LogMeIn Rescue 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

LogMeIn Rescue

4.6

(163)

Pricing

Starting at $108.25 per month

About LogMeIn Rescue

LogMeIn Rescue by GoTo is a cloud-based remote support tool that helps organizations provide technical support to their customers. The product caters to businesses of all sizes. Key features include remote support, mobile support, video support, security, integration and API, administration, reporting, customization and branding.

The remote support feature helps users reboot and reconnect during troubleshooting, even if the devices are unattended. Troubleshooting performance can be monitored through remote diagnostics, which show a summary of all processes and services.

The video support feature enables users to perform virtual walkthroughs. The system integrates with services such as ServiceNow and Salesforce to facilitate customer engagement and track help requests.

LogMeIn Rescue Screenshots

LogMeIn Rescue Pricing and Plans

Starting price: $108.25 per month

Free Trial

Free Version

Rescue Remote Support

$108.25

flat rate, per month

Plan includes:

Agent and Administrator Management
Agent Collaboration
API
Custom and Predefined Support Channels
Customization and Branding
Desktop Calling Card
Diagnostics
File Transfer
Integrations
Mobile Device Configuration

Rescue Livelens

Pricing available upon request

Plan includes:

Agent Notes
Android and Windows Services
Annotations
Browser-Based
Reporting
Secure Cloud Architecture
Session Recording
Session Transfer
Snapshots
Supports Iphone

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LogMeIn Rescue Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of LogMeIn Rescue
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Annotations
API
Asset Tracking
Automated Routing
Availability Management
Blended Call Center
Campaign Management
Change Management
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Configuration Management
Contract/License Management
Customizable Branding
Desktop/Browser Sharing
Diagnostic Tools
Electronic Signature
Email Management
Employee Activity Monitoring
File Sharing
File Transfer
Inbound Call Center
Incident Management
Interaction Tracking
Live Chat
Meeting Management
Mobile Screen Sharing
Multi-Channel Communication
Multi-Participant Screen Sharing
Predictive Dialer
Presenter Control Management
Problem Management
Project Management
Real-Time Chat
Real-time Consumer-facing Chat
Real Time Screen Sharing
Release Management
Remote Access/Control
Remote Support
Screen Capture
Screen Mirroring
Screen Recording
Screen Sharing
Self Service Portal
Session Recording
Session Transfer
Softphone
Surveys & Feedback
Targeted/Locked Screen Sharing
Task Management
Third-Party Integrations
Time Zone Tracking
Troubleshooting
Unattended Access
Video Chat
Video Conferencing
Video Support

LogMeIn Rescue Integrations

HappyFox Chat

Freshdesk

Autotask PSA

Freshservice

ConnectWise PSA

Agiloft

See all 10 integrations

LogMeIn Rescue User Reviews

Overall Rating

4.6

Ratings Breakdown

67%

29%

Secondary Ratings

Ease of Use

4.6

Value for money

4.2

Customer support

4.4

Functionality

4.6

Girish P.

Verified reviewer

Financial Services

201-500 employees

Used weekly for less than 12 months

Review source

Reviewed August 2022

Remote support has never felt closer

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Financial-grade TLS 1.2 with 256-bit advanced encryption is very secure for all communcation

Cons:

Can be used by few people for wrong purposes by hackers

Reasons for switching to LogMeIn Rescue

More useful and light on hardware

Adam C.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2019

Great remote connection tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the ability to remotely connect to a users computer and be granted full admin access to make changes and repairs. We are able to connect with people all over the world and resolve their computer issues. I've been able to hotspot off my phone and connect to users for long periods to resolve issues.

Cons:

I don't like that it takes the app a while to implement new features. When there is an issue with an update or new windows features it can take them some time to release an update. A work around is usually available but they become cumbersome.

Marissa L.

Verified reviewer

Internet

201-500 employees

Used daily for less than 6 months

Review source

Reviewed September 2020

Works ok

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Ability to log into other computers to assist customers better

Cons:

A lot of bugs that makes it difficult to control

Aaron W.

Verified reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2017

Use LMI Rescue daily to serve our users

It allows us to connect to our users and help them in a much better way than simply email or phone support can do.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

LogMeIn Rescue has been great for us to remotely serve our customers. We need multi-screen remote access, so being able to see all screens, share files, get information about users computer, and even setup unattended access is very helpful.

Cons:

It is very expensive compared to other programs. The security process to allow a rep to remote into a user's computer can take more steps than it should (overly secure), which can be confusing for customers.

Matt B.

Verified reviewer

Internet

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed December 2017

Excellent tool that gives you the ability to see what the user sees and even control their desktop

It allows us to streamline support for certain issues and minimize the need for customers to follow detailed instructions over the phone. It also allows us to quickly transfer files without resorting to email, dropbox or some other method.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It allows me to quickly and easily access user's PCs to help troubleshoot issues, perform actions, transfer files, install updates, etc. It is easy to use for the customer and is an invaluable tool in customer support. It makes what could be a 30 minute call take 5 minutes and helps to solve issues that would otherwise be impossible.

Cons:

Every once in a while we experience some unknown issues with running LogMeIn on a user's computer. The .exe file that should run to launch does nothing or the connection fails suddenly. We have had trouble getting to the bottom of these issues. However, these issues are pretty rare and may be due to issues on the customer's end.

Mark C.

Verified reviewer

Pharmaceuticals

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed May 2018

Great software. Does everything required and more.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Full featured in its class. It does everything in every way possible. The connections always work and the reboot and re-connect always works.

Cons:

The pricing is very high. There could be tiered pricing for those who don't need all the functioanlity.

Raven P.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for less than 12 months

Review source

Reviewed March 2022

Logmein Rescue Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

From a technical support engineer perspective, Rescue is the easiest tool in comparison to Teamviewer and Anydesk. Connecting to your customer is easy by just sending a link or providing them a pin code by accessing 123rescue.com

Cons:

Once your session has ended there's no way to save your transcript so you have to ensure that you are all done before closing it.

Ryan G.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 2 years

Review source

Reviewed June 2019

Simple and Powerful

Ratings Breakdown

Ease of use

Functionality

Pros:

Remotely viewing and controlling computers and devices is easy. File transfer is secure and navigation through the UI is effortless. Multiple sessions allows for troubleshooting with ease.

Cons:

file transfer speed could be improved. Overall fantastic though.

Oshan M.

Verified reviewer

Information Technology and Services

11-50 employees

Used other for less than 2 years

Review source

Reviewed July 2019

Quick and easy to connect remotely with clients

Effective and efficient solution to resolve our customers issues via secure remote access.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

With the LogMeIn Rescue platform, we can easily connect remotely with our customers all over the world within few seconds.It saves our time and money.Also it will gain our customers satisfaction on our solutions. It is the best solution when we want to support customers via remote access.Even we can have more than one remote sessions.Simple process and easy to understand the requirements of clients due to reliability and security of the communication protocol.

Cons:

User interfaces should be improve more with UI/UX principles and guidelines.

Sunil M.

Verified reviewer

Computer & Network Security

11-50 employees

Used other for more than 2 years

Review source

Reviewed May 2018

Decent remote access software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great little application that makes it a ton easier to support users remotely. Users can connect to a session, or admins can initiate a remote session from their end. Fairly light in terms of resource usage, and easy to navigate.

Cons:

Price is a bit high in light of other free options available in the market. The features do make up for the price, but might be a sticking point for users who don't need ALL the features offered by LogMeIn.

Showing 1 - 10 of 163 Reviews

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