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Josh P.
Advisor, 7 years
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Updated January 29, 2026
LiveChat vs Web Help Desk: Which is best for you?
Talk to a human
Advice from pros
Custom shortlist of 3-5 vendors
55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$24.00
per month
$753.00
one time
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
Visual Analytics
5.0
Real-Time Chat
5.0
Multi-Language
4.88
See All
Support Ticket Management
4.33
Ticket Management
4.25
Workflow Management
4.17
See All
Integrations
See All
See All
Pros / Cons
- We like using LiveChat because it offers online access to a team both via various devices, which ensures we can respond to clients on the move.
- The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely.
Read more
- The search and filtering system is absolutely amazing, giving you the option to allowing you to build queries with any combination of data to include or exclude
- Lack of features and no integration abilities.
Read more
Ease-of-Use
Highest performing feature
in the comparison
4.6/ 5in the comparison
4.1/ 5
Value for Money
Highest performing feature
in the comparison
4.5/ 5in the comparison
4.1/ 5
Customer Support
Highest performing feature
in the comparison
4.6/ 5in the comparison
4.1/ 5
Functionality
Highest performing feature
in the comparison
4.5/ 5in the comparison
3.9/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
N/A
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
