Hotel Link 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Hotel Link

4.6

(53)

Pricing

Starting at $50.00 per month

About Hotel Link

Hotel Link empowers accommodation providers with digital marketing services and technology solutions without any technical jargon. A full suite of core online cloud-based services offered by Hotel Link includes a channel manager to manage all accommodations' online channels of inventory distribution, a booking engine to provide a modern and user-friendly booking process to your guests, front desk module to help you organize the daily operations at your accommodation, website design tool to showcase your accommodation to the world, and a reputation manager to monitor what is said online about your accommodation.

Hotel Link also has API integration with numerous other third-party systems likewise designed to boost the accommodations’ occupancy and profitability.

Hotel Link Screenshots

Hotel Link Pricing and Plans

Starting price: $50.00 per month

Free Trial

Free Version

Basic

$50.00

per user, per month

No plan information available

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Hotel Link Features

Popular features found in Channel Management
Calendar Management
Campaign Management
Data Synchronization
Dynamic Pricing
Incentive Management
Lead Management
Multi-Channel Distribution
Order Management
Partner Portal
Pipeline Management
More features of Hotel Link
Activity Dashboard
Activity Tracking
API
Availability Management
Booking Management
Channel Analytics
Channel Management
Content Management
Customizable Branding
Customizable Reports
Customizable Templates
Data Import/Export
Discount Management
Electronic Payments
Email Templates
Housekeeping Management
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Multi-Channel Management
Multi-Channel Marketing
Online Booking
Partner Management
Payment Processing
Performance Metrics
Price/Margin Management
Promotions Management
Real-Time Analytics
Real-Time Data
Real-Time Updates
Reporting & Statistics
Reservations Management
Sales Reports
Third-Party Integrations

Hotel Link User Reviews

Overall Rating

4.6

Ratings Breakdown

68%

25%

Secondary Ratings

Ease of Use

4.5

Value for money

4.6

Customer support

4.7

Functionality

4.5

Have you used Hotel Link and would like to share your experience with others?

Blessen Sam M.

Verified reviewer

Information Technology and Services

10000+ employees

Used monthly for less than 6 months

Reviewed February 2022

Excellent Hotel Management Solution

Excellent software which does almost every very well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great customer support and technical support. Packed with excellent features that are easy to learn and use.

Cons:

Some improvemens to features like website construction and user reviews management.

Vendor Response

Hi Sam, thank you for leaving feedback for Hotel Link on Capterra. We are happy that you are satisfied with our service and customer support.

Replied March 2022

Maria Natalia L.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

User Friendly Software

Easy to use, time saving, and effective to generate bookings.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Everything is on it. The software saves my time to allocating the rates and availability. Very effective to generate the booking to website. The most important thing is that the channel manager makes my hotel is getting popular thought we are located faraway from the center of Lembongan Island. Great job, Hotel Link!

Cons:

The report in Front desk is rarely the same with the manual report, but it doesnt happen often.

Reasons for choosing Hotel Link

Their support team doing really great job, fast respond and ready to help me at anytime. Easy to be contacted by local number.

Vendor Response

Hi Maria, Thank you for leaving us a review. It is nice that you find our system user-friendly and you are satisfied with our customer service. We hope that you will like our upcoming system features which are gonna live in the future.

Replied February 2022

Keith S.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 12 months

Review source

Reviewed November 2021

INTEGRATION with OTA'S NOT EASY BY ANY STRETCH OF THE IMAGINATION

Great Business Concept, with what seems a perfect choice, for those looking for a Calendar Minder. In a way I am glad to have tried the Software, I am sure it has made me stronger and more knowledgeable of the Industry and teaming up with Gianfranco has been a blessing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Gianfranco, A very knowledgeable Hotellink Consultant, the representative brings his A Game to the Table Priced competitively the package is well implemented by Hotellink Offers some great insights of the Travel Industry Perfect for those who set a years single tariff and happy to just walk away, but for those wishing to set different rates and criteria, you will find it painful.

Cons:

The integration of the Calendar to the OTA's is more than problematic, it just does not work as it should, I am not sure where the problems lye, but it just makes life very stressful spending so much time finding solutions to all the glitches. The only OTA to run smoothly is Booking.com which is 5 stars The worst have to be Agoda and Airbnb, both not helped from their own internal support teams being practically non existent. I find the Calendar as useful as a Chocolate Tea Pot, trust me here if you have used Calendar Managers in the paste, this will kill you constantly flitting from one page to the other with no legend offered as to what all the Calendar Colours changing before your eyes mean ! At the beginning I thought the problem was all mine and like a New Car it just needed some more time to get into the nitty gritty, now months and months on, I now realise it is outdated and probably beyond a tweak or two.

Ed D.

Verified reviewer

Leisure, Travel & Tourism

11-50 employees

Used daily for less than 2 years

Reviewed February 2022

Hotel Link User chasing simple yet effective system

Very happy, very easy to learn, very easy to progress and fix up items.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I find the system easy to use, functional and simple as a back end programming for all of our Channel OTA, website, reviews bookings and customer details

Cons:

The only simplified addition I am searching for is multi guest functionality. Our groups and guests sometimes have more than one family member and we would the ability to capture this and feed into our daily PMS operating system.

Reasons for switching to Hotel Link

Better offers, more accessibility, better features

Vendor Response

Hi Ed, Thank you for your feedback. It is so great that you love the simplicity and effectiveness of Hotel Link system. Your comment for the improvement is appreciated and we will consider it to make the system better.

Replied February 2022

Silvana N.

Verified reviewer

Leisure, Travel & Tourism

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2021

Rockwater Resort Review

Professional company to be associated with. Their support team are excellent and always available. Have never experienced any down time. If there is a glitch, technical support work on the issue quickly to resolve in least amount of time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

website setup, calendar, payment and channel manager are easy to set up, implement and use.

Cons:

There isn't much not to like. To use this software you don't need to be an IT guru. Every step of the way there is always an option to proceed or cancel action which is great.

Reasons for choosing Hotel Link

Easy to set up and use; cost is very affordable for the modules used; ability to converse with real people who listen.

Vendor Response

Hi Silvana, thank you for sharing your feedback. We're really glad that you like our platform and find it easy to use. Hotel Link always listens to our clients' opinions and take action on improvement to enhance their experience.

Replied August 2021

James R.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2021

Glad I made the switch

I’m very happy and have found [SENSITIVE CONTENT] very helpful throughout the whole switching process.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Switching to Hotel Link from another big name company was easy, they took care of everything and made it painless. I like the functionality and find it so much easier to use and navigate. I have already seen an increase in direct bookings. The best of all is it has reduced my costs compared to my previous channel manager.

Cons:

The pre-populate function needs to improve to include a database of regular guests, so you don’t have to keep inputting their details for every booking.

Reasons for choosing Hotel Link

Costs, functionality and better onboarding support

Reasons for switching to Hotel Link

Costs, more functionality and better website layout to drive bookings.

Vendor Response

Hi James, thank you for trusting and using Hotel Link's service. We are very happy that you have good experiences with our support and you can gain benefits about cost & effectiveness from Hotel Link's channel manager.

Replied August 2021

Muhammad S.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 6 months

Reviewed January 2022

HotelLink & S Chalet

Overall experience is wonderful specially the customer service is GREAT and rest we are using it and never found any issues or problems as yet...

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a nice software covering almost everything related to Hotel Front Desk Operations and to a sufficient extent other departments too. I like most is the integration with all other channels, Online Bookings and real time management.

Cons:

Hotel Link is a wonderful software but i think they need to work on Financial Software as well. The financial aspect is not sufficient and we cannot go for P/L on daily/weekly/monthly basis and we cannot average out the expenses. It will be complete if they will do it... Rest everything is almost fine...

Reasons for choosing Hotel Link

Because of data security. Because the Ascendant was owned by the local hotel owners and Hotel Link is a separate entity so we are hopeful that it will never lose the trust based relationship in future too..

Vendor Response

Hi Muhammad, Thank you for choosing our solution and leaving us a review. It is so great that you are happy with our system. Your comment for improvement is recorded and will be considered to develop if it is feasible to implement.

Replied February 2022

Ross A.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Reviewed January 2022

Great system and AMAZING service.

The system is bigger and has many more features than what we need, but it is perfect for a smaller accommodation provider.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

HLS is simple, easy to use, teach and learn. There are many features that we don't use but could if required. The customer care and technical help has been fantastic and prompt. All of our issues (billing) was sorted very quickly. Being able to access the system via an app whilst not on site is very helpful.

Cons:

The only suggestions is being able to search for a guest, either past, or future via a search bar in the menu.

Reasons for choosing Hotel Link

Ease of learning, access via an app and as i have said, great service from their team of techs, sales and management. You really couldn't ask for a better team behind your small, or large business.

Reasons for switching to Hotel Link

Ease of use, better pricing AMAZING SERVICE

Vendor Response

Hi Ross, Thank you for leaving us a review. It is so great that you love Hotel Link system and our customer service. Your feedback is such a big motivation for us to improve the product every day. Also thanks for your improvement suggestion, it is recorded by us to consider for the next development plan.

Replied February 2022

Sadu J.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2021

Best UI/UX so far for the booking system

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like the UI offered by Hotel Link, with a simple and easy-to-use UI that makes the user experience is great. Many features are constantly being developed by them and I'm sure this software will get even better. The mobile app is really good, we hope they can add more features to it. They also really care about users, by offering to help during the pandemic so that we can survive together in difficult times.

Cons:

We really want to have the iCal importer feature so that it will be easier for us to handle bookings on systems that are not supported by Hotel Link. We also hope they recruit more customer support so they can solve our problem even better.

Vendor Response

Dear Sadu, thank you for taking your valuable time to share your feedback. It is nice to know that you love the user interface and experience of our system. We always strive for our client's success and want to be with them to get through this difficult period together. Regarding the support comment, you can easily reach out to our support team via regional representatives or email project@hotellinksolutions.com or even through our social media. We are always there when you need assistance.

Replied August 2021

Richard G.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 12 months

Review source

Reviewed August 2021

Great to work with and first class support

First Class. We were unsure at the outset as this was new territory for us as Petrock Holiday Cottages. But from the first meeting to discuss the new website design to the implementation and ongoing support all been excellent. All of our questions have been addressed however small and we definitely feel that Hotel Link are there for us. The website and software are now bedded in and we are very happy with the way things are set up. It’s been a very good experience all round with attentive and professional Hotel Link representatives. [SENSITIVE CONTENT] our representative in the UK has been outstanding. Thank you Hotel Link.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The website and the management of it. The option to control our calendar and charges across multiple platforms. Once we’d had instruction on the hotel link extranet we find easy to use and navigate.

Cons:

Happy with all of the features of the software generally. Hotel Link support notification and demonstrate any new features and provide excellent support.

Reasons for switching to Hotel Link

Booking.com where stopping support of their website hosting and management software so we needed a new website. We also wanted to have the capacity to link to other channels and so this product worked for us.

Vendor Response

Hi Richard, thank you for giving us all these kind words and we so appreciate that you took your time to share your experience with us. It is fantastic to know that you are happy with our service and dedicated support. We always strive for customer satisfaction by providing quality services and being around for help whenever they want. Thank you again for your review and we are looking forward to seeing you again in your local.

Replied August 2021

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