UVdesk 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

UVdesk

4.4

(24)

Pricing

Starting at $11.00 per month

About UVdesk

UVdesk offers a cloud-based and open source helpdesk solution that helps businesses in the e-commerce industry to manage interactions with their customers. UVdesk provides multi-channel support and third-party integrations, support ticket management, task and email management, customer follow-up tracking and more.

UVdesk allows users to create tasks and set task deadlines for support agents. The solution provides a form builder application that helps users to create customizable forms that can be integrated with websites.

Ticket administration tools include email piping, converting emails to tickets, bolting and deleting ticket threads and forwarding tickets. Built-in email templates and themes are also provided by the solution. Additionally, UVdesk offers features like a file viewer, agent performance monitoring and PCI DSS compatibility to secure users' data.

UVdesk Screenshots

UVdesk Pricing and Plans

Starting price: $11.00 per month

Free Trial

Free Version

Open Source

$0.00

Plan includes:

Company Setting
Customer Follow up
Customize Your Theme
Security
Unlimited Number of Agents
Workflow

Pro

$11.00

per user, per month

Plan includes:

Company Setting
Customer Follow up
Customize Your Theme
Ecommerce Multi-Channel Integration
File Viewer App
Form Builder App
Security
Social Media Apps
Unlimited Number of Agents
Workflow

Enterprise

$18.00

per user, per month

Plan includes:

Company Setting
Customer Follow up
Customize Your Theme
Ecommerce Multi-Channel Integration
Feature Request
File Viewer App
Form Builder App
Full Portal Customization
Knowledgebase
Security

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UVdesk Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of UVdesk
API
Customizable Branding
Data Import/Export
Email Templates
Knowledge Base Management
Real-Time Chat
Social Media Integration
Third-Party Integrations
Ticket Management

UVdesk Integrations

CS-Cart Store Builder

Joomla

OpenCart

WooCommerce

BigCommerce

PrestaShop

See all 14 integrations

UVdesk User Reviews

Overall Rating

4.4

Ratings Breakdown

54%

38%

Secondary Ratings

Ease of Use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Alif Satria P.

Verified reviewer

Automotive

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed July 2023

UVDesk Review

Overall, UVDesk offers a comprehensive ticket management solution that enables businesses to streamline their customer support operations, improve collaboration, and deliver efficient and satisfactory customer experiences.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

For basic ticketing system, UVdesk already managed our need and the price for the application is really cheap than others ticketing system

Cons:

lack of feature for "Pro" planNo AutomationScenario

Reasons for switching to UVdesk

Our need, business, and complexity is evolved, so we're exploring other ticketing system.

Audrey B.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2022

Knowledge tool

Overall I find the result to be very satisfying. It allows us to have a knowledge base that better represents the branding of our company, since we work on the style ourselves. There would be some possible improvements for the navigation and the research of the articles which are already created, but in sum the application is used very well. It would also be very relevant to have a warning message when deleting an article or folder. I happened to delete articles by mistake and I did not know how to bring them back. Also, it could be interesting to provide a tool to keep a backup of all the work that has been done so that nothing is lost.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We decided to choose this tool because it allows us to have a great control over the style of our knowledge base and it allows to make very fast changes in the code. Indeed, the style of the texts and titles is kept in our database and therefore allows in a single change to change everything in all the articles at the same time. It is therefore very practical and that is why we have chosen this tool.

Cons:

Articles in the knowledge base are not always easy to work with. It is very difficult to select the display order of categories, folders or even articles. Even if I had selected the order of presentation in the categories, nothing was displayed as I had indicated. So I had to delete everything and then put it back to get it in the right order. Also, it will be relevant to have more display choices. Sometimes I would like it to show me only articles from such categories and I have not found how to do it.

Reasons for choosing UVdesk

We choose UVdesk because we want to have control over the style of the knowledge base with a custom database and code.

Martin P.

Verified reviewer

Import and Export

51-200 employees

Used daily for less than 6 months

Review source

Reviewed November 2023

Helpdesk - overview

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simply to use and set workflows (rules), the support are fast and happy to help. The app is not hard to install

Cons:

Nothing to say for now. Every expectation has been done with the app

Reasons for choosing UVdesk

Easy to configurate, you can set up uvdesk free if you have the knowladge

Seth W.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 6 months

Review source

Reviewed March 2023

The best free, open-source helpdesk software you can find

This software is perfect for our needs! Beautiful interface, good amount of features and customization (especially with email templates). Not to mention, the *free* support we got on the forums was just amazing. I can't believe this free, open-source software has dedicated forum members eager to help you out with your issues. After setting everything up, it works perfectly!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

• Web interface/design• Knowledgebase• Email templates• Support

Cons:

• Installation (documentation a little lackluster, had to search through forums to get past a few errors initially, but once you're up and running you're good)

Reasons for choosing UVdesk

It's free and open-source, which is important to us as a nonprofit in Healthcare.

Vendor Response

Thanks for your valuable feedback.

Replied June 2023

Jamos T.

Retail

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2017

#1 Supplier for my Opencart store

WebKul is and continues to be a great factor in our online marketing experience. Our OpenCart stores run on a number of modules and we have to say there are no regrets at all. The only regret that we have is that we haven't found out about WebKul in an earlier stadium! That would of saved us alot of time and money. So, dear WebKul, thank you so much for your great development and continuous support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Most of all the various numbers of functionality that you get for the money. The are very advanced and easy to implement. And, there are not much competitors on the market who can do the same to my opinion. Before searching other suppliers or developers, first take a look on WebKul, there is a great chance that a module is developed by them, and, if you have one supplier your store is way more easy to manage.

Cons:

Only con is also positive actualy, but just a matter of how you see it. The modules are so advanced, that you get many functionalities. Alot of options to configure, but for me I experience that as positive. However, it can be complex to choose best practices out of so many options.

parul k.

Verified reviewer

Computer & Network Security

201-500 employees

Used daily for less than 6 months

Review source

Reviewed December 2018

Online platform for ecommerce which includes multivendor

Ratings Breakdown

Ease of use

Functionality

Pros:

There are lot of common queries that every customer has with eCommerce companies. So to avoid opening so many tickets for the same queries, UVdesk helps is creating a pre-defined answer to answer that question. It saves customer's and support engineers time as customer can resolve his queries by looking at those queries list and their answer. It can help in you in creating your companies feedback form, contact form or suggestion form. Ticket is created in such a way that it can be assigned to anybody to balance the workflow. Owner get the option of prioritizing the ticket as well. You can get the free trial version to analyze it.

Cons:

So far they are very helpful and not getting any issue. I only suggest to make the error more descriptive.

Sachin T.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed May 2023

Haltdos Review

It was fantastic experience. We are looking forward to take the SaaS version of the tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

simplicity is the key of the product. I dont need to move to the document again and again to understand the features and their concepts.

Cons:

some of the bugs in Open source tool that need to be fixed.

Vendor Response

Thank you for the review

Replied June 2023

Mario C.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for less than 6 months

Review source

Reviewed January 2022

UVDesk is a great product

It was more than expected. I had some troubles with fetching emails, but that happened because I didn't realize how to product works. I have contacted Support, where they explained me there is a "CRON" job which is responsible for fetching emails. Since I have used it in test - Windows environment, I have easily figure it out and make it work.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked the most the setup simplicity. It's easy to use.

Cons:

I do miss in free option follow-up option, to automatically remind a user that we haven't received an update in 3 days and after that, another automated follow-up in 7 days - where the ticket gets close automatically. Maybe there is an option for that, but I haven't figured it out.

Kofi Y.

Verified reviewer

Media Production

2-10 employees

Used daily for less than 12 months

Review source

Reviewed December 2022

Support Team are Awesome

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to manage tickets from my customers

Cons:

Wish they implement a chatting system...

Michael N.

Verified reviewer

Retail

51-200 employees

Used daily for less than 2 years

Review source

Reviewed February 2023

Simple and Professional

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, simple, customizable and professional....

Cons:

Setup and deployment, version upgrade and troubleshoot.

Showing 1 - 10 of 24 Reviews

See All Reviews

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UVdesk 2026: Benefits, Features & Pricing

Overview

About UVdesk

UVdesk Screenshots

UVdesk Pricing and Plans

UVdesk Features

UVdesk Integrations

UVdesk User Reviews

Other Top Recommended Help Desk Software

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