Hotel Link 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Hotel Link

4.6

(53)

Pricing

Starting at $50.00 per month

About Hotel Link

Hotel Link empowers accommodation providers with digital marketing services and technology solutions without any technical jargon. A full suite of core online cloud-based services offered by Hotel Link includes a channel manager to manage all accommodations' online channels of inventory distribution, a booking engine to provide a modern and user-friendly booking process to your guests, front desk module to help you organize the daily operations at your accommodation, website design tool to showcase your accommodation to the world, and a reputation manager to monitor what is said online about your accommodation.

Hotel Link also has API integration with numerous other third-party systems likewise designed to boost the accommodations’ occupancy and profitability.

Hotel Link Screenshots

Hotel Link Pricing and Plans

Starting price: $50.00 per month

Free Trial

Free Version

Basic

$50.00

per user, per month

No plan information available

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Hotel Link Features

Popular features found in Channel Management
Calendar Management
Campaign Management
Data Synchronization
Dynamic Pricing
Incentive Management
Lead Management
Multi-Channel Distribution
Order Management
Partner Portal
Pipeline Management
More features of Hotel Link
Activity Dashboard
Activity Tracking
API
Availability Management
Booking Management
Channel Analytics
Channel Management
Content Management
Customizable Branding
Customizable Reports
Customizable Templates
Data Import/Export
Discount Management
Electronic Payments
Email Templates
Housekeeping Management
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Multi-Channel Management
Multi-Channel Marketing
Online Booking
Partner Management
Payment Processing
Performance Metrics
Price/Margin Management
Promotions Management
Real-Time Analytics
Real-Time Data
Real-Time Updates
Reporting & Statistics
Reservations Management
Sales Reports
Third-Party Integrations

Hotel Link User Reviews

Overall Rating

4.6

Ratings Breakdown

68%

25%

Secondary Ratings

Ease of Use

4.5

Value for money

4.6

Customer support

4.7

Functionality

4.5

Have you used Hotel Link and would like to share your experience with others?

Elizabeth C.

Verified reviewer

Consumer Services

51-200 employees

Used monthly for free trial

Review source

Reviewed July 2021

Use

Problem solving when it comes to paying bills and layouts

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Needed if running a hotel business working online to figure out budgets and everything worth looking into

Cons:

Sorta outdated but works overall for what's needed would reccomend it is an ideal platform to use for this

Vendor Response

Hi Elizabeth, thank you for recommending Hotel Link's platform to other users. We are so happy that the solutions can help you work smoothly. Thank you again for taking the time out to share your experience with us!

Replied July 2021

Yana S.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2021

Affordable and easy to use software solution

Channel manger is easy to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Hotel Link Solutions have locally based office which helped us with setup. - easy to use software. - local assistance is quickly available.

Cons:

Is not yet integrated with on PMS, but that is in process.

Reasons for choosing Hotel Link

we were approached by Pacific Trade Invest for assistance in re- developing our website and they also provided channel manager solutions via Hotel Link.

Reasons for switching to Hotel Link

We support locally integrated business

Vendor Response

Hi Yana, thank you for sharing your experience with us. We appreciate that you chose to switch to Hotel Link Channel Manager. It is nice that you find the system easy to use and happy with our local assistance. Customer service is a sector that we always focus on to deliver quality service to our clients, starting from the onboarding process. Thus, it is terrific to hear that you are satisfied with our support throughout your engaging time with the products.

Replied August 2021

Vicki C.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 12 months

Review source

Reviewed August 2021

Hotel Link Review

Support via Counterpoint Fiji is excellent

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

That front desk, website, channel manager and booking engine are all integrated

Cons:

Software jams up a lot and it feels like its brand new and has teething problems. The front desk calendar is annoying as it doesn't show how many nights a guest is staying, just the dates.

Vendor Response

Dear Vicky, thank you for your honest feedback. It is terrific that you are satisfied with our support in Fiji. We are also sorry for some inconvenience that you are experiencing with our front desk calendar. We appreciate all critiques as it greatly assists us in our commitment to constant improvement. We will take a close look at your comment and strive to improve the system if it is feasible to increase our client experience in the future.

Replied August 2021

Richard Y.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2021

A Good Channel Manager Overall

Overall quite satisfied but there are some areas for improvement and fine tuning which would make it even more user friendly, or could improve it to cater for certain individual needs and properties/businesses.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It prevents the possibility of overbooking situations if you are using multiple OTAs and keeps tabs and records regarding statistics. Also has the option for manual inputs of reservations & bookings and takes care of availabilities. If used all the time for reservations and bookings easy to get yearly figures and revenues etc etc.

Cons:

Setting up of rates and availability a bit laborious which could be simplified and more user friendly.

Vendor Response

Dear Richard, thank you for sharing your feedback. It is nice that you find our Channel Manager supportive to control your availabilities and bookings throughout multiple OTAs and prevent overbooking issues as much as possible. One of our main objectives is to provide an easy-to-use system for all users, so your comment is good for us to improve.

Replied August 2021

Elodie R.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2021

Excellent client support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This channel manager software is very easy to use and the support is very good!

Cons:

the quality of the pictures we can browse on the website is low. It would be great to offer a wider range of options for the website

Vendor Response

Hi Elodie, thank you for taking your time to leave us feedback. We very are happy that you are satisfied with our Channel Manager solution and our provided support. In terms of the website, we do provide many templates that you can change and adapt to your current website (if you are using our template website). For the images uploaded on the website, we do have the recommended size information on the extranet to guarantee the images displayed best, so you can refer to this to choose the right image size. If you still experience the problem, you can ask for our local support team to solve the low-quality images shown on the website. Thank you again for sharing your experience with us and trusting to use our services.

Replied August 2021

Robert K.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Reviewed January 2022

Game changer

Hotel Link was an integral part of our transition to using OTAs. This was not by design, but rather by necessity. As Bacalar grew in popularity and became trending, so did OTAs' domination of the market. While the decision came with much trepidation, Hotel Link made every aspect of the transition smooth and even helped improve my own website. They seem to have thought out very well all intricacies of their operation

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Hotel Link allowed us to make the transition from direct sales to OTA simple and painless. It is very inclusive and adaptable. And very easy to learn and use quickly.

Cons:

Honestly, can not think of many. Perhaps flexibility in website construction is an area in which they could improve.

Vendor Response

Hi Robert, Thank you for leaving us a review. We are happy that you choose to use our product. We hope that you will like the upcoming features of our system.

Replied February 2022

Melanie L.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2021

Very Helpful

Hotel Links Solutions helps me manage my hotel allotments and calendars on multi OTA websites. It also provides automated invoices, hotel vouchers and guest check in forms. My favourite service is the online booking widget which has enabled guests to book directly on my website.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to use and understand. The support staff are always there to help if needed. It helps makes my job easy by cutting down time normally spent on logistics and organisation. It has also helped expand my business and introduced me to new OTAs

Cons:

There is not anything I dislike about the software

Reasons for choosing Hotel Link

Locally based company

Vendor Response

Hi Melanie, Thank you for the wonderful review and for taking the time to share your feedback with us. We really appreciate it. We are also so glad that you like our Channel Manager and Booking Widget along with the support provided. Looking forward to seeing you at your local!

Replied August 2021

Amit R.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Reviewed January 2022

Exceptional Product, Efficient service and Customer Support is WOW..!!

Very Satisfied with the options and Customer Service of Hotel Link Channel.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Hotel Management, Price Setup for OTA's and Online Promotions Tracking, Availability and Website Development

Cons:

Shortcut keys, as we cannot operate it friendly with keyboard only. Must need mouse for all clicks. If it can be developed as an Opera or IDS.. would be much great.

Vendor Response

Hi Amit, Thank you for leaving us a review. We are happy that you feel satisfied with our product features and customer service. Your comment for improvement is recorded and will be considered to develop if it is feasible.

Replied February 2022

Tithsophea T.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Reviewed January 2022

A must have software for your daily business management

I like it a lot and will recommend to all other business partner.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The easy interface and customer service.

Cons:

The social media feature need to improve.

Vendor Response

Hi Tithsophea, Thank you for leaving us a review. It is so nice that you chose to switch to Hotel Link from another brand and feel happy with your decision. Also thanks for your willingness to recommend us to your network, it is much appreciated.

Replied February 2022

Agung M.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2021

One Stop Solution Service

By optimizing the Booking Engine feature from our website so customer book direct to us, so we save commission that we usually pay to agent

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the Channel Manager and Booking Engine feature, that helps our hotel booking operation running smooth

Cons:

Some details of booking which from agent is not displayed correctly , so we need to check on the extra net of that agent

Vendor Response

Hi Agung, thank you for taking the time to leave us a review. It is so nice that you enjoy our Channel Manager and Booking Engine. Regarding your comment about non-displayed details of the booking, could you please send your feedback to project@hotellinksolutions.com? We will look at this and consider it for future improvement. Thank you once again!

Replied August 2021

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