Action1 vs JIRA Service Management: Which is best for you?

Really simplifed our patching needs as well as offering live vulnerability data in an easy to digest format, it has helped us to gain visibility across our organisations and provide our technicians with additional tools to support their roles.

The fact that you cant automate OS version upgrades (Tried for Win11 25H2) and if you run it manually it is very buggy.

Jira Service Management and the Atlassian suite of cloud products provide great value for money for an ecosystem of tools which is rich in features and provide many capabilities such as, ITSM in Jira Service Manage, asset management, project management, agile and scrum features within Jira Software.

It's also a pity that we Admins always get to see the content of spaces, because in the HR team we want to have onboarding/offboarding tasks but some of them are confidential and we can't risk having IT or Tech members reading it.