Hively 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Hively

4.7

(28)

Pricing

Starting at $17.00 per month

About Hively

Hively is a cloud-based customer feedback solution for small, midsize and large enterprises. Primary features include real-time feedback collection, rating collection, customer happiness alerts, team performance leaderboard and rewards management. It allows users to insert their personal rating link or snippet in the email signature, CRM, website and ticket tracking systems.

Hively allows customers to provide ratings and comments using a one-click option. The team members are awarded points for each rating they receive. The leaderboard feature allows users to review team ratings/ scores and rank the high performing team members. Hively offers integration with email solutions, CRM applications and ticket tracking systems. Some of these include Outlook, Gmail, Yahoo, Zendesk, Desk, Help Scout and SalesForce, etc.

It is available in a monthly subscription pricing option. Support is offered via email. Other help options include knowledge base, FAQs and customer service tips.

Hively Screenshots

Hively Pricing and Plans

Starting price: $17.00 per month

Free Trial

Free Version

Basic

$17.00

per month

No plan information available

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Hively Features

Popular features found in Employee Recognition
Awards Management
Chat/Messaging
Goal Management
Leaderboards
Manager-to-Employee Recognition
Nominations
Peer-to-Peer Recognition
Reporting/Analytics
Rewards Catalog
More features of Hively
Complaint Monitoring
CRM
Feedback Management
Recognition Tracking
Social Recognition
Survey/Poll Management

Hively User Reviews

Overall Rating

4.7

Ratings Breakdown

75%

21%

Secondary Ratings

Ease of Use

4.8

Value for money

4.9

Customer support

4.9

Functionality

4.5

Todd S.

Verified reviewer

Used daily for less than 6 months

Review source

Reviewed April 2018

Easy to use and provides decent feedback

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is really easy to use and it provides feedback for the tech support specialists as well as myself to see how good we are servicing our customers. Adding/removing users is very easy and the ability to just click on a face to determine how someone is doing is easy for the customers to provide feedback as not everyone wants to take time to fill out a survey.

Cons:

It could be a little more robust with more information. The customer has to look hard to find the 'WOW' feature which is easy to miss.

Ben D.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 12 months

Review source

Reviewed August 2019

Hively the user friendly feedback tool

Love it! so far it has solved our companies customer feedback problem.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to setup use and implement. Took me a while to find Hively but once I did it was extremely easy to navigate and setup. I was able to copy the feedback snippet into my email signature and get my co workers to do the same. I love that you can have this right in your email signature and all the customer has to do is click a face in the signature and it records the feedback. One of the biggest problems we had was customers didn't want to click and have to go to another page to leave feedback. Hively solved this issue for us, now the customer can click a face and the feedback is recorded from the email, and if they want to leave more feedback they have that option too. Other feedback software that does what Hively does is very expensive and so complicated with all sorts of options and setup requirements. Hively all you do is copy and paste and your ready to roll!

Cons:

I think it would be cool to have a little more options as far as the faces for the feedback, maybe even customization to where we can have our own pictures? Other then that I don't feel like there are any other cons.

Reasons for choosing Hively

See pros and cons as I kind of explained why we went with Hively. I think the biggest things I saw in Hively over the competition was price, and ease of use. We are busy and have so many things to deal with, we don't have time to go through all the setup and all the other stuff involved with some of these other feedback programs. Hively was literally sign up copy/paste and your set.

Kim A.

Verified reviewer

Real Estate

2-10 employees

Used other for free trial

Review source

Reviewed August 2019

Ease of Use

Ratings Breakdown

Ease of use

Functionality

Pros:

I like the ease of putting the rating options in my email signature.

Cons:

But if someone gives me a review, I do not know who gave me the review or why. It should be mandatory. How can I fix something when I do not know why or who gave me a bad review..

Verified

Reviewer

Real Estate

10000+ employees

Used daily for less than 12 months

Review source

Reviewed July 2019

Amazing responses and adoption

We struggled with a clumsy and awkward review system and were looking for something that would encourage our users to give us feedback. Our old system was so bad - we had about a 10% response rate. When I first started using Hively I just added it to my email signature to try it out and see what it was like. I didn't ask people to use it, I didn't tell anyone that I was testing it. But like magic I started getting responses to my emails - that was all I had to see, if we get people using it, and we aren't even asking them to, what a great endorsement!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was so easy to get up and running! I followed simple instructions and in about 5 minutes it was on my emails. Fast and friendly!

Cons:

Honestly, it does exactly what it's supposed to! I want to learn more so I can really get the most out of it - but it's super friendly!

Reasons for choosing Hively

Hively was the first I tried, and once I used it - I was hooked. We are going to be reaching out to get advice on implementing it into our Corrigo instance.

Reasons for switching to Hively

Horrible response rate with the Corrigo built-in solution.

Vendor Response

Thanks so much for the stellar review, we strive to make Hively easy to use and effective at gathering feedback so it really makes our day to hear that your experience has been just that.

Replied August 2019

Mary F.

Verified reviewer

Security and Investigations

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Love this little gem!

My overall experience has been great, which is why I am still using this software 5+ years later after implementing it. It gives me immediate, succinct, feedback, sent to my inbox on every completed ticket in which a customer wishes to share their experience. This information allows me to react quickly, and reach out directly to a customer, if they share a problem or concern with a service or product we have provided. This software also allows me to share all the positive feedback directly with my employees who worked with that customer. It's nice to be able to share what a great job they are doing directly from customer feedback (and, not just from hearing it from me.)

Ratings Breakdown

Ease of use

Functionality

Pros:

I found this software extremely easy to integrate with the ticketing system we are using. My customers can give me feedback, quickly and easily, without having to spend more than a few seconds to a minute on responding.

Cons:

Even in its free form, this software is great. But, of course, if I could have everything, I like to see more info, other than an IP address, when someone gives an anonymous review. I wish I had more information as to where the comment originated from.

Alison T.

Verified reviewer

Food & Beverages

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Great feedback and so easy to use

Ratings Breakdown

Ease of use

Functionality

Pros:

This product is non-intrusive and provides us with great feedback from our clients. We'be also been able to use the positive feedbacks for referrals. The staff love knowing that their work is appreciated and the clients like how easy it is to use.

Cons:

If I HAD to come up with one recommendation it would be to change the font color on the email that we get with the client comments. The font color is very pale and small but its still readable.

Vendor Response

Thanks for the fabulous review! We love to hear about the ways in which Hively can help a business motivate their staff and utilise customer opinions. We'll definitely take on board your suggestion about the email font - the design of the emails is something that's on our product roadmap for improvements to Hively.

Replied July 2019

Santosh S.

Verified reviewer

Pharmaceuticals

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2020

Much satisfied with Hively.

In my scenario, sending out long surveys was a hassle for me and my teams, was taking a longer time to collect and analyze each response data from customers. So to deal with such issue, we deployed Hively in our office. Now, Hively has managed to create a quick survey with its predefined templates and has been a time-saver for us.

Ratings Breakdown

Ease of use

Functionality

Pros:

Hively is simple and easy to use. It is an effective tool to reinforce work. Hively seamlessly manages workforce and enhances strategic recognition which results better communication and responsive customer feedback. It is a robust platform to measure performance of a company and gather customer feedback.

Cons:

No dislikes, Earlier I had a issue with the website, the server gets down frequently, hope this problem will be solved.

Mark M.

Verified reviewer

Accounting

Self-Employed

Used weekly for less than 2 years

Review source

Reviewed March 2020

Great feedback tool for those shy in asking for feedback and a good relief valve for upset clients.

Very happy to collect feedback that I can transfer to my other customer interface points including business cards, website, social media, email campaigns. Clients can also be anonymous to encourage more open feedback, too.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great way to collect feedback from customers without having to panhandle for it. Easy enough to set up. Great tool as part of a larger tool kit to measure team member success or need for improvement.

Cons:

Would like better choices in emoticon button appearance. It does look a little campy, but I went with an alternate shape they provide for better look. You may need a bit of help to get the links into your email signature, but once it's there, no problem to maintain.

Reasons for choosing Hively

Saw Hively at work with a service provider for whom I am a customer. After awhile, I thought it was a good idea and implemented with no regrets.

Vendor Response

Thanks for the glowing review Mark! We're really glad you're getting value from Hively.

Replied April 2020

Christina S.

Verified reviewer

Insurance

51-200 employees

Used daily for less than 2 years

Review source

Reviewed August 2019

Great way to solicit feedback on your service

I found it to be useful. However, it ran it's course for the time with my company. It was a useful experience, however not being able to find out why someone was unhappy was difficult to swallow. I am in marketing and want to know why you don't like our servie.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

being able to share positive feedback on my social media platforms

Cons:

It provides yet another platform for someone to say they are dissatisfied, however unless they provide me with a reason or example, there is nothing I can do to change. I wish if you say unhappy, you have to give at least 1 reason.

Verified

Reviewer

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed April 2018

Great, easy tool to get customer reviews