Amadeus HotSOS 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
User Reviews
Popular Comparisons

Overview

Amadeus HotSOS

4.6

(22)

Pricing

Pricing available upon request

About Amadeus HotSOS

HotSOS is a cloud-based hotel property management solution that provides businesses in the hospitality industry, tools and functionalities that help them to manage business operations which include handling guest incidents, scheduling preventative maintenance and more.

HotSOS includes a guest call assistant that offers staff an overview of the guest's information such as stay history and guest preferences and an order console, which allows staff to create and update service orders and helps front desk staff to recognize guests' preferences and stay histories.

HotSOS includes a multi-lingual interactive voice response (IVR) system that integrates with a hotel's phone system, automates reports on customer trends and enables real-time integration with several third-party property management systems. HotSOS Mobile gives users real-time information on mobile devices and compiles a list of service orders, which are then prioritized based on customizable parameters such as occupancy stay history or VIP status.

Support is offered via phone and though an online helpdesk.

Amadeus HotSOS Screenshots

Amadeus HotSOS Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Amadeus HotSOS Features

Popular features found in Maintenance Management
Billing & Invoicing
Calendar Management
Document Management
Inspection Management
Inventory Management
Scheduling
Service History
Technician Management
Third-Party Integrations
Vendor Management
More features of Amadeus HotSOS
Asset Tracking
Equipment Maintenance
Preventive Maintenance
Work Order Management

Amadeus HotSOS User Reviews

Overall Rating

4.6

Ratings Breakdown

73%

18%

Secondary Ratings

Ease of Use

4.4

Value for money

4.5

Customer support

4.5

Functionality

4.5

Cortney C.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2024

One and done

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked the most about the system was the ease that you could submit a ticket for your maintenance crew to work on. It was simple enough to put the ticket in, then radio them on the walky talky to communicate.

Cons:

Every system has its issues but the issues came from the employees sometimes not seeing the ticket that needed to be resolved.

Kurt C.

2-10 employees

Used other for more than 2 years

Review source

Reviewed September 2018

Grew into the DNA of our operations

When configured well and with a bit of time, I have noticed that at various places I have deployed HotSOS, entire operational changes are made around the functionality of this application because of how efficient works. Going manual is always heavily frowned upon afterwards. I highly recommend having your team dedicate time to attending the trainings and not skimping on training time - this will go a long way to maximizing the adoption and use of the solution

Ratings Breakdown

Ease of use

Functionality

Pros:

Easy to Navigate and Small learning curve for Responders and Agents Lots and lots of builtin charts supports bar-code scanning of locations and equipment Easy Collaboration and monitoring for teams of all sizes When configured well, reduces time to resolution by automatically finding the right person for the job who is available Multilingual (by user)

Cons:

Reports don't open or format well on Android Devices Setup is not for the faint of heart and must be done accurately Administration takes some learning, especially managing teams and how they receive work-orders Requires great WiFi service - roaming in and out of WiFi coverage may cause app to logout or require user to close and reopen app to continue working

Dave G.

Verified reviewer

Hospitality

10000+ employees

Used daily for more than 2 years

Review source

Reviewed January 2021

Falling Behind

We are able to track the completion of work orders and automatically-assigned preventative maintenance.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The ability to create steps to accomplish a task like room inspection ensure the task was competed properly.

Cons:

This software hasn't received updates and redesigns of its competitors resulting in an experience which feels outdated.

Arthur T.

Gambling & Casinos

10000+ employees

Used daily for more than 2 years

Review source

Reviewed August 2017

An essential software for all hotel operations managers yet features are very compounded and not user friendly.

Ratings Breakdown

Ease of use

Functionality

Pros:

Requests are instantly sent to Engineering and they are notified immediately based on level of urgency. HotSOS allows us to put a specific area on where the problem/request is. And it is a convenient and an essential program that allows us to immediately notify the Engineering department what the problem is, how urgent it is, and where specifically it is at.

Cons:

The program is not user-friendly at all. You really have to see where you are going in order to get to what you want to do and what you request to happen. Lots of features that are waiting to be explored but would require a significant amount of time to play and discover around. Can load very slowly.

Mark D.

Verified reviewer

Hospitality

10000+ employees

Used daily for less than 2 years

Review source

Reviewed March 2020

Good but could be great

As my title says. Good but could be great. The functionality should be there, its has all of the tools

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Being able to track productivity of team members while supporting them thru the information that the system provides.

Cons:

The only thing that i'd really like to see added would be an inventory program that would allow for the tracking of items used in the maintenance side.

Reasons for choosing Amadeus HotSOS

Ease of end user

Subhankar D.

Verified reviewer

Hospitality

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed September 2022

Hotsos makes your team more productive

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integrates smoothly with opera. Chat functionality is great. Report and custom report options are fantastic.

Cons:

Sometimes the interfaces breakdown between Opera and Hotsos.

Eric F.

Hospitality

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2017

An Exceptional Operating System that helps enhance the guest experience and maximizes staff productivity. Best system on the market

the product is bit costly in comparison to other systems, granted it the best on the market, however it becomes a concerns for owners of small independent properties.

Ratings Breakdown

Ease of use

Functionality

Pros:

Once you set up Business Rules for your property all the pieces move in the right direction creating confidence that your operation is built to succeed and deliver excellent guest service. It's easy to navigate, enter information, find past information and my favorite the Guest Recovery portion.

Blair C.

Hospitality

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2017

HotSOS recommended for all hotels!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Working in a hotel, this service makes is easy for front desk, housekeeping, and maintenance staff be on top of things for the guests sake. Putting a work order in, for example, as delivering more pillows or towels without having to make a phone call. I really like that you can defer a work order as well.

Cons:

It takes time and training for someone to get used to all the features of HotSOS. There are so many symbols.

Nick M.

Gambling & Casinos

10000+ employees

Used daily for more than 2 years

Review source

Reviewed August 2017

User friendly and straight-forward

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The great thing about having opera is being able to track and monitor actual issues and hold the team up to the same standards to track and monitor completion time and order.

Cons:

The interface is slow and laggy sometimes when you switch between different screens and it makes the program crash or the app if you are using the mobile version.

Hersielyn B.

Hospitality

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2017

Makes communication easier

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Hotsos makes communication easier for the departments at the hotel. It is very organized and easy to find what you need to input.

Cons:

The system lags at times which makes the orders not accurate on timing. I like how there are little pictures as status on the orders however it doesn't have an icon bar that show what they mean.

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