Incident Tracker 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Incident Tracker

4.6

(25)

Pricing

Starting at $10.00 per year

About Incident Tracker

Incident Tracker is an on-premise and cloud-based solution that helps security firms, educational institutions, healthcare agencies, and other businesses manage incidents. It enables users to categorize digital forms into multiple groups and generate incident reports based on actionable analytics.

Key features of Incident Tracker include alerts/notifications, document management, role-based access, data import/export, and heat maps. It allows businesses to create customizable forms with details such as name, code, or incident description as well as add text boxes, labels, or radio buttons. Additionally, users can track the status of reports and receive reminders on follow-up processes. Incident Tracker also helps enterprises integrate with Active Directory and Lightweight Directory Access Protocol (LDAP) to record user details.

Pricing is provided by McKula Inc. Support is available via live chat, phone, email, and other online resources.

Incident Tracker Screenshots

Incident Tracker Pricing and Plans

Starting price: $10.00 per year

Free Trial

Free Version

Basic

$2,300.00

flat rate, per year

No plan information available

Enterprise

$10.00

per user, per year

No plan information available

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Incident Tracker Features

Popular features found in Incident Management
Alerts/Notifications
Audit Trail
Communications Management
Corrective and Preventive Actions (CAPA)
Investigation Management
IT Incident Management
On Call Scheduling
Safety Incident Management
Status Tracking
Ticket Management
Workflow Management
More features of Incident Tracker
Access Controls/Permissions
API
Built-In Database
Case Management
Configurable Workflow
Contact Management
Customizable Forms
Customizable Reports
Data Import/Export
Data Management
Disaster Recovery
Document Management
Email Alerts
Event Logs
Forms Management
Incident Management
Incident Reporting
Issue Management
Mobile Access
Multi-Location
Records Management
Reminders
Reporting & Statistics
Risk Assessment
Search/Filter
Secure Data Storage
Single Sign On
Task Management

Incident Tracker Integrations

Microsoft Entra ID

Incident Tracker User Reviews

Overall Rating

4.6

Ratings Breakdown

64%

28%

Secondary Ratings

Ease of Use

4.6

Value for money

4.6

Customer support

4.7

Functionality

4.2

Marissa B.

Verified reviewer

Mental Health Care

201-500 employees

Used daily for less than 6 months

Reviewed January 2024

Incident Tracker Product For Non-Profit

Excellent; we have been impressed by the attentive and available customer support as well as the user efficiency.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We selected Incident Tracker for use in a 400-person organization as we had outgrown our homegrown system. We had received positive feedback from organizations of a similar size that they found the program useful, and the reporting function has saved us time as well. Brett Hart has been a fantastic resource for us as we have launched this program!

Cons:

We would like to be able to 'tag' employees to review and respond to reports rather than assigning them to one person at a time, as our previous system had this functionality. Otherwise, I can't think of anything else we would change!

Reasons for switching to Incident Tracker

Our organization grew and our homegrown system could not handle the volume and complexity of reports we needed to document.

Morgan K.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed November 2021

Our take on incident tracker

Very positive experience with this system and people running it. Very helpful with the launching of the platform - helpful with any questions we have, quick to help us with any problems we run across Helpful to find creative solutions for requests.[SENSITIVE CONTENT] on our account has been wonderful!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how customizable the reports and categories can be, how thorough the workflows and the notifications can get.

Cons:

Would like to ability to customize the notifications (email and text) going out. Would like to ability to assign the report to multiple people. Would like automatic reports email or able to be sent out automatically - more thorough reports and analytics. Cleaner reports with incident details.

Vendor Response

Thank you Morgan for your input! We strive to provide the best support possible, we appreciate the kind words. We will definitely take your suggestions into consideration for future discussions.

Replied November 2021

Elijah L.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2023

working with the system.

I would say it is a good tool for the field I work in. With the constant need to keep track of multiple youths and events it gives a good foundation for that. Most of the issues I have are within the bugs that are sometimes present.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ease of use during a day of work. The ability to review previous logs if need be.

Cons:

Its buggy and slow at times. The log will sometimes to erased. The product will choose 1 day to not load at all.

Vendor Response

Thank you for your review Elijah! Please feel free to reach out with any issues at anytime. Our customer service would be happy to address any of your concerns.

Replied January 2023

Deborah G.

Verified reviewer

Individual & Family Services

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed January 2023

the ease of use and importance

able to look back a info on youth and how certain incidents are handled and if its successful

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy to use easy to explain to new staff and self explanatory

Cons:

nothing, great system and love being able to look back over previous similar incidents and how they were handled and the outcome

Vendor Response

Thank you so much for your review Deborah! We are so happy to hear that you find value in our system and everything is working well!

Replied January 2023

Laurie L.

Verified reviewer

Mental Health Care

51-200 employees

Used daily for less than 12 months

Review source

Reviewed October 2022

Great Product!! Great Customer Service!!

I used this product at a previous employment placement and loved it! I encouraged my current employer to try it and we started to use it in April of 2022. Staff really enjoys the ease of the use, and we actually get more reports now. Customer Service is THEE BEST!!!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very user friendly and can be customized to meet the needs of an agency. We have the best support from those at Incident Tracker! They customized the program for us and continue to help with updates. We are SO impressed with the quick help and professionalism of the company. So much to like! I also like the reports that I can run in the program.

Cons:

Would be helpful if multiple users could be assigned to a report to add information. That is all I can think of!

Reasons for choosing Incident Tracker

We were using paper to complete incident reports. I had used the product before and now we use it here. It was such a good program and was offered at such a very good price for us. We are SO glad that we have the program. It has made a huge difference in how we manage incidents. THANK YOU!!!!

Vendor Response

Thank you Laurie for your customer loyalty and continued business. We are so glad it has been an asset to you in multiple employments.

Replied November 2022

Vianney S.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for less than 2 years

Review source

Reviewed January 2023

Lab Incident Reports

Ratings Breakdown

Ease of use

Functionality

Pros:

I am able to rely any issues with specimens to the clinics we serve in a timely convenient manner.

Cons:

Don't like that the clinic/Facility I am sending the incident to does not automatically populate the person I am sending it to. I have to manually search for the person and assign them a ticket.Also would like a notification to let me know that the person has seen the incident report even if they are taking further actions to resolve it.

Vendor Response

Thank you for your feedback Vianney! You have given some great suggestions we will discuss. We are happy to hear you would recommend us in the future!

Replied January 2023

Kate C.

Verified reviewer

Individual & Family Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed December 2022

Incident Tracker is so helpful

I work at a residential campus for kids with behavior issues so we use the software to not only log specific incidents that occur, but we also use it so that each program can track/log the daily activity of clients - each program on campus creates a daily shift report using Incident Tracker.

Ratings Breakdown

Ease of use

Functionality

Pros:

The software allows the user to keep a chronological record of all incidents that occur or need tracking. The software allows the user to search for past records using a variety of filters.

Cons:

Although the software offers a variety of filters in which the user can search for info in the system, the search function almost has too many option and can be overwhelming when trying to run a search of old reports.

Reasons for switching to Incident Tracker

To modernize our process and find a better way to track and manage daily activity and incidents on campus.

Vendor Response

Thank you for your feedback Kate! We are glad to hear the software has been a versatile tool within your organization.

Replied December 2022

Ryan H.

Verified reviewer

Education Management

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed May 2022

Injury and accident management

We love the system and ease of use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Each user can have different levels of ability. The documentation or tracking of all action taken or submitted with report.

Cons:

Duplication of fields when a report is filed.

Reasons for choosing Incident Tracker

We like the ability to create our own forms and the communication piece.

Reasons for switching to Incident Tracker

We made the switch when we upgraded our system and would have to have our technology department recreate it. This was a good transition point to use something with better features and ability.

Vendor Response

We appreciate your continued use of our product and we are happy to hear that it is benefitting your organization Ryan!

Replied May 2022

Heather D.

Verified reviewer

Mental Health Care

51-200 employees

Used daily for less than 2 years

Review source

Reviewed October 2021

Incident Management

Overall we adore this program and it's features. This is an excellent product to fit small and semi large agencies. It was able to assist us in getting a handle of a manual process which had quickly outgrown itself.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software allows us to visualize and quickly analyze incidents which are open and pending actions.

Cons:

We would like to see the ability to have incidents assigned to more than one person. For example, if a client has a medical situation, we sometimes have to route a review to the nurse manager and the program supervisor of the clinical service. This slows down our wrapping up the incidents .

Reasons for choosing Incident Tracker

Cost effective, and ease of start up and use.

Vendor Response

Thank you Heather for your insight! We are glad to hear the software has been so helpful to your organization. We will take your suggestions into consideration in our discussions for future upgrades.

Replied November 2021

Patrick F.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

Active User Review

This is a very good and basic incident management/tracker program. It is easy to use on the staff end. I am able to gather enough information and investigate the matter. It is very customizable and the staff are great to make changes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, internet based, ability to modify to meet the needs of the company

Cons:

Reporting could be more robust and a bit easier to use. Would like to be able to change some of the fields that currently cannot be changed.

Vendor Response

Thank you for your insight Patrick! We are glad the customization works for your organization. We will discuss ways to make more reporting fields changeable.

Replied January 2022

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