Brivo Access 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Brivo Access

4.3

(54)

Pricing

Pricing available upon request

About Brivo Access

Looking for access control and proptech solutions to improve security and add technology to the building? Add cloud-based access control and make spaces smart with a platform that brings keyless entry, mobile credentials, remote security management, smart locks, visitor management, and identity management solutions from one provider.

The Brivo platform enables all these things and more to elevate employee and tenant experience and improve the safety of all people and assets in any type of physical space.

Thermostats, workplace management, and video surveillance are just a few examples of intelligent environments. With an open API, Brivo Access integrates with hundreds of third-party devices, applications, and platforms to help manage facilities.

Smart spaces start with cloud-based access control. Brivo Access empowers teams to elevate the experience provided to employees, residents, and customers who enter or pass through properties without compromising safety. Operators get more than access control with Brivo. Teams get insight into the usage of space, possible security threats as well as savings opportunities.

The Brivo platform provides unrivaled portfolio visibility. On...

Brivo Access Screenshots

Brivo Access Pricing and Plans

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Brivo Access Features

Popular features found in Facility Management
Alerts/Notifications
Calendar Management
Facility Scheduling
Inspection Management
Inventory Management
Maintenance Scheduling
Preventive Maintenance
Reporting/Analytics
Space Management
Vendor Management
Work Order Management
More features of Brivo Access
Access Controls/Permissions
Access Management
Activity Dashboard
Activity Tracking
API
Attendance Tracking
Audit Management
Audit Trail
Badge Management
Commercial Properties
Compliance Management
Contact Management
Continuous Monitoring
Customizable Reports
Dashboard
Data Import/Export
Email Management
Employee Management
Event Management
For Schools
Historical Reporting
Incident Management
Inventory Control
Location Tracking
Mobile Access
Multi-Device Support
Multi-Location
Multiple Authentication Methods
Real-Time Data
Real-Time Notifications
Remote Access/Control
Residential Properties
Safety Incident Management
Security Management
Self Check-In/Check-Out
Self Service Portal
Single Sign On
Status Tracking
Task Scheduling
Third-Party Integration
Third-Party Integrations
User Profiles
User Provisioning
Visitor Management
Visitor Tracking

Brivo Access User Reviews

Overall Rating

4.3

Ratings Breakdown

52%

30%

15%

Secondary Ratings

Ease of Use

4.2

Value for money

4.0

Customer support

4.2

Functionality

4.1

Verified

Reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

Fantastic to use in many different businesses

We always enjoyed using Brivo - Their customer support was fantastic, and we also received an answer if we ever came across any issues - we were looking into the Bluetooth access with our system but i think ours was outdated,

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We used Brivo Access when we first opened our gym in 2015 - They are so reliable, and the system always works - never had a glitch in the system and members always able to get in - Reporting was easy

Cons:

We were running a 24/7 gym so we had to gateway many things and brivo was one we had to sync with the gym software - which of course applied more integration fees - which we tried to eliminate - so i would have to fix two different software's all the time - Brivo access is the one that is affordable and fantastic it was the software we chose that was nickel and diming us

Gary B. R.

Verified reviewer

Real Estate

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed November 2023

Great product, The worst customer service!!

Last repair was my last. I ripped out system. I would rather have a key and an intercom. Simple system. It would take me 3-4 days to get anyone on the phone. After getting them on the phone, I would get transferred 6-7 times, and many times I got disconnected. It is very difficult to understand the person on the phone. Did I say frustration! To my real estate friends, run from this product due to the customer service. I inherited this system. The monthly is too expensive. They are about $70.00 per month, and others are $10.00 per month. It was all good until I needed help!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When it worked, it was a great product.

Cons:

Overpriced compared to competitors. Not just the product itself, but the monthly is 6-7 times more than the competition. The worst part about this product is the customer service. It is the worst customer service. If you don't mind, taking 3-4 days to resolve an issue, then this is your company.

Reasons for choosing Brivo Access

I liked the product. You don't get to deal with the customer service, until you need them. Don't waste your time!!

Reasons for switching to Brivo Access

Wanted a more sophisticated system. A System that would be a virtual doorman. I inherited this system.

Peter Z.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2026

Brivo letdown

My experience was not so good. It would have been nice had Brivo issued a warning that they were about to raise their monthly rates substantially when they sold us on the required upgrade.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It functions well overall but the phone app is not user friendly - very difficult to make changes in schedule on phone

Cons:

in my small business, I was charged $1200 for a new control board 2 months ago, then hit will a 30% increase in my monthly fee this month. Seems like a predatory business practice to charge you a large sum for an upgrade that is required to keep service then increase monthly fees by 30% after you purchase the upgrade. The magnitude of the monthly increase is obscene and the reason given for the increase is a lame cliche - "Brivo informs us the increase is a result of its ongoing work to improve its suite of services." I certainly did not get a 30% enhancement of services. When I complained online to their customer service, I received a crappy "we apologize for the inconvenience<" translated as "sorry sucker."

Jake D.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Simple Security Solution

It delivers the product we need to manage our office security.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It helps us keep our office secure and provides visibility to everything going on around the office.

Cons:

It can be a bit clunky at times and difficult to manage without a consultant.

Lola L.

Verified reviewer

Real Estate

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed February 2025

Bravo for Brivo

I have had nothing but positive experiences with Brivo. Very easy to navigate.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease to program the fobs. It’s really helpful to also see activity.

Cons:

What I like least about Brivo is that you can’t reprogram a fob that was previously used.

Carolina V.

Verified reviewer

Information Technology and Services

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed November 2021

Good cloud bases System

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is fairly easy to use. It was very easy to add and remove employees. The app provided a great solution for the end of physical keycards.

Cons:

Didn’t like the UI. A few times I tried to access the door my iPhone would open the Apple wallet.

Reasons for switching to Brivo Access

Problems in the systems and difficult remote support .

Mark B.

Verified reviewer

Security and Investigations

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed April 2025

Security managers review of Brivo

Overall I am impressed with the ease of use of the product.

Ratings Breakdown

Ease of use

Functionality

Pros:

The best thing about brivo is that i am able to use my phone to unlock any door im near without having to look for keys.

Cons:

Sometimes the app takes a little long upon opening the app.

Erica G.

Verified reviewer

Religious Institutions

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2023

Fabulous Product!

I am so happy that we switched from Tru Portal! Brivo Access is easy to use and manage even for people who are not tech savvy!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to use and the app is essential for me so that I can lock and unlock doors when I am not on site. It is easy to set up users, easy to use and manage. I can assign users temporary access in case they just need it for a short time.

Cons:

I love it all! Luckily we have been using our security company for a long time and they know all of the tunnels and access panels around the church. They had to do some creative wiring to hook up some of the panels but that isn't a Brivo thing. It is an old building thing!

Reasons for choosing Brivo Access

We switched from Tru Portal but it won't let me put that in. Tru Portal was awful and we are very happy that we switched!

Reasons for switching to Brivo Access

Tru Portal was awful. It stopped being supported, an Apple update "broke" the app years ago, and it was more cumbersome than Brivo Access.

James A.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2022

Almost Done

Brivo - Does not get back or follow through with its promises as a company. I can list things we as dealers have been promised and have not one after another. I have to hound them to get any response. It is also very frustrating to see costs going up for fewer services. I do not have an issue with cost increases as long as values are created.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a contractor that installs and runs only Brivo as their go-to, I like that I can train any HR person in 1 - 2 hours. turn over is high. so training is imperative to keep the system up.

Cons:

It is not close to being done. We are still waiting on things to be finished but they keep adding on to it. So it is good enough to sell but not complete. We have been pushing this for 3 years now. Also, the labelling in the program side is very inconsistent and if you did not use the system much you would not realize just what an issue this is.

Reasons for switching to Brivo Access

We wanted a fully cloud SaaS

Robert G.

Verified reviewer

Security and Investigations

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2022

Modern Access Control

We spend less time managing the Brivo system than products from our past and more time reaping the benefits of a cutting edge access control platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Brivo has documented processes and documentation on how they are constantly analizing threats and updating system to prevent a data breach. The user interface is very intuitive, even to a first-time-user.

Cons:

Feature requests can take a little longer than we like but this is due to the scrutiny and testing involved in launching new features; I suppose this is actually a positive thing. The Brivo team is constantly developing the product and expanding capability in ways that keep it on to of the industry. There is a reason they are the number 1 target for their competition, they absolutely dominate market share in the cloud access space because they are the best product, not because they have the most aggressive marketing strategy.

Showing 1 - 10 of 54 Reviews

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