eRSP 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

eRSP

4.2

(99)

Pricing

Starting at $200.00 per month

About eRSP

eRSP is the original cloud-based home care software. We have been serving the home care industry for over 20 years, and we've learned a thing or two about what home care agencies need to be successful. Our comprehensive, all-in-one software is as effective as it is easy to use. Leverage intuitive scheduling, billing, payroll management, patient profile management, HR, and much more, all in one convenient location. Our goal is to make it easier for you to run your home care agency. eRSP is the most feature-rich, cost-effective solution on the market.

eRSP Screenshots

eRSP Pricing and Plans

Starting price: $200.00 per month

Free Trial

Free Version

Starter Package

$200.00

per month

No plan information available

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eRSP Features

Popular features found in Medical Scheduling
Appointment Management
Billing & Invoicing
Calendar Management
Faculty/Staff Management
HIPAA Compliant
Multi-Location
Patient Records Management
Recurring Appointments
Reminders
Reporting & Statistics
Self Service Portal
Third-Party Integrations
More features of eRSP
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Appointment Scheduling
Assessment Management
Automated Scheduling
Calendar Sync
Cancellation Tracking
Caregiver Management
Care Plan Management
Charting
Chat/Messaging
Claims Management
Client Management
Client Portal
Clock In/Out
Communication Management
Compliance Management
Credit Card Processing
Customer Database
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Management
Document Storage
Electronic Payments
Electronic Signature
Email Reminders
Employee Management
Employee Portal
For Long Term Care
Forms Management
Geriatric Care
GPS
Home Health Care Management
Insurance Eligibility Verification
Insurance Management
Invoice Management
Knowledge Base Management
Live Chat
Medication Management
Mobile Access
Mobile Alerts
Monitoring
No-Show Tracking
On Call Scheduling
Payroll Management
Physician Management
Point of Care System
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Records Management
Referral Management
Scheduling
SMS Messaging
Task Management
Task Scheduling
Time Tracking by Client
Visit Verification
Wait List Management
Workflow Management

eRSP Integrations

Waystar

QuickBooks Payroll

Dynamics Billing

HHAeXchange

Dynamics 365 Customer Insights

Viventium Software

See all 22 integrations

eRSP User Reviews

Overall Rating

4.2

Ratings Breakdown

47%

35%

14%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.0

Functionality

4.2

Amy Q.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2023

Amazing Customer Service!

I wanted to take a moment to express my appreciation for the exceptional customer service we received from [sensitive content hidden] at ERSP earlier this afternoon. [sensitive content hidden] got us set up quickly with our updated company login information and appropriate user access. We are now able to use ERSP to its maximum capacity, allowing us to be time efficient while maintaining a high level of productivity day in and day out, as we service our clients. Thank you [sensitive content hidden] for making us feel valued as a customer and for guiding us through ERSP with exciting and updated login info!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Product is easy to use! The features all tie in with our daily operations in servicing our clients and scheduling our caregivers for their shifts. Streamlines our processes allowing us to focus more time on providing the best quality care for our clients and offering exceptional support for our caregivers.

Cons:

It would be great if there was a way that caregivers could upload images of their updated credentialing from the mobile app

Rosa T.

Verified reviewer

Medical Practice

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2025

The Best Home Care/Home Health Software Available!

The onboarding experience has been phenomenal. They move quickly on helping you get up and running. Their support department is quick to answer questions usually in less than an hour if you are emailing, and it's not emergent. They have a support person that meets with you via zoom to guide you through the various training steps, and answers my questions you may have. I have worked with other software in the past and eRSP is by far the best, from functionality, customization, features, and platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked most about the eRSP software is its user-friendly interface and comprehensive features. The software streamlines various aspects of home care management, making it easy to schedule appointments, manage patient records, and track caregiver activities. The intuitive design ensures that even those who are not tech-savvy can navigate the system with ease. Additionally, the software's ability to generate detailed reports and provide real-time updates enhances communication and coordination among caregivers, leading to improved patient care.

Cons:

I would like to see more integrations for employee trainings; However, the overall functionality and ease of use outweighs this minor drawback.

Reasons for choosing eRSP

Cost effective, a lot of features, and works for home care and home health.

Reasons for switching to eRSP

I could never get ahold of thier support dept. It seemed like the same 1 person did the software, billing, support, and everything else. It would take days to hear back from them. Their chat feature never worked. I was charged monthly to have 1 of their staff on my "admin" list, for support reasons, in case they needed to help me with any issues.

Brian R.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for more than 2 years

Review source

Reviewed February 2025

Brian review

Our experience has been mostly good, we have been using it for about 9 years now so we are used to it though. The cyber security attack last year was frightening to say the least and an extremely severe inconvenience. As a result, we almost went with another provider, and may still do so because of the lack of some functionality listed above.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We like the clear uncluttered layout of the interface.

Cons:

Lack of some useful functionality, such as being able to view all regions simultaneously, or expanding the entire weekly schedule of customers to view all tasks at once instead of just one customer schedule at a time. The client family connect portal needs more robust reporting capabilities, such as pulling an entire month or more of visit notes instead of one visit at a time. Customers have expressed frustration with this forcing me to continue downloading a month of visit notes and then sending them to customers.

Vendor Response

Thank you for your feedback and for taking the time to complete the review. Someone from our Customer Success Team will be reaching out to you directly to discuss your concerns.

Replied March 2025

Hector M.

Verified reviewer

Individual & Family Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Good, but needs more form customization.

We have been using eRSP for several years now, and it has only improved over time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I appreciate that there are continuous updating and improvements, making the app and website increasingly intuitive.

Cons:

The user interface is somewhat bland, but as it is evolving it is getting to be a slicker and smoother experience. Also, the form builder is somewhat limited and there is a charge to make custom forms not available on the form builder.

Reasons for choosing eRSP

Lower price at the time, with comparable features.

Vendor Response

Hi Hector, Thank you for taking the time to complete this review. We greatly value your business and look forward to continuing to work with you! Please add any enhancement requests at https://ersp.canny.io/

Replied May 2025

Michael H.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

The good and not so good of eRSP

We have used other software prior to eRSP and looked at other software while we were using eRSP but we have not found anything that does the job as well as eRSP for cost.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. Scheduling is easy. 2. You can send texts and emails directly from the system. 3. Creating a new client plan is easy. 4. Calander and visit List is easy toest up, change and view. 5. It is easy to set up activities related to the care plan. 6. Custmer support is very good.

Cons:

1. can not do every other wekend scheduling in the Plan. 2. Can not set up different activites for differnt shifts. 3. Text and email responses are not seperated from the initial email or text.

Reasons for switching to eRSP

We were looking for a better scheduling system and a phone app that worked.

Vendor Response

Thank you for the feedback, Michael. The eRSP solution supports some of the functionality mentioned. Our team would be happy to discuss this further. Please reach out to us at 888-262-4166 option 1 or by email at ersp@kaleidasystems.com

Replied March 2025

Felicia B.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

eRSP Makes Our Work Easier

My overall experience with eRSP has been excellent. It has positively impacted our agency by improving workflow, reducing administrative stress, and allowing our team to focus more on delivering quality care. The IT support team is responsive and helpful, and the software continues to meet our growing needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about eRSP is its ease of use and reliability. The platform is intuitive for both office staff and caregivers, which makes scheduling, documentation, and communication incredibly smooth. It has truly helped streamline our daily operations and improve overall efficiency.

Cons:

Honestly, I don’t have any complaints. We haven't encountered any major issues, and the system has worked well for our agency. It's user-friendly, and the support team is always available if we need anything.

Reasons for choosing eRSP

Great working relationship with previous owner, easy to use for admins and baby boomer caregivers.

Vendor Response

Good evening Felicia, thank you so much for your wonderful review. Please feel free to reach out to our support team should you have any needs in the future.

Replied May 2025

Dahlia J.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for less than 2 years

Review source

Reviewed April 2025

User friendly software simple and easy

overall experiences was great just few tweaks and its a good software. My employee like the software as it was easy ands not complicated

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

it user friendly and makes the easy access weather its the management or the employee

Cons:

Most of the feature was included but there were few feature was not included like sending forms through the software.

Reasons for choosing eRSP

They had more features which gave us easy access to the documents

Reasons for switching to eRSP

Due to franchise new contract we had to switch

Vendor Response

Hi Dahlia, Thank you for taking the time to complete this review. We greatly value your business and look forward to continuing to work with you!

Replied April 2025

Ashley C.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2025

eRSP is the best

My overall experience with eRSP has been smooth, very professional, and easy to understand the platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how the platform is very detailed and customizable to suit my needs. The self-paced training videos are very helpful as well for onboarding training.

Cons:

At the moment, I am happy with the service.

Reasons for switching to eRSP

I made the switch due to billing issues that were hard to get resolved.

Vendor Response

Hi Ashley, Thank you for taking the time to complete this review. We greatly value your business and look forward to continuing to work with you!

Replied March 2025

Chelby B.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

eRSP Review

If 100% would be considered an outstanding experience, I would say we are, on average, around 60% satisfied.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's simple layout and formatting makes it easy to nagivate.

Cons:

The inefficiency. We never know from one day to the next if it will be working or not. The app is always unpredictable.

Reasons for choosing eRSP

eRSP is what we have used since 2019. Within the past two years, our satisfaction with the product has decreased and we have considered alternative systems.

Vendor Response

Hi Chelby, Thank you for your feedback. Over the past year updates have been made to stabilize the eRSP platform. If you are still experiencing service issues Our support team would be happy to assist. They can be reached at 888-262-4166 option 1 or by email at ersp@kaleidasystems.com

Replied April 2025

Kacey T.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used monthly for more than 2 years

Review source

Reviewed April 2025

User Friendly EVV System!

Overall, great system and very easy to use. And the development team is always trying to keep up with demands and create new features.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease and navigation of each area, Absolutely LOVE Global Features too!!!

Cons:

One issue was if someone was made inactive but still logged on to the app; the Caregiver could still clock in and or still be in the visit. I wished there were a hard stop for that.

Reasons for choosing eRSP

Cost and ease of use of the products at the time

Vendor Response

Thank you so for taking the time to provide your review and feedback. We would love to hear more on your thoughts for possible product enhancements. Please feel free to submit your suggestion thru our crowdsourcing tool at https://ersp.canny.io/.

Replied May 2025

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