ScreenSteps 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ScreenSteps

4.8

(16)

Pricing

Starting at $239.00 per month

About ScreenSteps

ScreenSteps is a knowledge base management software that helps businesses create, share and access standard operating procedures, call flows, troubleshooting guides and other context-sensitive help. Key features include content creation, authoring management, permissions management, content certification, search functionality and notifications.

Additionally, ScreenSteps lets stakeholders integrate the system with several third-party applications including Zendesk Suite.

ScreenSteps Screenshots

ScreenSteps Pricing and Plans

Starting price: $239.00 per month

Free Trial

Free Version

Standard

$239.00

flat rate, per month

Plan includes:

API
Article Bookmarking
Authoring Features
Automatic Table of Contents Generation
Customizable Domain Name
Customizable Site Design
Export PDF Files Using Custom PDF Templates
Publish to the Screensteps Knowledge Base
Report and Analytics
Searchable Knowledge Base

Advanced

$479.00

flat rate, per month

Plan includes:

API
Article Bookmarking
Authoring Features
Automatic Table of Contents Generation
Customizable Domain Name
Customizable Site Design
Export PDF Files Using Custom PDF Templates
Publish to the Screensteps Knowledge Base
Report and Analytics
Searchable Knowledge Base

Enterprise

Pricing available upon request

Plan includes:

Additional Features Are Included.
API
Article Bookmarking
Authoring Features
Automatic Table of Contents Generation
Customizable Domain Name
Customizable Site Design
Export PDF Files Using Custom PDF Templates
Notifications
Publish to the Screensteps Knowledge Base

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ScreenSteps Features

Popular features found in Knowledge Management
Access Controls/Permissions
Catalog Management
Collaboration Tools
Commenting/Notes
Content Management
Data Import/Export
Discussions/Forums
Document Management
Self Service Portal
Text Editing
More features of ScreenSteps
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Content Library
Full Text Search
Knowledge Base Management
Reporting & Statistics
Third-Party Integrations

ScreenSteps Integrations

Zendesk Suite

ScreenSteps User Reviews

Overall Rating

4.8

Ratings Breakdown

81%

19%

Secondary Ratings

Ease of Use

4.4

Value for money

4.7

Customer support

4.9

Functionality

4.6

Aaron D.

Verified reviewer

Leisure, Travel & Tourism

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2018

One of the best knowledge management software I have used

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Small learning curve. Easy to create articles. User friendly.

Cons:

Not easy to copy and paste entire articles during transition to this platform. But easy to get in the groove.

Verified

Reviewer

Computer & Network Security

201-500 employees

Used daily for less than 2 years

Review source

Reviewed June 2018

ScreenSteps has awesome customer support: fast, friendly, and actually helpful, every time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Other than the amazing customer support? ScreenSteps does exactly what it says it does -- it enables teams to write beautiful, professional-looking online help documentation, FAST. ScreenSteps is also loaded with useful features that can be flexibly incorporated into a team's documentation process. As my company's sole technical communicator, I run multiple ScreenSteps sites for different products. Two of these products require very different site settings (one is open to the public, the other is private and for customers only) and are developed by very different teams with very different communication styles. ScreenSteps works equally well in both situations, for both products.

Cons:

Because it's so easy to create ScreenSteps articles, and because articles are written in bite-sized pieces, you can quickly end up with hundreds of pages of content that need to be maintained. When major changes happen, such a big update to a software's UI, this can mean updating thousands of screenshots across hundreds of articles -- with no easy/efficient means to do so. ScreenSteps' desktop application is a little buggy and feels outdated, even if it's not. It does have a built-in screen capture tool, but the capture options are limited compared to tools like SnagIt. I wish there were an integration that would allow me to use SnagIt to capture screenshots and insert them directly into the web-based editor. I'd never bother with the desktop application again.

Atefeh M.

Verified reviewer

Used other for less than 6 months

Review source

Reviewed May 2017

ScreenSteps

Ratings Breakdown

Ease of use

Functionality

Pros:

I really love using ScreenSteps. It makes documentations so much easier and it allows me to sit down at the computer and walk through a process while taking pictures of the task in progress.

Brett A.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed December 2021

Awesome product - miles above doing these things yourself with screenshots and Word docs.

Once set up, it works great, works fast, love it, wish I could afford it for my current company, I'd buy it in a heartbeat! Some parts are technical and difficult in initial setup, the support is good though, definitely need an IT person doing the set up.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use. I could put together complicated documentation for processes complete with screenshots, consistent numbering of steps, easy to use inserts of images, text, number bubbles. Just so you know, I'm super quick with screenshots (Windows shift + S), paste to mspaint, markup image, copy/paste to word doc. Screensteps put me on steroids and I was able to use just one program instead of three and maintain consistency throughout documentation and created documents that were clear to both end users or other IT people for the back end tasks that I had to learn for the first time on a daily basis - I had confidence that I could use my own screensteps instructions to give to others or re-read when I forgot the 20 steps it took to get adobe enterprise integrated into the active directory domain!

Cons:

Pricing Could we get a $300 version with 5 contributors? I mean, I could probably sell it to a whole company based on using the software to make awesome, quick documentation and then have different departments ask me what I use and then teaching them to use screensteps. I don't even need to integrate it so much into web sites, just want to use it to make documentation that is simple, consistent, fast, concise and easy to update/modify. But getting in the door @ $2500/yr for small business doesn't work.

Kieran K.

Verified reviewer

Events Services

Self-Employed

Used daily for more than 2 years

Review source

Reviewed November 2021

Cheap and ease of duplication

Nice editing and styling features

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to make and article appear in many locations or duplicate and edit copies

Cons:

Self service features are lacking Need to use a separate ticketing system

Reasons for choosing ScreenSteps

Nice look and custom display

James S.

Verified reviewer

Education Management

201-500 employees

Used daily for more than 2 years

Reviewed June 2018

The most outstanding Knowledge Base, Website creation tool in the business.

Ability to build a robust, searchable documentation and training Knowledge Base for end users.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's ease of use and it's robust search function. If you needed to create a website on your own that required an in depth search function, it would costs you potentially tens of thousands of dollars. For a very reasonable subscription price you get that function in your ScreenSteps site. PERFECT for documentation management.

Cons:

There is practically nothing i don't like about the product. It's the best product of its kind in the industry.

Ellen H.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used daily for less than 2 years

Review source

Reviewed October 2017

ScreenSteps is an essential tool for my daily work, and works very well for my company's needs.

I'm able to do my job more effectively each day thanks to ScreenSteps. It has been an extremely useful platform for our internal and client-facing knowledge base.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that ScreenSteps always seems to be adapting and improving. The system upgrades reassure me that the folks at ScreenSteps are consistently bettering the product.

Cons:

As far as I can tell, there seems to be very little rhyme or reason to the way search results in the platform are displayed. If the search algorithm were made more clear, my company would find it extremely useful.

Verified

Reviewer

Used monthly for more than 2 years

Reviewed June 2018

I use ScreenSteps as an onboarding tool, a training and then post-training tool. I love it.

I help my clients learn what they have to learn, re-learn what they've forgotten, and see new things from time to time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I find it just simple to use...which means that I WILL use it. I love the way I can jump through a complex process, just grabbing screenshots and then come back to annotate everything. This makes documentation a breeze for me.

Cons:

I used the desktop version before I moved to the online version, and I really miss the desktop because I had just gotten used to it. I liked the way I could get stuff done in far-flung countries where the internet is spotty at best, and non-existent at worst.

Verified

Reviewer

Higher Education

51-200 employees

Used monthly for more than 2 years

Reviewed June 2018

Screensteps is my go to documentation tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integrated screenshot, markup and text editor make the documentation process so simple. I can choose to simply walk through a process and take screenshots for adding text a later time or I can document each step while I am in the middle of the process and things are fresh on my mind. Others can edit what I start or I can continue what they have begun.

Cons:

The hardest thing is to get other people in the organization to think about using it for their documentation purposes. People want to hurry up and get something done and they do what they are comfortable with.

Verified

Reviewer

Computer Software

201-500 employees

Used other for less than 2 years

Review source

Reviewed May 2018

Great for Article Managment

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use to make updates to help articles and organizing all your content. Very easy for our clients to search for help articles on their user interface.

Cons:

Not easy to edit your design and it can take some users a little longer than I would like to get the hang of using the program. Once learned though it is a very helpful product.

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