensures we can respond to clients on the move.
- The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely.
Read more
- The interface is clean and Support response time has been decent when issues come up, and the customization options let us tweak workflows to match our process.
- It can be quite expensive for a customer service software.
Read more
Ease-of-Use
Highest performing feature
in the comparison
4.6/ 5in the comparison
4.5/ 5
Value for Money
Highest performing feature
in the comparison
4.5/ 5in the comparison
4.4/ 5
Customer Support
4.6/ 5
4.6/ 5
Functionality
4.5/ 5
Highest performing feature
in the comparison
4.6/ 5in the comparison
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
N/A
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
