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Action1 vs ConnectWise PSA

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Updated January 21, 2026

Action1 vs ConnectWise PSA: Which is best for you?

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1 million+ businesses helped
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Pricing available upon request

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Screenshots
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Top Rated
  Features
Vulnerability/Threat Prioritization
4.93
Patch Management
4.91
Vulnerability Protection
4.91
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Support Ticket Management
4.36
Ticket Management
4.36
Automated Routing
4.0
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Integrations
PayPal
PayPal
Slack
Slack
Zapier
Zapier
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Auvik
Auvik
Jira
Jira
Sage 50 Accounting
Sage 50 Accounting
See All
Pros / Cons
  • Really simplifed our patching needs as well as offering live vulnerability data in an easy to digest format, it has helped us to gain visibility across our organisations and provide our technicians with additional tools to support their roles.
  • The fact that you cant automate OS version upgrades (Tried for Win11 25H2) and if you run it manually it is very buggy.
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  • ConnectWise is robust -- there are tons of features and options that provide an elaborate ticketing system, including all of the multimedia uploads required of a modern business, met with time keeping tools.
  • Sync issues, the extended process for something simple, the smallest error turns into a huge throughout other parts of the finance world, support has a language barrier and its hard to communicate quickly.
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Ease-of-Use
Highest performing feature
in the comparison
4.8/ 5
3.7/ 5
Value for Money
Highest performing feature
in the comparison
4.9/ 5
3.8/ 5
Customer Support
Highest performing feature
in the comparison
4.8/ 5
3.7/ 5
Functionality
Highest performing feature
in the comparison
4.7/ 5
4.1/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2026
FrontRunners 2026
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad