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Autotask PSA vs ConnectWise Automate

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Updated February 12, 2026

Autotask PSA vs ConnectWise Automate: Which is best for you?

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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price

Pricing available upon request

Pricing available upon request

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Backup and Recovery
4.71
Time & Expense Tracking
4.64
Access Controls/Permissions
4.44
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Automatic Patch Deployment
4.88
Server Monitoring
4.83
Alerts/Notifications
4.67
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Integrations
Datto Workplace
Datto Workplace
NinjaOne
NinjaOne
IT Glue
IT Glue
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OpenText Core Endpoint Protection​
OpenText Core Endpoint Protection​
ScreenConnect
ScreenConnect
Auvik
Auvik
See All
Pros / Cons
  • It gave me clearer visibility across the help desk and projects, and the built-in automations for escalations and approvals made processes smoother.
  • I also found the lack of proper HTML processing on email tickets a bit limiting, since formatting can get stripped or look messy when replies come in.
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  • Furthermore, it's integration with ScreenConnect allows for easier remote access to computers for your engineers, should you wish to leverage that.
  • While it did have a MacOS installer, I feel that it really came short to being able to support the operating system.
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Ease-of-Use
Highest performing feature
in the comparison
3.9/ 5
3.7/ 5
Value for Money
Highest performing feature
in the comparison
4/ 5
3.9/ 5
Customer Support
Highest performing feature
in the comparison
4.1/ 5
3.7/ 5
Functionality
4.2/ 5
Highest performing feature
in the comparison
4.4/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
FrontRunners 2023
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad