ALICE 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

ALICE

4.6

(16)

Pricing

Starting at $6,000.00 per year

About ALICE

ALICE is a hotel operations and management platform with tools for both front of house and back of house departments. ALICE enables hotel staff to do the most impactful work, without all of the guesses. With real-time communication, task management and operational analytics, ALICE reduces the chaos and complexity of your hotel’s operations. By bringing all hotel departments together with a single operations platform, ALICE helps hotel staff provide fast, personalized service to keep guests satisfied and returning to your hotel.

ALICE Housekeeping, ALICE Guest Services, ALICE Guest Messaging, ALICE Guest App, ALICE Service Delivery, and ALICE Maintenance streamline operations, unify departments, and maximize your staff’s time and energy. ALICE’s cloud-based solution is used by the world’s leading brands and more than 25,000 hoteliers internationally.

ALICE Screenshots

ALICE Pricing and Plans

Starting price: $6,000.00 per year

Free Trial

Free Version

Basic

$6,000.00

per user, per year

No plan information available

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ALICE Features

Popular features found in Preventive Maintenance
Asset Tracking
Calendar Management
Inspection Management
Inventory Management
Mobile Access
Predictive Maintenance
Reminders
Scheduling
Work Order Management
More features of ALICE
Employee Management
Extended Stay
For Vacation Rentals
Front Desk Management
Guest Experience Management
Housekeeping Management
Loyalty Program
Maintenance Management
Maintenance Scheduling
Multi-Property
Preventive Maintenance
Reporting/Analytics
Single Property
Spa/Activity Management
Task Management
Vendor Management

ALICE User Reviews

Overall Rating

4.6

Ratings Breakdown

69%

25%

Secondary Ratings

Ease of Use

4.5

Value for money

4.4

Customer support

4.4

Functionality

4.4

Verified

Reviewer

Hospitality

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed June 2022

A for Alice

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Effective. Easy to use and a good and fast way to get in contact with the guests. Efficient.

Cons:

Alice, is not missing anything. I have used it for the past two-three weeks, and there has been no error in using Alice.

Giovanni P.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

A must for ticketing tool

We use it for Guest communication, ticketing system, Itinerary design and Engineering tool. It worked fine.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very powerful, has a lot of functions not only for a Hotel but can probably be adjusted for other Roles

Cons:

The integration with Oracle PMS is very unstable, it breaks 1-2 times a week, and the support takes some minutes to for fixing, there is no easy way to fix it on our side, just they can do it, and the support gets busy

Verified

Reviewer

Hospitality

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed July 2023

Great product - horrible support model

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great features, ease of use, training employees has been simple. The application also integrates with PMS systems.

Cons:

Terrible customer support if you have an issue. I've been back and forth with your support team for the last 6 weeks and with each update there's a new tech involved and NO RESOLUTION, no call back, no escalation. Utterly terrible support for such a useful tool.

Katja S.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 2 years

Review source

Reviewed September 2022

Straight-Forward Property Management Platform

Ratings Breakdown

Ease of use

Functionality

Pros:

This product is pretty easy to use. It has all of the elements necessary to create and manage tasks for our concierge, call center, porter, housekeeping and engineer/maintenance teams.

Cons:

As far as suggestions, if a task is created by using the "+ Guest Request" button, they don't show up under the individual unit number and have sometimes been difficult to track down. If there were a way to have all guest requests show up under a user's profile so that one doesn't have to Search Tickets to find it, that would alleviate some confusion. Another recommendation is, when reviewing a particular task under a resident's profile, if I press the back arrow, it resets the entire page and places me back on the home page and I have to search for the user again. I would recommend making it easier to return to the user profile after viewing a task.

MARIA (KOKY) C.

Hospitality

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2016

REVIEW FROM A CHEF CONCIERGE

ALICE is easy to manage & understand. For those not to tech savvy is clear to work with. I would like for it to be a little more colorful since as Concierge I manage several tasks at once. Also the bliking of tasks should not interfere with other departments nor the constant emails from tasks not accepted from other departments.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

From a Concierge's standpoint, it is relatively easy to learn.

Cons:

1) Lack of color on the screen to separate tasks by category & importance 2) The constant bliking from tasks from other departments on my Concierge screen 3) The constant email blasts from tasks not accepted by other departments. 4) Sometimes the system will not allow you to change status of requests, nor times

Vendor Response

Greetings Maria. Thank you for taking the time to send us a review. We rely on the honest feedback from customers like you to help us improve the product. The good news is, some of the issues you identified are easily solved due to the customizable features of ALICE. Our Customer Success team will reach out to you shortly to discuss strategies to improve your experience. Kind regards, The ALICE Team

Replied December 2016

Andrea V.

Verified reviewer

Hospitality

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2022

Alice

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Alice facilitates keeping track of all our residents both past and present. We are also able to keep track of maintenance requests both for residents and internally.

Cons:

Unfortunately sometimes it has a few bugs or crashes in the middle of my shifts. It happens very rarely though.

Cinthya C.

Hospitality

11-50 employees

Used daily for less than 12 months

Review source

Reviewed December 2016

Differences between the app for phones and pc

We have encounter issues due to the fact that the app for smartphones does not have as many functionalities than the app for PC. Thus, if you are on the field, you must have to get to a PC to create or modify some type of tickets. The other issue we have to encounter is that guest requests can't be modified. If there is a change of plans or guests made a mistake, a new ticket is the only option.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has been a productive communication channel for Staff and your customer support is excellent.

Cons:

the app for smartphones does not match in functionalities with the app for PC. It has been difficult to get the app in Spanish. Grammar errors in Spanish have been difficult to avoid appearing in the app.

Vendor Response

Dear Cynthia, Thank you for taking the time to review ALICE. It has been a tremendous pleasure working with the Remixto team for almost a year now. The customer success team will look at your feedback and work hard to make improvements where possible. Thank you for your patience with the Spanish translation process. We appreciate your partnership as we strive to have a better language suite in the future. Please continue to reach out to Madelyn and support@aliceapp.com with your requests and feedback. Gracias, The ALICE Team

Replied December 2016

Haronil U.

Hospitality

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2017

Efficient and easy to Uses

We have been using Alice over 2 years and I would have to say that it has been a big improvement to us. Not only it is easy to use but it has made us improve the communication among each other. When it comes to the guest this has given us the change to improve the guest experience which is our first priority. For example, now they are adding a different gadget to our Alice that I also know that is going to make it even better. I have nothing but a positive thing to say about Alice because since we started using it it has changed everything in our hotel for the better.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

That is easy to uses.

Cons:

None.

Vendor Response

Dear Haronil, We are delighted to hear you enjoy working with the ALICE system! Our goal is to make doing your job easier and more efficient. Please continue to let your Customer Success Manager know how we can refine the system to further enhance your experience. Cheers to hospitality, The ALICE Team!

Replied January 2017

Palmo L.

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2016

Amazing and Helpful

Getting in touch with someone on the radio during work can be a hassle especially if the radio is down. But this product is a life saver and easy to use. Easy to keep in touch with employees with any guest requests and shows if the work is done.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Everything

Cons:

Nothing

Vendor Response

Dear Lamo, Thank you for taking the time to send us your review. We are delighted to hear that you find ALICE to be such a helpful asset to your day to day duties at The Moderne. It certainly has been a pleasure working with your team. Please continue to let us know if there is anything we can do to make your experience even better. Cheers to hospitality, The ALICE Team

Replied December 2016

Verified

Reviewer

Consumer Services

11-50 employees

Used monthly for free trial

Review source

Reviewed May 2019

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