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Autotask PSA vs JIRA Service Management: Which is best for you?
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Features
- It gave me clearer visibility across the help desk and projects, and the built-in automations for escalations and approvals made processes smoother.
- I also found the lack of proper HTML processing on email tickets a bit limiting, since formatting can get stripped or look messy when replies come in.
- Jira Service Management and the Atlassian suite of cloud products provide great value for money for an ecosystem of tools which is rich in features and provide many capabilities such as, ITSM in Jira Service Manage, asset management, project management, agile and scrum features within Jira Software.
- It's also a pity that we Admins always get to see the content of spaces, because in the HR team we want to have onboarding/offboarding tasks but some of them are confidential and we can't risk having IT or Tech members reading it.
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