Hostaway 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

Hostaway

4.8

(1520)

Pricing

Pricing available upon request

About Hostaway

Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth.

Grow your business, manage all reservations, automate guest communication, sync listings across channels like Airbnb and Vrbo, and boost direct bookings from one unified platform, saving you up to 60 minutes per reservation.

What You Can Do With Hostaway:
*Grow and manage bookings across major channels (Airbnb, Vrbo, Booking.com, Google)
*Real-time sync on availability, pricing, and calendars across all connected channels.
*Manage all reservations and conversations in one unified inbox.
*Automate 93% of repetitive guest communication with AI Replies.
*Increase earnings by 25%+ with Dynamic Pricing.
*Track performance with advanced reporting and insights.
*Self-serve Owner Portals and automated statements for professional, transparent owner reporting
*Connect your 200+ tools through powerful integrations.
*Create or connect your own direct booking website to cut OTA commissions

Everything works together, so you don’t have t...

Hostaway Screenshots

Hostaway Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Pricing available upon request

No plan information available

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Hostaway Features

Popular features found in Channel Management
Calendar Management
Campaign Management
Data Synchronization
Dynamic Pricing
Incentive Management
Lead Management
Multi-Channel Distribution
Order Management
Partner Portal
Pipeline Management
More features of Hostaway
Access Controls/Permissions
Accounting
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Appointment Management
Availability Indicator
Availability Management
Billing & Invoicing
Billing Rate Management
Booking Management
Booking Notes
Built-in Accounting
Calendar Sync
Catering Management
Channel Analytics
Channel Management
Collaboration Tools
Commission Management
Communication Management
Contact Management
Content Management
Credit Card Processing
CRM
Customer Database
Customer History
Customer Support
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Discount Management
Document Management
Drag & Drop
Electronic Payments
Electronic Signature
Email Management
Email Templates
Employee Management
Event Calendar
Expense Tracking
Extended Stay
Financial Management
For Hospitality Industry
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Guest Check-in/Check-out
Guest Communications
Guest Experience Management
Guest Tracking
Housekeeping Management
Inbox Management
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Listing Management
Loyalty Program
Maintenance Management
Maintenance Scheduling
Marketing Automation
Marketing Management
Mobile Access
Mobile App
Multi-Channel Campaigns
Multi-Channel Management
Multi-Channel Marketing
Multi-Channel Sync
Multi-Currency
Multi-Language
Multi-Location
Multi-Property
Occupancy Management
Online Booking
Online Payments
Opportunity Management
Owner Portal
Owner Statements
Partner Management
Payment Processing
Performance Metrics
Point of Sale (POS)
Price/Margin Management
Promotions Management
Property Database
Property Management
Rate Management
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Updates
Referral Management
Reminders
Reporting/Analytics
Reporting & Statistics
Reservations Management
Restriction Management
Revenue Management
Reviews Management
Role-Based Permissions
Room Booking
Room Inventory
Sales Reports
Search/Filter
Short/Long Term Rental
Single Property
SMS Messaging
Spa/Activity Management
Task Management
Tax Management
Template Management
Tenant Portal
Tenant Screening
Third Party Booking
Third-Party Integrations
Transaction History
User Management
Website Integration
Website Management
Workflow Management
Work Order Management

Hostaway Integrations

Stripe

Integration rated 4.6 from 218 reviews

PriceLabs

Integration rated 4.8 from 200 reviews

Vrbo

Integration rated 4.1 from 82 reviews

Turno

Integration rated 4.5 from 38 reviews

Breezeway

Integration rated 4.7 from 19 reviews

Beyond

Integration rated 4.6 from 15 reviews

See all 51 integrations

Hostaway User Reviews

Overall Rating

4.8

Ratings Breakdown

87%

Secondary Ratings

Ease of Use

4.6

Value for money

4.6

Customer support

4.7

Functionality

4.7

Michelle B.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2026

Smooth and Clear Onboarding With Hostaway

Overall, the experience has been positive. I just started onboarding with my representative, [sensitive content hidden]. He was thorough, knowledgeable, clear, and stayed on task throughout the process. It was a very good experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most so far is that the product seems solid and easy to use. It looks like it will be a good fit for our needs. The onboarding process went well, and the onboarding specialist, [sensitive content hidden], was very knowledgeable and helpful. He explained things clearly, answered our questions, and made the process easier to understand. Having someone who knew the system well made a big difference.

Cons:

Overall, the experience has been positive. While the initial sales process did not fully meet expectations and could have been clearer and more thorough, the experience improved significantly once onboarding was complete. Since coming onboard, the team has been responsive, supportive, and easy to work with. Communication has been timely, questions have been addressed quickly, and there is a clear willingness to help and improve. It’s encouraging to see the level of care and professionalism demonstrated after onboarding, and that has gone a long way in building confidence moving forward. With some refinement to the sales process, the overall experience would be even stronger

Reasons for switching to Hostaway

Needed a more robust system to transition away from airbnb

Zinni G.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2026

Robust and Reliable PMS for Growing Property Management Agencies

My overall experience has been very positive. The system is stable, powerful, and clearly built with professional property managers in mind. For an agency like mine that manages multiple properties and integrates with several OTAs, Hostaway provides the level of control and reliability I was looking for. I would recommend it to other property managers seeking a scalable and comprehensive PMS solution.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The onboarding process was smooth and well organized. The onboarding agent was friendly, knowledgeable, and responsive, which made the transition much easier for my agency, Bliss Caribe. Hostaway feels like a robust and professional system specifically designed for property managers. The integrations with OTAs are more complete and reliable than other PMS platforms I’ve previously worked with. This was a key factor in my decision to migrate. The system structure gives me confidence as my portfolio continues to grow.

Cons:

The user interface could be slightly more intuitive and visually modern in some sections. While fully functional, there is room for minor UX improvements to make navigation even smoother.

Reasons for switching to Hostaway

The integration with VRBO was not reliable enough for my operational needs. As a property management agency, strong and consistent OTA integrations are critical, and I needed a more robust and complete channel management solution.

Evan K.

Verified reviewer

Real Estate

Self-Employed

Used daily for less than 2 years

Review source

Reviewed May 2024

Excellent knowledge and very helpful

Positive. I like the fact that I can call and get support usually in the same day.

Ratings Breakdown

Ease of use

Previously 4

Value for money

Customer support

Functionality

Pros:

[sensitive content hidden] helped me figure out the financials section and correct many errors that I had with my listings to make sure to run accurate financial reports.

Cons:

It is a little expensive and there have been a few growing pains with the constant upgrading and changing of the software. Financials were a challenge for me as a I am not an accountant/bookkeeper. The email replies to issues are often not helpful or successful. Usually need to schedule or make a phone call or the issue remains unsolved for weeks in waiting for replies, etc..

Philip S.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 6 months

Review source

Reviewed February 2026

Great PMS for short term villa rentals

Excellent support, onboarding and strong features. Google Travel works well and payments look professional. However VRBO setup is slow and email design features need improvement.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

[sensitive content hidden] did an outstanding job guiding me through the setup. While many platforms simply point you to their “intuitive” software and leave you to figure things out, Hostaway offered something rare these days: real human support. [sensitive content hidden] not only walked me through the essentials but also highlighted features I never would have discovered on my own — and they’ve already proven incredibly useful. Her help made the entire onboarding process smooth, efficient, and genuinely enjoyable. I also like the fact that you can connectt Google Travel to your lisitngs effortless. Payment systems and guest portal all looks very professional. Overal a great software.

Cons:

The onboarding process could definitely be faster. From the moment you express interest in the software to actually gaining access, the wait is quite long. Unlike many other platforms that provide instant access, Hostaway requires you to move through several stages: an initial call with a sales representative, signing the paperwork, and then scheduling onboarding sessions. Because each step involves booking time with different teams, the full process took about two weeks. The VRBO integration also took far too long. Connecting my listings to Booking.com, Airbnb, and Google Travel was nearly instant, but VRBO requires Hostaway to handle the mapping internally. I was told the mapping was completed, only to later find out from VRBO that it wasn’t. This led to nearly four weeks of back‑and‑forth communication. A better solution would be to allow customers to perform the VRBO mapping themselves instead of relying on Hostaway to do it. Another drawback is the email design tools. They are very basic at the moment, especially compared to competitors who offer much more advanced and flexible templates. I do hope Hostaway improves this feature in the future.

Reasons for switching to Hostaway

Guesty only works if you have an airbnb account first. And RentalWise had several critical bugs with the payment collection.

Midori B.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2026

[sensitive content hidden] rules! 5 stars!

The interface could use a little refreshing, it's clunky at times. But generally very comprehensive and impressive as an umbrella, all-inclusive service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer service ([sensitive content hidden]) is the best! Always patient and educational. The issue I was having wasn't even a Hostaway problem, it was a browser issue - nevertheless he was very patient in trouble shooting what I thought was a complete disaster. But he saved the day, like steering a ship out of a storm into a safe harbor. Making it all right again. Whew!

Cons:

Though the customer service reps are excellent, it might be an idea to hire more - so that the wait times aren't as lengthy. Having said that, if you can invest the time, I've never had an issue that the reps couldn't handle. (Just need more of them!)

Reasons for switching to Hostaway

Believed Hostaway would be better for more OTA channels.

clem e.

Verified reviewer

Real Estate

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2026

Hostaway Booking and Support takes the cake

Amazing. I sincerely like the booking management and the support provided by your team. [sensitive content hidden] was the tech I spoke to today and he was incredibly fast and knowledgeable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love working with Hostaway and their team. The simplicity of the platform, the value and the user interface made this my choice after reviewing several competitors. The integrations with other booking platforms makes this a "no brainer" for me. The absolute plus is being able to call their support line with a question. I always get a person who is incredibly knowledgeable and helpful. Any suggestions are taken and implemented. I just got off a call with [sensitive content hidden] who successfully walked me though about 5 different things on the site which will allow me to generate more income!

Cons:

I really like everything about Hostaway. We asked if there was a way to sort the properties by name, and BOOM, it was done. This is amazing

Reasons for choosing Hostaway

I liked the display/user interface for owners and managers as well as the ease of use

Verified

Reviewer

Real Estate

Self-Employed

Used daily for less than 6 months

Review source

Reviewed February 2026

Excellent, attentive, hands on, great on boarding setup and more!

My experience with Hostaway was an excellent experience. I started at another platform that was a horrible experience. I was so overwhelmed and thought maybe I should not be doing short term rentals. Hostaway saved me from a lot of stress!!! I highly recommend this company and I look forward to purchasing another short term rental. I am confident that Hostaway will help me every step of the way.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Hostaway was my savior. I am new to the short term rental platforms and needed guidance. I started with another platform and it was a nightmare. I was beside myself and was not prepared for my new bookings. Hostaway set me up with several onboarding calls and made sure everything was ready to go from taxes and financials, to automated messages and more.

Cons:

I don't have any cons. [sensitive content hidden] was polite, patient and helpful for all of my onboard meetings. He answered all of my questions and guided me every step of the way.

Reasons for switching to Hostaway

No support available besides AI. I made an appt several days out to speak to a rep and the appt was moved last minute to an hour early and I was in the middle of eating dinner.

James H.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2026

[sensitive content hidden] was Awesome! Thank you.

Love Hostaway once you get used to the program. There is a lot of great features. The customer support is top notch.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Hostaway customer service is the main reason I use this PMS software. Their customer service agents are all very knowledgable about the software, excellent communicators, and very professional.

Cons:

Some integration issues still exist, but workarounds are typically provided. VRBO payment setup is not awesome and the House rules connectivity issue is an unfortunate issue to look into. International charges for subscriptions should also be communicated up front with customers.

Reasons for choosing Hostaway

Customer Service support 24 hours, with native English speakers.

JP O.

Verified reviewer

Hospitality

Self-Employed

Used daily for less than 6 months

Review source

Reviewed February 2026

Absolute best customer service, from start to finish.

Overall, the experience has been amazing from day one when I was contacted by an outreach person via phonemail (I forget her name, but she's out of Boston, USA). Then, working with [sensitive content hidden], from sales, was a breeze, and in just two meetings, I signed-up and met with [sensitive content hidden], from onboarding, who has been absolutely amazing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer service was absolutely of the highest quality. Specifically, my onboarding agent, [sensitive content hidden], she is AMAZING!

Cons:

Honestly, I have nothing bad to say about Hostaway at this time. I am brand new to this system, and after having used other systems in the past, this one seems to be the best for our needs!

Reasons for switching to Hostaway

Hostaway is able to process our payments and damage deposits in a manner that Little Hotelier was unable to do. This is super important and the key reason for the change. This and Little Hotelier was unable to sync with Vrbo.

Miranda N.

Verified reviewer

Real Estate

Self-Employed

Used daily for less than 6 months

Review source

Reviewed February 2026

5 star review for Hostaway

Excellent onboarding process. Highly recommend Claire! She has been super efficient and great to work with to transition me quickly from another platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Advanced settings that help me get more bookings and generate more revenue. It is great to have so many things to control my business.

Cons:

Takes a bit more time to get my head around the set up. Overall I don't have any complaints really. It is a great product.

Reasons for switching to Hostaway

Impressed with demo from Hostaway and decided there were enough reasons to make the switch.

Showing 1 - 10 of 1520 Reviews